The business process outsourcing (BPO) industry in nan plays a crucial role in supporting organizations by handling tasks such as customer service, IT helpdesk, and finance management. Companies span various sectors, including healthcare, finance, and IT, catering to domestic and international clients. With increasing demand for cost-efficient solutions, BPOs are leveraging technology like AI and automation to enhance service delivery. Additionally, as businesses continue to adopt remote work practices, the BPO sector is rapidly adapting, shifting focus toward digital engagement and improved customer experiences.

This list features 27 notable business process outsourcing companies, varying in size and specialization. The firms highlighted include both large operators with workforces exceeding 10,000, such as Alorica and Sutherland, and smaller entities like Opplus and GGA Solutions, showcasing a range of headquarters across the globe, including the US, India, and the Philippines. Ranging from established companies founded in the 1980s to newer firms like RMA Group, which started in 2008, they offer tailored solutions to enhance client operations.

Continue reading for insights into the top business process outsourcing companies.

Top 27 Business Process Outsourcing Companies

1. Alorica

• Website: alorica.com
• Ownership type: Private
• Headquarters: Irvine, California, United States (USA)
• Employee distribution: United States (USA) 33%, Philippines 30%, India 9%, Other 29%
• Latest funding: Other (Debt), $725.0M, April 2023
• Founded year: 1999
• Headcount: 10001+
• LinkedIn: alorica

Alorica Inc. is a customer experience solutions provider based in Irvine, California, specializing in business process outsourcing. Established in 1999, the company has grown to employ over 61,000 individuals across various global locations, including the United States, the Philippines, India, and Mexico. Alorica offers a comprehensive suite of services, including professional and managed services, customer experience management, financial business services, and trust & safety solutions. They cater to multiple industries such as banking, retail, and healthcare, focusing on enhancing customer satisfaction and operational efficiency through technology-driven approaches. In April 2023, Alorica secured $725 million in funding, underscoring its ongoing relevance and ambition within the BPO sector. Their commitment to leveraging advanced technology and analytics to optimize customer interactions positions them as a significant player in the industry.

2. Sutherland

• Website: sutherlandglobal.com
• Ownership type: Private Equity
• Headquarters: Rochester, New York, United States (USA)
• Employee distribution: India 56%, Philippines 9%, Egypt 9%, Other 26%
• Latest funding: $300.0M, October 2014
• Founded year: 1986
• Headcount: 10001+
• LinkedIn: sutherland-global-services

Sutherland is a business process outsourcing and digital transformation services company based in Rochester, New York. Established in 1986, Sutherland has grown to employ over 57,000 individuals across various global locations, including India, the Philippines, and Egypt. The company specializes in providing a comprehensive range of solutions that integrate artificial intelligence, automation, and cloud services. Sutherland's offerings include Business Process as a Service (BPaaS), digital consulting, and advanced analytics, catering to industries such as healthcare, finance, and telecommunications. Their approach focuses on enhancing operational efficiency and improving customer experiences through innovative technology and consulting services. Sutherland's significant funding of $300 million in 2014 reflects its potential for growth and its relevance in the competitive landscape of business process outsourcing.

3. Flatworld Solutions

• Website: flatworldsolutions.com
• Ownership type: Private Equity
• Headquarters: United States (USA)
• Employee distribution: India 76%, Philippines 21%, United States (USA) 2%, Other 1%
• Latest funding: January 2023
• Founded year: 2004
• Headcount: 1001-5000
• LinkedIn: flatworld-solutions

Flatworld Solutions is a business process outsourcing (BPO) company based in the United States, with a significant operational presence in India and the Philippines. Established in 2004, the company specializes in a wide range of outsourcing solutions, including call center services, software development, finance and accounting, and healthcare support. With a workforce of approximately 2,887 employees, Flatworld Solutions serves clients across various sectors, helping them streamline operations and enhance efficiency. The company prides itself on delivering customized services that cater to the specific needs of small, medium, and large organizations. Their commitment to innovation is evident in their offerings related to business process automation and artificial intelligence, which aim to improve operational efficiency and drive growth for their clients. Flatworld Solutions has built a reputation for reliability and quality, evidenced by numerous success stories and testimonials from satisfied clients.

4. Outsource Global

• Website: outsourceglobal.com
• Ownership type: Private
• Headquarters: Abuja, Federal, Nigeria
• Employee distribution: Nigeria 99%
• Founded year: 2016
• Headcount: 1001-5000
• LinkedIn: outsourceglobal

Outsource Global, based in Abuja, Nigeria, is a business process outsourcing company that has been operational since 2016. With a workforce of over 1,000 employees, the company specializes in a variety of services including customer experience management, data management, legal services, and software development. They cater to clients in sectors such as healthcare and finance, aiming to enhance operational efficiency and reduce costs through tailored outsourcing solutions. Outsource Global prides itself on its commitment to quality service delivery, employing advanced technology and a skilled workforce to meet the unique needs of its clients. The company has received accolades for its innovative approach and has positioned itself as a key player in the African outsourcing market, serving clients in the US, UK, and Japan. Their focus on empowering local talent and fostering community development further underscores their role in the industry.

5. Opplus

• Website: opplus.es
• Ownership type: Private
• Headquarters: Spain
• Employee distribution: Spain 96%, Peru 4%
• Founded year: 2007
• Headcount: 1001-5000
• LinkedIn: opplus

Opplus is a private consulting firm based in Spain, founded in 2007. The company specializes in business process outsourcing (BPO) services, providing a variety of solutions aimed at improving operational efficiency for businesses. With a workforce of approximately 1,688 employees, Opplus has established itself as a significant player in the BPO industry, particularly in Málaga, where it is recognized for its expertise in process optimization. The firm offers services that include customer service, operational management, and data management, all designed to help clients focus on their core business activities. Opplus leverages technology to deliver customized solutions, ensuring that they meet the specific needs of their clients. Their experience and commitment to quality have positioned them as a reliable partner for businesses looking to enhance their operational capabilities.

6. EOSGlobe

• Website: eosglobe.com
• Ownership type: Private
• Headquarters: Mumbai, Maharashtra, India
• Employee distribution: India 100%
• Founded year: 2003
• Headcount: 10001+
• LinkedIn: eosglobe

EOSGlobe, founded in 2003 and based in Mumbai, Maharashtra, India, is a private business process outsourcing and consulting firm. With a workforce of over 1,700 employees, the company focuses on optimizing business operations across various industries. Their service offerings include NextGen BPM, consulting, digital solutions, and HRM services, aimed at enhancing efficiency and driving growth for their clients. EOSGlobe serves a wide range of sectors, such as banking, healthcare, e-commerce, and manufacturing, providing tailored solutions to meet the unique challenges of each industry. The firm has established a reputation for delivering effective business process management solutions, helping organizations streamline operations and improve their overall performance.

7. Sourcefit

• Website: sourcefit.com
• Ownership type: Venture Capital
• Headquarters: Philippines
• Employee distribution: Philippines 80%, South Africa 7%, United States (USA) 5%, Other 7%
• Latest funding: January 2024
• Founded year: 2006
• Headcount: 1001-5000
• LinkedIn: sourcefit-philippines-inc-

Sourcefit is a business process outsourcing company based in the Philippines, founded in 2006. The firm specializes in custom offshore staffing solutions, catering to a variety of sectors such as IT, finance, and healthcare. With a workforce of approximately 1,000 employees, Sourcefit operates in multiple locations, including the Philippines and the Dominican Republic. The company offers a wide range of services, from customer support to IT and engineering, aimed at helping clients reduce costs and enhance operational efficiency. Sourcefit has developed a reputation for its personalized service, ensuring that each client receives tailored solutions that align with their specific business needs. Their commitment to quality is reflected in their ISO certification and various industry awards. Sourcefit's strategic expansion into nearshore solutions and additional locations, such as South Africa and Armenia, further demonstrates their proactive approach to meeting the evolving demands of the outsourcing market.

8. EbixCash Global Services

• Website: ebixcashglobalservices.com
• Ownership type: Private
• Headquarters: Mumbai, Maharashtra, India
• Employee distribution: India 100%
• Founded year: 1989
• Headcount: 5001-10000
• LinkedIn: ebixcash-global-services

EbixCash Global Services, based in Mumbai, India, is a business process outsourcing provider that focuses on enhancing customer experiences and facilitating digital transformation. Founded in 1989, the company has built a robust portfolio of services that includes sales process management, customer experience management, collections, and analytics. It caters to various industries such as banking, financial services, insurance (BFSI), healthcare, and e-commerce. With a workforce of over 10,000 employees, EbixCash operates across multiple locations in India, ensuring a wide reach and operational efficiency. The company emphasizes a customer-first approach, leveraging advanced technologies like AI and automation to improve service delivery. Their commitment to quality is reflected in their ISO certifications and CMMI appraisals, which underscore their focus on structured processes and data-driven decision-making. EbixCash has also received numerous awards for its excellence in customer service and innovation, further solidifying its reputation in the BPO sector.

9. GGA Solutions

• Website: ggasolutions.com
• Ownership type: Corporate
• Headquarters: Beverly Hills, California, United States (USA)
• Employee distribution: Mexico 92%, Honduras 6%, United States (USA) 2%
• Latest funding: January 2023
• Founded year: 2017
• Headcount: 1001-5000
• LinkedIn: gga-solutions

GGA Solutions, founded in 2017 and based in Beverly Hills, California, is an outsourcing company that specializes in business process outsourcing (BPO) and IT services. With a workforce primarily located in Mexico, the company provides a variety of services aimed at helping businesses streamline operations and reduce costs. Their offerings include customer service outsourcing, back office support, telemarketing, and IT support, including cloud migration and software development. GGA Solutions has positioned itself as a trusted partner for businesses across various industries, focusing on delivering efficient and cost-effective solutions. The company prides itself on its rigorous training programs for employees, ensuring that agents are well-versed in client operations and industry nuances. GGA Solutions has not reported any funding, indicating a self-sustaining growth model since its inception.

10. Suneratech

• Website: suneratech.com
• Ownership type: Private
• Headquarters: Troy, Michigan, United States (USA)
• Employee distribution: India 82%, United States (USA) 17%
• Founded year: 2004
• Headcount: 1001-5000
• LinkedIn: sunera-technologies

Suneratech, based in Troy, Michigan, is a private business process outsourcing company founded in 2004. With a workforce of over 1,000 employees, the company has established itself as a significant player in the outsourcing sector. Suneratech focuses on digital transformation services, utilizing advanced technologies such as artificial intelligence, automation, and cloud engineering to enhance operational efficiency for its clients. They cater to various industries, including healthcare and finance, providing customized solutions that aim to improve customer experiences and streamline business processes. The company has a strong presence in India, with a majority of its workforce located there, while also maintaining a significant operation in the United States. Suneratech's approach to business process outsourcing emphasizes innovation and the integration of technology to drive measurable results for its clients.

11. Unity Communications

• Website: unity-connect.com
• Ownership type: Private
• Headquarters: United States (USA)
• Employee distribution: Philippines 67%, United States (USA) 28%, Mexico 5%
• Founded year: 2009
• Headcount: 501-1000
• LinkedIn: unity-communications

Unity Communications is a business process outsourcing company based in the United States, founded in 2009. With a workforce of approximately 501 to 1000 employees, the company specializes in providing a variety of outsourcing services, including contact center solutions, IT support, and data entry. They primarily serve small and medium-sized businesses across multiple industries such as e-commerce, healthcare, and technology. Unity Communications has established a significant presence in the outsourcing market, with a notable employee distribution that includes 67% in the Philippines, 28% in the USA, and 5% in Mexico. This global footprint allows them to offer competitive services while maintaining a local touch. The company has received recognition for its performance, including accolades from Clutch and Inc, which highlight their commitment to client satisfaction and operational excellence.

12. Intelcia

• Website: intelcia.com
• Ownership type: Private
• Headquarters: Casablanca, Casablanca-Settat, Morocco
• Employee distribution: Morocco 34%, Portugal 11%, Spain 9%, Other 46%
• Latest funding: January 2010
• Founded year: 2000
• Headcount: 10001+
• LinkedIn: intelcia

Intelcia is a private outsourcing company founded in 2000, headquartered in Casablanca, Morocco. With a workforce exceeding 16,000 employees, Intelcia specializes in providing a variety of business solutions, including customer experience management, business process outsourcing, IT services, and consulting. The company serves multiple industries such as telecommunications, travel, and retail, focusing on helping clients improve operational efficiency and customer engagement through tailored solutions. Intelcia operates in several countries, including Morocco, Portugal, Spain, and France, and has developed a reputation for its innovative approach to service delivery. The company has not reported any recent funding, indicating a stable operational model since its last funding round in 2010.

13. RMA Group

• Website: rmagroup.com.sg
• Ownership type: Private
• Headquarters: Singapore
• Employee distribution: Singapore 77%, Indonesia 5%, Malaysia 5%, Other 12%
• Founded year: 1988
• Headcount: 1001-5000
• LinkedIn: rmagroupsg

RMA Group, founded in 1988, is a business process outsourcing company based in Singapore. The firm specializes in digitalisation, manpower outsourcing, and managed services, catering to a wide range of clients across various sectors. With a workforce of around 130 employees, RMA Group has built a reputation for delivering customized solutions that improve operational efficiency and productivity. Their services include document digitization, transaction processing, HR consultancy, and managed services such as accounting and payroll. RMA Group has a strong presence in the Asia-Pacific region, with offices in Malaysia, Indonesia, Vietnam, India, and China. Their commitment to quality is reflected in their ISO certifications, which demonstrate adherence to high standards in service delivery. RMA Group continues to evolve, leveraging advanced technology to support businesses in navigating the complexities of modern operations.

14. Ntt Data Uk&i

• Website: uk.nttdata.com
• Ownership type: Private
• Headquarters: London, England, United Kingdom (UK)
• Employee distribution: United Kingdom (UK) 99%
• Founded year: 1995
• Headcount: 10001+
• LinkedIn: ntt-data-uk

NTT Data UK&I, based in London, is a prominent IT services company that specializes in providing a wide array of business and technology solutions. Founded in 1995, the company has grown to serve large enterprises across multiple sectors, including automotive, banking, consumer goods, energy, and public services. NTT Data UK&I focuses on helping organizations navigate technological challenges and improve operational efficiency. Their offerings include consulting, cloud services, cybersecurity, and notably, business process outsourcing (BPO). The BPO services provided by NTT Data are characterized by an automation-led approach, aiming to enhance business value and customer experience. With a strong emphasis on innovation and a client-first philosophy, NTT Data UK&I is well-positioned to support businesses in their digital transformation journeys.

15. Bayview Technologies, Inc

• Website: bayviewtechnology.com
• Ownership type: Private
• Headquarters: Makati, Metro Manila, Philippines
• Employee distribution: Philippines 89%, Nigeria 8%, Other 3%
• Founded year: 2003
• Headcount: 1001-5000
• LinkedIn: bayview-technologies-inc

Bayview Technologies, Inc. is a business process outsourcing company based in Makati, Metro Manila, Philippines. Founded in 2003, it has been providing customer support, back office, and IT support services to foreign companies. The company operates from its offices in the Philippines and has a regional presence in Asia and Europe, with additional offices in Hong Kong, Taiwan, and Gibraltar. Bayview Technologies is part of a group of companies established in 2002, and it employs a significant workforce, primarily in the Philippines, with a smaller presence in Nigeria and other regions. The company is focused on expanding its support teams to enhance service delivery and meet the evolving needs of its clients.

16. Datacom

• Website: datacom.com
• Ownership type: Venture Capital
• Headquarters: Auckland, Auckland, New Zealand
• Employee distribution: New Zealand 60%, Australia 35%, Other 4%
• Latest funding: Series B, $5.9M, July 2003
• Founded year: 1965
• Headcount: 5001-10000
• LinkedIn: datacom

Datacom Group Limited, founded in 1965 and headquartered in Auckland, New Zealand, is an IT services company that specializes in providing a wide array of technology solutions. With a workforce of over 6,300 employees, Datacom operates primarily in New Zealand and Australia, delivering services that include cloud solutions, IT outsourcing, custom software development, and managed IT services. The company is particularly noted for its business process outsourcing capabilities, which aim to elevate customer experiences and drive engagement through efficient operational processes. Datacom's approach integrates technology with a strong emphasis on customer experience, helping organizations across various sectors to enhance their operational efficiency and navigate digital transformation. Their extensive experience in contact center operations further solidifies their position in the outsourcing market, making them a relevant player in this field.

17. icorp

• Website: icorp.com.mx
• Ownership type: Private
• Headquarters: San Juan Del Río, Querétaro, Mexico
• Employee distribution: Mexico 100%
• Founded year: 1986
• Headcount: 501-1000
• LinkedIn: icorpcompany

icorp, founded in 1986 and based in San Juan Del Río, Querétaro, Mexico, is a private service provider specializing in business process outsourcing and technology solutions. With a workforce of over 500 employees, icorp offers a comprehensive suite of services that includes IT support, contact centers, and digital transformation initiatives. The company aims to help businesses streamline their operations and reduce costs, making them more competitive in their respective markets. Their client portfolio spans various industries, notably pharmaceuticals and finance, where they provide tailored solutions to meet specific operational needs. icorp's focus on customer satisfaction is reflected in their high SLA compliance and positive feedback from clients, indicating a strong commitment to service excellence. They also engage in staff augmentation and process outsourcing, allowing clients to delegate operational responsibilities while focusing on strategic goals.

18. Eastvantage

• Website: eastvantage.com
• Ownership type: Private
• Headquarters: Sofia, Sofia City, Bulgaria
• Employee distribution: Philippines 69%, India 25%, Morocco 3%, Other 3%
• Founded year: 2010
• Headcount: 1001-5000
• LinkedIn: eastvantage

Eastvantage is a business process outsourcing (BPO) service provider based in Sofia, Bulgaria, with a workforce of approximately 484 employees. Since its inception in 2010, the company has been dedicated to delivering tailored outsourcing solutions that help businesses improve operational efficiency and reduce costs. Eastvantage offers a comprehensive suite of services, including customer support, IT managed services, finance and accounting, software development, and HR support. The company serves clients across various sectors, such as healthcare, finance, and e-commerce, showcasing its adaptability to different industry needs. With a presence in multiple countries, including the Philippines, India, and Morocco, Eastvantage emphasizes the integration of technology in its operations, aiming to support clients' growth objectives effectively. The company has also received recognition for its workplace culture and operational achievements, further solidifying its position in the BPO industry.

19. ITCube ITeS (A 1Point1 Company)

• Website: itcubebpo.com
• Ownership type: Private
• Headquarters: Pune, Maharashtra, India
• Employee distribution: India 100%
• Founded year: 2003
• Headcount: 1001-5000
• LinkedIn: itcube-solutions-pvt-ltd

ITCube ITeS (A 1Point1 Company) is a private business process outsourcing provider based in Pune, Maharashtra, India. Established in 2003, the company specializes in business process management and outsourcing solutions. ITCube offers a range of services, including litigation support, contact center operations, accounting and bookkeeping, and recruitment support services. They serve various industries, particularly healthcare and finance, focusing on enhancing operational efficiency and reducing costs for their clients. The company operates entirely from India and employs over 1,000 associates, ensuring a dedicated workforce to meet client needs. ITCube is ISO 9001 and ISO 27001 certified, demonstrating its commitment to quality and data security. Their approach positions them as a virtual team for clients, emphasizing reliability and timely delivery of services. ITCube has not reported any funding, indicating a self-sustained operational model.

20. DATAMARK, Inc.

• Website: datamark.net
• Ownership type: Private
• Headquarters: El Paso, Texas, United States (USA)
• Employee distribution: India 49%, Mexico 27%, United States (USA) 23%
• Founded year: 1989
• Headcount: 1001-5000
• LinkedIn: datamark-inc-

DATAMARK, Inc. is a business process outsourcing company headquartered in El Paso, Texas. Established in 1989, the firm specializes in providing customer service outsourcing, technical support, and document management services. With a workforce of approximately 1,747 employees, DATAMARK operates globally, with significant employee distribution in India, Mexico, and the United States. The company caters to a variety of industries, including healthcare, banking, insurance, and transportation. Their services are designed to enhance customer experiences and improve operational efficiency for clients, which include Fortune 500 companies and government agencies. DATAMARK emphasizes the importance of technology and security in its operations, ensuring that clients receive reliable and effective support. The company has not reported any recent funding, indicating a stable operational model without reliance on external financial backing.

21. Newtech S.R.L

• Website: newtechsa.com
• Ownership type: Private
• Headquarters: Santo Domingo, Distrito Nacional, Dominican Republic
• Employee distribution: Dominican Republic 97%, Other 3%
• Founded year: 2005
• Headcount: 1001-5000
• LinkedIn: newtechsa

Newtech S.R.L, founded in 2005 and based in Santo Domingo, Dominican Republic, is a private company specializing in business process outsourcing and software development. With a workforce of approximately 679 employees, Newtech has established itself as a significant player in the BPO sector, particularly within the financial industry. The company offers a wide array of services, including contact center solutions, software development, quality assurance, and IT consulting. Over the years, Newtech has adapted to the evolving needs of its clients, providing customized solutions that leverage innovative technologies. Their commitment to enhancing customer experience and facilitating digital transformation has made them a trusted partner for businesses looking to optimize their operations. Newtech also engages in corporate social responsibility initiatives, contributing to the professional development of the local workforce.

22. Raya Contact Center

• Website: rayacc.com
• Ownership type: Private
• Headquarters: Cairo, Cairo Governorate, Egypt
• Founded year: 2001
• Headcount: 5001-10000
• LinkedIn: raya-contact-center

Raya Contact Center, now operating as RAYA CX, is a prominent player in the business process outsourcing industry, headquartered in Cairo, Egypt. Founded in 2001, the company has evolved significantly over the years, expanding its service offerings to include customer experience management, digital solutions, and HR outsourcing. RAYA CX serves a wide array of sectors, including retail, automotive, fintech, and healthcare, providing tailored solutions that enhance customer satisfaction and operational efficiency. With a workforce of over 3,000 employees and a capacity of 10,000 seats, RAYA CX manages around 16 million transactions each month. The company has established a strong presence across multiple regions, including the Gulf and EMEA, and has been recognized for its excellence in service delivery, being listed among the top 100 outsourcing companies globally. Their commitment to innovation and quality is further evidenced by their long-standing certifications and industry accolades.

23. Holool Aloula (NCBS National Company for Business Solutions)

• Website: holool.sa
• Ownership type: Private
• Headquarters: Riyadh, Riyadh, Saudi Arabia
• Employee distribution: Saudi Arabia 99%
• Founded year: 2008
• Headcount: 5001-10000
• LinkedIn: national-company-for-business-solutions-ncbs

Holool Aloula, also known as NCBS National Company for Business Solutions, is a consulting firm based in Riyadh, Saudi Arabia. Founded in 2008, the company has carved out a niche in business process outsourcing, IT solutions, training, and consulting services. With a workforce of around 482 employees, Holool Aloula serves a wide array of clients, particularly in the government and financial sectors. The firm aims to enhance operational efficiency and help clients achieve their strategic objectives through customized solutions. Holool Aloula has also made strides in supporting national initiatives, particularly those outlined in Saudi Arabia's Vision 2030, which focuses on economic diversification and development. Their services include call center solutions, business logistics, and comprehensive training programs, all designed to improve client performance and satisfaction. Holool Aloula's commitment to quality and continuous improvement positions it as a relevant player in the business process outsourcing industry.

24. Northern Lights Technology Development

• Website: nltd.com
• Ownership type: Private
• Headquarters: Minneapolis, Minnesota, United States (USA)
• Employee distribution: India 60%, Philippines 33%, China 5%, Other 2%
• Founded year: 2007
• Headcount: 501-1000
• LinkedIn: northern-lights-technology-development

Northern Lights Technology Development, founded in 2007 and based in Minneapolis, Minnesota, is a private consulting firm that specializes in IT and business process outsourcing services. The company has grown from a small team to a workforce of approximately 800 employees, with a significant presence in India, the Philippines, and China. Their service offerings include application and web development, robotic process automation, quality assurance, and business process support such as chat and email services, eCommerce, and sales support. Northern Lights aims to optimize operational efficiency for businesses across various sectors, providing tailored solutions that meet specific client needs. Their commitment to using a dedicated employee model rather than contractors enhances the quality and reliability of their services, making them a notable player in the outsourcing industry.

25. Quatrro

• Website: quatrro.com
• Ownership type: Private Equity
• Headquarters: Gurugram, Haryana, India
• Employee distribution: India 94%, United States (USA) 5%, Other 1%
• Latest funding: October 2019
• Founded year: 2006
• Headcount: 1001-5000
• LinkedIn: quatrro

Quatrro Global Services, based in Gurugram, Haryana, India, is a private equity-backed company that specializes in business process outsourcing (BPO) and knowledge process outsourcing (KPO). Established in 2006, Quatrro has built a reputation for delivering business and knowledge processing services that help organizations improve operational effectiveness and lower costs. The company serves a wide range of clients, from large enterprises to small and medium-sized businesses, leveraging its expertise to provide tailored outsourcing solutions across various sectors. Quatrro operates multiple centers in different countries, ensuring a global reach and 24/7 service delivery capabilities. The company has transitioned over 1,100 client processes and created more than 37,000 jobs, showcasing its impact on the industry. Quatrro's management team, led by Raman Roy, is recognized as a pioneer in the Indian BPO sector, further enhancing the company's standing in the market. Quatrro has also received numerous accolades for its quality and innovation in service delivery, underscoring its commitment to excellence in the outsourcing space.

26. Grupo Unísono

• Website: grupounisono.es
• Ownership type: Private
• Headquarters: Madrid, Madrid, Spain
• Founded year: 1999
• Headcount: 5001-10000
• LinkedIn: grupounisono

Grupo Unísono, founded in 1999 and based in Madrid, Spain, is a private consulting firm that specializes in customer experience solutions, business process services, and IT consulting. With a workforce of approximately 1,938 employees, the company serves major clients across various sectors, including energy, insurance, banking, and retail. Their services are designed to enhance customer interactions and streamline operations through innovative solutions. Grupo Unísono offers a range of services, including contact center operations, business process outsourcing, and IT consulting, demonstrating their capability to manage complex business needs. The firm has developed proprietary tools and methodologies to optimize processes, ensuring that they can deliver tailored solutions to their clients. Their focus on digital transformation and automation reflects a commitment to staying relevant in an evolving market.

27. Mitracomm Ekasarana

• Website: mitracomm.com
• Ownership type: Private
• Headquarters: South Jakarta, Jakarta, Indonesia
• Employee distribution: Indonesia 100%
• Founded year: 1999
• Headcount: 501-1000
• LinkedIn: mitracomm-ekasarana

Mitracomm Ekasarana, established in 1999 and based in South Jakarta, Indonesia, operates as a business process outsourcing and technology services provider. The company has developed a strong presence in the BPO sector, particularly since the establishment of its business process services unit in 2007. With a workforce of approximately 1,615 employees, Mitracomm focuses on delivering high-quality contact center outsourcing services and IT managed services. Their client base primarily includes businesses in banking and telecommunications, sectors that demand efficient customer engagement solutions. Mitracomm's operational capabilities are supported by a significant seating capacity in their contact centers and a commitment to maintaining ISO 9001 and ISO 27001 certifications, ensuring the quality and security of their services. Additionally, they offer training programs to enhance the skills of their workforce, further solidifying their role in the industry.

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