Top 24 Cloud IT Service Management Companies

Cloud IT service management companies focus on optimizing IT services through innovative software solutions. These firms enhance organizational efficiency by providing tools for incident management, asset tracking, and service delivery automation. As organizations increasingly migrate to digital frameworks, the demand for these services is skyrocketing. Companies are leveraging artificial intelligence and process automation to streamline their offerings, meeting the unique needs of various sectors such as healthcare and finance. With an eye towards continued growth, the industry is set to evolve with advancements in technology, shaping the future of how services are delivered and managed.

This article highlights 24 cloud IT service management companies mainly headquartered in Europe and the USA. Ranging from startups with fewer than 50 employees to established firms with thousands, these organizations were founded between 1975 and 2023. Their specializations include IT service management, automation tools, and asset management solutions, targeting various industries for tailored services. The blend of experience and innovation makes this collection relevant in today’s tech-driven market.

Continue reading to discover the top cloud IT service management companies.

Top 24 Cloud IT Service Management Companies

1. TOPdesk

• Website: topdesk.com
• Ownership type: Private Equity
• Headquarters: Delft, South Holland, Netherlands
• Employee distribution: Netherlands 51%, Hungary 12%, Germany 11%, Other 26%
• Latest funding: $216.0M, December 2023
• Founded year: 1993
• Headcount: 501-1000
• LinkedIn: topdesk

TOPdesk, founded in 1993 and headquartered in Delft, South Holland, Netherlands, is a private equity-backed software company that specializes in service management solutions. With a workforce of around 869 employees, TOPdesk has established itself as a key player in the IT Service Management (ITSM) and Enterprise Service Management (ESM) sectors. The company serves a wide range of clients, particularly in healthcare and education, helping them improve service delivery and operational efficiency. TOPdesk's software includes features such as incident management, asset management, and a self-service portal, which empower organizations to streamline their service processes. The company has recently secured significant funding, amounting to approximately $216 million in December 2023, which underscores its growth trajectory and commitment to innovation in the service management space.

2. SysAid

• Website: sysaid.com
• Ownership type: Venture Capital
• Headquarters: Tel Aviv-Yafo, Tel Aviv, Israel
• Employee distribution: Israel 58%, Canada 24%, Romania 10%, Other 7%
• Latest funding: $30.0M, November 2018
• Founded year: 2002
• Headcount: 51-200
• LinkedIn: sysaid-technologies-ltd

SysAid Technologies, based in Tel Aviv-Yafo, Israel, is an IT service management company that specializes in providing software solutions aimed at improving operational efficiency for organizations across various sectors, including healthcare and education. Founded in 2002, SysAid has developed a comprehensive suite of offerings that includes help desk solutions, asset management, and automation tools designed to streamline IT processes. The company serves a wide range of clients, from small businesses to larger organizations, focusing on enhancing service delivery and user satisfaction. SysAid has also integrated generative AI into its platform, showcasing its commitment to innovation and responsiveness to market demands. With a workforce of approximately 230 employees and a significant portion of its operations based in Canada and Romania, SysAid continues to expand its reach and capabilities. The company secured $30 million in funding in November 2018, reflecting investor confidence in its growth trajectory and market relevance.

3. 4me

• Website: 4me.com
• Ownership type: Venture Capital
• Headquarters: Santa Barbara, California, United States (USA)
• Latest funding: May 2023
• Founded year: 2010
• Headcount: 11-50
• LinkedIn: link4me

4me, rebranded as Xurrent, is an IT service management company based in Santa Barbara, California. Founded in 2010, the company specializes in providing a cloud-based platform that integrates IT service management, operations management, and enterprise service management. Xurrent's solutions are designed to enhance operational efficiency and service quality through the use of artificial intelligence and automation. They cater to a variety of industries, including financial services, healthcare, manufacturing, and retail, demonstrating their capability to address the unique needs of different sectors. The company operates on a Software as a Service (SaaS) model, which allows for scalable and flexible service delivery. Xurrent has not reported any recent funding, indicating a stable operational status without external financial dependency. Their commitment to innovation and customer satisfaction is reflected in their rapid implementation processes and user-centric design, making them a noteworthy player in the IT service management industry.

4. Scc

• Website: scc.com
• Ownership type: Family Owned
• Headquarters: Birmingham, England, United Kingdom (UK)
• Employee distribution: United Kingdom (UK) 45%, France 30%, Romania 16%, Other 9%
• Founded year: 1975
• Headcount: 5001-10000
• LinkedIn: scc

SCC, founded in 1975 and based in Birmingham, UK, is a family-owned IT services company with a workforce of over 8,000 employees. The company specializes in managed IT solutions, including cloud services, cyber security, and digital workplace solutions. With a significant presence in the UK and operations extending to France, Romania, Spain, and Vietnam, SCC caters to a wide range of industries such as banking, healthcare, and education. Their approach focuses on improving operational efficiency and ensuring compliance with regulatory standards through innovative technology solutions. SCC has built a reputation for delivering tailored IT services that meet the specific needs of their clients, which is crucial in the competitive landscape of IT service management.

5. Alemba

• Website: alemba.com
• Ownership type: Private Equity
• Headquarters: Edinburgh, Scotland, United Kingdom (UK)
• Employee distribution: United Kingdom (UK) 64%, New Zealand 12%, India 12%, Other 12%
• Latest funding: June 2022
• Founded year: 2007
• Headcount: 51-200
• LinkedIn: alemba

Alemba, founded in 2007 and based in Edinburgh, Scotland, is a private equity-backed company that specializes in IT Service Management (ITSM) solutions. With a workforce of approximately 41 employees, Alemba provides comprehensive software solutions designed to enhance operational efficiency and service delivery across various sectors, including healthcare, finance, and local government. Their flagship product, the Alemba Service Manager, is built on a cloud-based platform, allowing organizations to manage their IT services effectively. Alemba's approach emphasizes automation, integration, and user-friendly interfaces, making it easier for clients to implement and utilize their services. The company has established a presence in multiple countries, including New Zealand, India, and the United States, showcasing its international reach. Alemba's commitment to continuous improvement is evident in their regular updates and product roadmaps, which aim to keep their offerings aligned with industry needs and trends.

6. USU GmbH

• Website: usu.de
• Ownership type: Private
• Headquarters: Möglingen, Baden-Württemberg, Germany
• Founded year: 1977
• Headcount: 501-1000
• LinkedIn: usu-gmbh

USU GmbH, based in Möglingen, Germany, is an IT consulting and software development firm founded in 1977. The company has carved out a niche in IT service management, asset management, and digital consulting. USU provides a range of solutions designed to help businesses streamline their IT operations and reduce costs. Their services include cloud migration, software architecture, and agile development, which are essential for organizations transitioning to cloud environments. USU also emphasizes IT financial management and governance, helping clients maintain control over their IT expenditures. With a workforce of approximately 597 employees, USU has built a reputation for delivering tailored IT solutions that meet the evolving needs of their clients across various industries.

7. InvGate

• Website: invgate.com
• Ownership type: Venture Capital
• Headquarters: Buenos Aires, Buenos Aires, Argentina
• Employee distribution: Argentina 86%, United States (USA) 6%, Mexico 4%, Other 4%
• Latest funding: $35.0M, July 2023
• Founded year: 2009
• Headcount: 201-500
• LinkedIn: invgate

InvGate, founded in 2009 and based in Buenos Aires, Argentina, is an IT service provider that specializes in IT service management (ITSM) and IT asset management (ITAM) solutions. With a workforce of approximately 250 employees, the company has established itself as a significant player in the IT service sector. InvGate's offerings are tailored to meet the operational needs of various industries, helping organizations streamline their IT operations and improve service delivery. Their solutions are designed to be flexible and user-friendly, allowing clients to implement changes without the burden of complex configurations or high consulting fees. Recently, InvGate secured $35 million in funding in July 2023, reflecting strong investor interest and confidence in their growth potential. The company has also demonstrated its commitment to innovation by incorporating AI features into its service management tools, further enhancing the efficiency of IT operations for its clients.

8. TeamDynamix

• Website: teamdynamix.com
• Ownership type: Venture Capital
• Headquarters: Columbus, Ohio, United States (USA)
• Employee distribution: United States (USA) 100%
• Latest funding: December 2022
• Founded year: 2001
• Headcount: 51-200
• LinkedIn: teamdynamix

TeamDynamix, founded in 2001 and based in Columbus, Ohio, is a software company that specializes in enterprise workflow automation solutions. Their product suite includes IT Service Management (ITSM), Enterprise Service Management (ESM), and Project Portfolio Management (PPM). TeamDynamix aims to help organizations across various industries streamline their operations and enhance service delivery through automation and integration. The company has developed a no-code platform that allows users to easily implement ITSM and ESM solutions, making it accessible for teams without extensive technical expertise. Their offerings are designed to support ITIL practices, ensuring that clients can manage incidents, problems, and changes effectively. TeamDynamix has built a customer base that spans multiple sectors, including healthcare, finance, and education, showcasing their adaptability and relevance in the industry. They have not reported any recent funding, indicating a stable operational status since their last funding round in December 2022.

9. Hornbill

• Website: hornbill.com
• Ownership type: Corporate
• Headquarters: London, England, United Kingdom (UK)
• Employee distribution: United Kingdom (UK) 68%, Albania 25%, Australia 3%, Other 5%
• Latest funding: July 2023
• Founded year: 1995
• Headcount: 51-200
• LinkedIn: hornbill

Hornbill, founded in 1995 and based in London, England, is a software company that specializes in enterprise service management (ESM) and IT service management (ITSM). With a workforce of approximately 151 employees, Hornbill focuses on providing automation solutions that help organizations streamline their service delivery processes. Their offerings include a unified service portal, workflow automation, and tools for managing IT services and infrastructure. Hornbill primarily serves clients in sectors such as local government, education, and healthcare, showcasing their adaptability to various industry needs. The company emphasizes codeless automation, allowing users to create workflows and manage services without extensive technical knowledge. This approach aims to enhance user experience and operational efficiency, making it easier for organizations to manage their IT services effectively.

10. AttivaSoft

• Website: attivasoft.com
• Ownership type: Private
• Headquarters: Columbia, Maryland, United States (USA)
• Employee distribution: United States (USA) 100%
• Founded year: 1998
• Headcount: 11-50
• LinkedIn: attivasoft

AttivaSoft, founded in 1998 and based in Columbia, Maryland, is a private IT consulting firm that specializes in IT service management solutions. The company primarily serves federal, state, and local government entities, as well as medium-sized businesses. AttivaSoft provides a comprehensive suite of services, including ITIL process consulting, service desk outsourcing, and technical staffing. Their expertise lies in implementing and supporting IT service management tools, particularly BMC Remedy and Cherwell ITSM solutions. The firm emphasizes the importance of customer experience and operational efficiency, aiming to improve service delivery through effective ITSM practices. AttivaSoft is also a certified veteran-owned business, which adds to its credibility in the public sector. Their focus on cloud-based ITSM solutions further aligns them with current industry trends, making them a relevant player in the IT service management space.

11. Flycast Partners

• Website: flycastpartners.com
• Ownership type: Private
• Headquarters: St. Petersburg, Florida, United States (USA)
• Employee distribution: United States (USA) 100%
• Founded year: 2011
• Headcount: 51-200
• LinkedIn: flycast-partners

Flycast Partners, founded in 2011 and based in St. Petersburg, Florida, is an IT consulting firm that specializes in IT Service Management (ITSM), IT Asset Management (ITAM), and Cybersecurity. With a workforce of approximately 71 employees, the company has built a reputation for providing consulting, support, and training services to a wide array of clients across various sectors. Flycast Partners has successfully assisted over 1,700 customers in the United States and Canada, focusing on improving IT operations and enhancing customer experiences. Their expertise is complemented by strategic partnerships with well-known software providers such as Freshworks, Ivanti, BMC Software, and Cherwell, allowing them to offer tailored solutions that meet the unique needs of their clients. The company also emphasizes the importance of ITIL training, equipping organizations with the knowledge to implement best practices in IT service management.

12. Service Dynamics

• Website: servicedynamics.co.nz
• Ownership type: Private
• Headquarters: Auckland, Auckland, New Zealand
• Employee distribution: New Zealand 100%
• Founded year: 2013
• Headcount: 11-50
• LinkedIn: service-dynamics-nz

Service Dynamics, founded in 2013 and based in Auckland, New Zealand, is a private IT service provider that specializes in IT Service Management (ITSM), IT Asset Management (ITAM), and Enterprise Service Management (ESM). With a team of 34 employees, the company focuses on delivering solutions that enhance productivity and user experiences, particularly in hybrid work settings. Their service offerings include managed services, consulting, and training, aimed at improving IT operations and service delivery. Service Dynamics has formed strategic partnerships with prominent technology companies such as ServiceNow, Atlassian, and Ivanti, which allows them to provide comprehensive solutions tailored to their clients' needs. The company has garnered positive feedback from clients, indicating a strong track record in implementing effective service management solutions. Their commitment to creating friction-free end-user experiences positions them well within the IT service management industry.

13. RightStar

• Website: rightstar.com
• Ownership type: Corporate
• Headquarters: Vienna, Virginia, United States (USA)
• Latest funding: November 2020
• Founded year: 2003
• Headcount: 51-200
• LinkedIn: rightstar-systems

RightStar, founded in 2003 and based in Vienna, Virginia, is an IT consulting firm that specializes in IT service management and digital transformation solutions. The company provides a comprehensive suite of products and services, primarily focusing on BMC and Atlassian software. As a Platinum Solution Partner for both BMC and Atlassian, RightStar assists organizations in optimizing their IT operations through consulting, implementation, and training services. Their client base includes a mix of government entities and commercial businesses, showcasing their ability to cater to various sectors. RightStar has been recognized multiple times on the INC 5000 list and has received awards for its ethical business practices and service delivery excellence. The company also offers unique products, such as ScanStar, which enhances asset management capabilities for its clients. With a workforce of around 57 employees, RightStar emphasizes a strong commitment to customer satisfaction and employee experience, further solidifying its position in the IT service management industry.

14. Cireson

• Website: cireson.com
• Ownership type: Private
• Headquarters: San Diego, California, United States (USA)
• Employee distribution: United States (USA) 66%, United Kingdom (UK) 17%, Philippines 17%
• Founded year: 2011
• Headcount: 51-200
• LinkedIn: cireson

Cireson, founded in 2011 and based in San Diego, California, is a private IT service management company that specializes in solutions for Microsoft 365 and System Center. With a workforce of around 51-200 employees, Cireson has established itself as a key player in the ITSM space, particularly for organizations leveraging Microsoft technologies. The company offers a range of products, including cloud-based service desks and consulting services, aimed at enhancing IT operations for businesses. Cireson is recognized as a Microsoft Gold Partner, which underscores its alignment with Microsoft's vision and best practices. Their flagship product, Tikit, is designed to integrate with Microsoft Teams and other Microsoft services, maximizing the value of existing Microsoft investments. Cireson also provides comprehensive consulting services to help organizations implement and optimize their IT service management strategies, ensuring they achieve their operational goals.

15. Global Asia Sinergi

• Website: asiasinergi.com
• Ownership type: Private
• Headquarters: South Jakarta, Jakarta, Indonesia
• Employee distribution: Indonesia 100%
• Founded year: 2012
• Headcount: 11-50
• LinkedIn: asiasinergi

Global Asia Sinergi, based in South Jakarta, Indonesia, is an IT service provider that has been active since 2012. The company specializes in IT Service Management (ITSM), IT Asset Management (ITAM), Cloud Optimization, and Cybersecurity. With a dedicated team of professionals, Global Asia Sinergi aims to help businesses across various industries enhance their IT operations and security. They leverage industry best practices and cutting-edge tools to deliver tailored solutions that meet the unique needs of their clients. The firm has managed over 500,000 devices and boasts a high client satisfaction rate, reflecting their commitment to operational excellence and customer service. Their focus on cloud services and optimization further underscores their relevance in the cloud IT service management sector.

16. Manag-E Nordic

• Website: managenordic.no
• Ownership type: Private
• Headquarters: Asker, Akershus, Norway
• Employee distribution: Norway 88%, Sweden 12%
• Founded year: 1999
• Headcount: 11-50
• LinkedIn: managenordicas

Manag-E Nordic, based in Asker, Norway, is a digital solutions provider that has been active since 1999. With a workforce of around 32 employees, the company specializes in IT services, particularly in areas such as IT service management, enterprise service management, and cloud management. Over the past 25 years, Manag-E has positioned itself as a digitalization partner for various sectors, including healthcare and public services. Their product suite includes advanced solutions like Service Management Automation X (SMAX) and Hybrid Cloud Management, which leverage AI to enhance operational efficiency. Manag-E has maintained a strong partnership with OpenText for two decades, further solidifying its expertise in service management software. The company is committed to helping organizations streamline their IT operations and improve service delivery through innovative technology.

17. FMX Solutions

• Website: fmxsolutions.com
• Ownership type: Private
• Headquarters: San Francisco, California, United States (USA)
• Employee distribution: Canada 80%, United States (USA) 20%
• Founded year: 2005
• Headcount: 11-50
• LinkedIn: fmx-solutions

FMX Solutions, founded in 2005 and based in San Francisco, California, is a private IT consulting firm with a focus on IT Service Management (ITSM) and Enterprise Service Management (ESM). With a team of around 20 employees, the company has carved out a niche in helping organizations optimize their IT operations through a range of services, including application services, business process automation, lifecycle management, and managed services. FMX Solutions has built a solid reputation over its 19 years in the industry, working closely with clients to implement solutions that drive efficiency and productivity. Their partnerships with Atlassian and EasyVista highlight their commitment to providing effective IT solutions, and their extensive experience in consulting and implementation support positions them as a reliable partner for businesses looking to enhance their IT capabilities.

18. IFS assyst

• Website: assyst.ifs.com
• Ownership type: Private
• Headquarters: Edinburgh, Scotland, United Kingdom (UK)
• Employee distribution: United Kingdom (UK) 54%, United States (USA) 16%, Germany 12%, Other 17%
• Founded year: 1988
• Headcount: 1001-5000
• LinkedIn: axios-systems

IFS assyst, based in Edinburgh, Scotland, is an IT service management provider established in 1988. The company focuses on enhancing service delivery and operational efficiency for businesses across various sectors, including healthcare, government, and professional services. IFS assyst offers a range of solutions, including IT service management, enterprise service management, and automation workflows. Their technology aims to improve productivity and reduce operational costs, making it a valuable asset for organizations looking to optimize their IT operations. The company has a significant presence in the UK, with additional operations in the USA, Germany, and other countries. IFS assyst has been recognized for its capabilities, being rated as a clear winner among ITSM vendors, which underscores its relevance in the industry.

19. Datacom

• Website: datacom.com
• Ownership type: Venture Capital
• Headquarters: Auckland, Auckland, New Zealand
• Employee distribution: New Zealand 60%, Australia 35%, Other 4%
• Latest funding: Series B, $5.9M, July 2003
• Founded year: 1965
• Headcount: 5001-10000
• LinkedIn: datacom

Datacom Group Limited, based in Auckland, New Zealand, is a prominent IT services company that has been operational since 1965. With a workforce of over 6,300 employees, Datacom provides a wide array of technology solutions, including cloud services, IT outsourcing, and custom software development. The company serves various sectors, assisting businesses and organizations in enhancing operational efficiency and navigating digital transformation. Datacom's cloud solutions are designed to integrate seamlessly with business strategies, showcasing their commitment to optimizing cloud technology for their clients. Their focus on customer experience is evident in their approach to delivering impactful solutions, and they have a significant presence in New Zealand and Australia, with 60% of their workforce based in New Zealand and 35% in Australia. Datacom has also engaged in research initiatives, such as their annual survey on AI attitudes, demonstrating their active involvement in industry trends and insights.

20. In-it

• Website: in-it.fr
• Ownership type: Private
• Headquarters: Dijon, Bourgogne-Franche-Comté, France
• Employee distribution: France 98%, Other 2%
• Founded year: 2014
• Headcount: 51-200
• LinkedIn: in-it

In-it is a consulting firm based in Dijon, France, founded in 2014. With a team of around 54 employees, the company specializes in Enterprise Service Management, providing a comprehensive suite of IT services tailored to meet the needs of various industries. Their offerings include IT Service Management, security management, application development, and more, all aimed at helping clients optimize their IT processes and achieve successful digital transformation. In-it has established itself as a trusted partner for businesses, ensuring the effective implementation of IT solutions. The firm has formed strategic partnerships with key players in the industry, such as ServiceNow and Atlassian, enhancing its capabilities in delivering innovative service management solutions. With a strong focus on client needs and a commitment to excellence, In-it is well-positioned to support organizations in navigating the complexities of modern IT environments.

21. Isos Technology

• Website: isostech.com
• Ownership type: Private Equity
• Headquarters: Tempe, Arizona, United States (USA)
• Employee distribution: United States (USA) 98%, Argentina 2%
• Latest funding: December 2022
• Founded year: 2005
• Headcount: 51-200
• LinkedIn: isos-technology

Isos Technology, founded in 2005 and based in Tempe, Arizona, is a consulting services provider that focuses on the integration of Atlassian tools into various business environments. With a team of approximately 137 employees, Isos Technology offers a range of services including managed services, training, and tailored solutions for IT service management and agile methodologies. Their expertise lies in helping organizations enhance operational efficiency and achieve digital transformation through the effective use of Atlassian products such as Jira and Confluence. As an Atlassian Platinum Solution Partner, Isos Technology has established a strong reputation in the industry, providing specialized services that include cloud migrations and ITSM improvements. They cater to a variety of sectors, including federal government and defense, showcasing their capability to handle complex IT challenges. Their commitment to transparency and customer success further solidifies their position in the IT service management space.

22. Internet Information Technologies

• Website: smartservicedesk.com
• Ownership type: Private
• Headquarters: Hyderabad, Sindh, Pakistan
• Employee distribution: India 68%, United States (USA) 32%
• Founded year: 1995
• Headcount: 201-500
• LinkedIn: internet-information-technologies

Internet Information Technologies, based in Hyderabad, Sindh, Pakistan, was founded in 1995 and operates as a private entity. The company specializes in IT service management through its SMART Service Desk platform, which offers a range of solutions including ITSM, SACM, GRC, and CRM. These products are tailored to streamline IT operations and improve service delivery for organizations across various sectors such as banking, healthcare, and government. With a workforce of approximately 201-500 employees, the company has established a presence in both India and the United States. Their solutions are designed to be flexible, allowing for both cloud and on-premise deployment, and they have achieved certifications from PinkVerify for ITIL compliance and recognition from Gartner for their software capabilities. This positions them as a relevant player in the IT service management industry.

23. Key Computer Applications Ltd

• Website: keycomputers.co.uk
• Ownership type: Venture Capital
• Headquarters: Leigh, England, United Kingdom (UK)
• Employee distribution: United Kingdom (UK) 54%, India 46%
• Latest funding: $6.4M, March 2023
• Founded year: 1984
• Headcount: 51-200
• LinkedIn: key-computers-ltd

Key Computer Applications Ltd, based in Leigh, England, has been a player in the IT service industry since its founding in 1984. With a workforce of around 48 employees, the company specializes in providing technology solutions that include service management software and cloud services. Their offerings are designed to help businesses enhance operational efficiency through innovative IT solutions. The company has a significant presence in the UK and India, reflecting a strategic approach to resource allocation. Recently, Key Computer Applications Ltd secured a £5.3 million investment aimed at bolstering their cloud infrastructure and service management software, indicating a proactive stance in adapting to market demands and technological advancements.

24. iET Solutions

• Website: iet-solutions.com
• Ownership type: Corporate
• Headquarters: Canton, Massachusetts, United States (USA)
• Employee distribution: Germany 100%
• Latest funding: September 2011
• Founded year: 2003
• Headcount: 51-200
• LinkedIn: iet-solutions

iET Solutions, founded in 2003 and headquartered in Canton, Massachusetts, is an IT service management provider that caters to mid-size and large enterprises. The company offers a comprehensive suite of solutions designed to enhance IT service management (ITSM) and software asset management (SAM). With a strong emphasis on optimizing workflows, iET Solutions provides customizable software that meets the specific needs of various industries, including healthcare and finance. Their recent advancements include the integration of artificial intelligence into their ITSM platform, which helps organizations streamline processes and improve service delivery. iET Solutions operates globally, with a significant presence in Germany, and has established partnerships to extend their reach. Their commitment to customer support and continuous improvement positions them as a relevant player in the ITSM sector.

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