Ohio’s business process outsourcing industry comprises a variety of companies that provide essential support services to streamline business operations. Ranging from small family-owned firms to larger corporate entities, these companies specialize in areas such as customer support, IT services, data management, and HR outsourcing. The industry's growth reflects a shift towards more flexible work models and an increased reliance on technology to enhance efficiency. Ohio continues to attract talent and innovation, positioning itself as a strategic hub for outsourcing in the Midwest.

This list features 23 business process outsourcing companies based across Ohio, varying in size from small enterprises to large corporations. Founded from 1976 to 2023, these companies offer specialized services in sectors such as data management, customer support, and IT consulting. Their headquarters are located in cities like Cleveland, Cincinnati, and Columbus, showcasing the state’s economic activity in the outsourcing field. Many firms employ both local and international talent, ensuring a broad scope of expertise.

Continue reading to discover Ohio’s top business process outsourcing companies.

Top 23 Business Process Outsourcing Companies in Ohio

1. Nair Innovations, Inc.

• Website: nairinnovations.com
• Ownership type: Family Owned
• Headquarters: Lewis Center, Ohio, United States (USA)
• Founded year: 1997
• Headcount: 11-50
• LinkedIn: nair-innovations-inc-

Nair Innovations, Inc. is a family-owned business process outsourcing company based in Lewis Center, Ohio, with a history dating back to 1997. Initially focused on retail, the company shifted its focus in 2012 to provide comprehensive back-office process outsourcing solutions. Their service offerings include data management, accounting assistance, HR support, online marketing, and administrative services. With a dedicated operational center in New Delhi, India, Nair Innovations effectively combines technology with skilled personnel to deliver tailored solutions. The company has served over 125 clients, ranging from Fortune 500 companies to startups, showcasing their ability to cater to various business needs. Their commitment to quality and efficiency is reflected in the positive testimonials from clients in the oil and gas sector, among others.

2. Nair Innovations, Inc.

• Website: bpo.nairinnovations.com
• Ownership type: Private
• Headquarters: Lewis Center, Ohio, United States (USA)
• Employee distribution: India 100%
• Founded year: 1997
• Headcount: 11-50
• LinkedIn: nair-innovations-inc-

Nair Innovations, Inc. is a business process outsourcing service provider based in Lewis Center, Ohio, with a significant operational presence in New Delhi, India. Founded in 1997, the company has evolved from its initial focus on retail to a broader array of outsourcing solutions since 2012. Nair Innovations specializes in various services, including data management, administrative support, online marketing, accounting assistance, and HR services. They have built a reputation for reliability and efficiency, serving over 125 clients, including notable names like Exxon and Chevron. The company prides itself on its technology-driven approach and commitment to quality, ensuring that clients can streamline their operations and focus on core business functions. With a dedicated team of professionals, Nair Innovations aims to deliver tailored solutions that meet the unique needs of each client, enhancing operational efficiency and driving growth.

3. ExaTech Inc

• Website: exatechinc.com
• Ownership type: Private
• Headquarters: Cincinnati, Ohio, United States (USA)
• Employee distribution: United States (USA) 63%, India 37%
• Founded year: 2014
• Headcount: 201-500
• LinkedIn: exatech-inc

ExaTech Inc, founded in 2014 and based in Cincinnati, Ohio, is an IT services company that specializes in a comprehensive range of technology solutions. The firm focuses on consulting, software development, and business process outsourcing, catering primarily to businesses across multiple sectors. With a workforce distribution of 63% in the United States and 37% in India, ExaTech Inc effectively utilizes both onshore and offshore resources to enhance operational efficiency for its clients. The company has demonstrated its ability to support Fortune 1000 companies in industries such as insurance, telecommunications, automotive, retail, and pharmaceuticals. Their commitment to delivering tailored outsourcing solutions, particularly in data warehousing and business intelligence, underscores their role in helping organizations adapt to competitive markets and improve their operational processes.

4. EOX Vantage

• Website: eoxvantage.com
• Ownership type: Private
• Headquarters: Cleveland, Ohio, United States (USA)
• Employee distribution: India 95%, United States (USA) 4%
• Founded year: 2004
• Headcount: 501-1000
• LinkedIn: vantageagora

EOX Vantage, founded in 2004 and based in Cleveland, Ohio, is a business process outsourcing company that specializes in managed services and technology-driven solutions. The firm primarily serves clients in the insurance, transportation, and retail sectors, providing tailored services that enhance operational efficiency. EOX Vantage employs a workforce predominantly located in India, which allows them to offer competitive pricing while maintaining a small presence in the United States. The company has developed over 60 services aimed at streamlining processes and improving customer interactions. Their use of automation and artificial intelligence is central to their strategy, enabling clients to reduce costs and improve turnaround times. EOX Vantage has built a reputation for quality, boasting an impressive average quality rating of 98%. They have also formed strategic partnerships with notable organizations, such as Vertafore, to further enhance their service capabilities. With a focus on continuous improvement and client satisfaction, EOX Vantage is well-positioned in the BPO industry.

5. TDS Global Solutions

• Website: tdsgs.com
• Ownership type: Private
• Headquarters: Broadview Heights, Ohio, United States (USA)
• Employee distribution: Philippines 66%, United States (USA) 17%, India 8%, Other 8%
• Founded year: 1991
• Headcount: 51-200
• LinkedIn: tds-global-solutions

TDS Global Solutions, originally known as TeleDevelopment Services Inc., is a consulting firm based in Broadview Heights, Ohio. Founded in 1991, the company specializes in human resources and operational support services, with a particular emphasis on business process outsourcing. TDS offers a variety of solutions, including executive recruitment, vendor management, and call center outsourcing, aimed at enhancing operational efficiency for businesses across various sectors such as healthcare, finance, and technology. The firm has established a significant global footprint, with a workforce distribution that includes 66% in the Philippines, 17% in the United States, and additional presence in India and Jamaica. TDS has successfully served over 750 companies and facilitated more than 1,000 executive placements, showcasing its expertise in the BPO industry. Their proprietary language skills assessment tool, Versant, is utilized by many clients to ensure high standards in recruitment and operational performance.

6. PrimeSync Solutions

• Website: primesyncsolutions.com
• Ownership type: Private
• Headquarters: Columbus, Ohio, United States (USA)
• Founded year: 2023
• Headcount: 51-200
• LinkedIn: primesync-solutions

PrimeSync Solutions, based in Columbus, Ohio, is a business process outsourcing provider that specializes in tailored outsourcing solutions aimed at enhancing operational efficiency for businesses. Founded in 2023, the company offers services such as customer support, technical support, and staff augmentation, catering to various industries including financial services, retail, social media, and travel. With a remote-first operational model, PrimeSync is designed to scale its services according to client demands, allowing for flexibility and responsiveness. The company emphasizes a commitment to data security and regulatory compliance, which are critical in today's business environment. As a relatively new entrant, PrimeSync is focused on establishing itself in the BPO market by leveraging technology and skilled professionals to deliver quality service.

7. Ver-A-Fast

• Website: verafast.com
• Ownership type: Private
• Headquarters: Rocky River, Ohio, United States (USA)
• Employee distribution: United States (USA) 100%
• Founded year: 1976
• Headcount: 51-200
• LinkedIn: verafast

Ver-A-Fast, based in Rocky River, Ohio, is a private call center service provider that has been in operation since 1976. With a workforce of approximately 56 employees, the company specializes in outsourced solutions for customer service, technical support, and lead generation. Over its four decades in the industry, Ver-A-Fast has developed a reputation for delivering high-quality results and customized services that cater to the unique needs of its clients. Their offerings include inbound and outbound call center services, appointment setting, and support for various sectors, including political campaigns and financial institutions. The company prides itself on its experienced agents, who receive ongoing training to ensure they meet the high standards expected by clients. Ver-A-Fast's commitment to operational excellence and continuous improvement further solidifies its position in the business process outsourcing industry.

8. Fortuity

• Website: fortuity.com
• Ownership type: Private
• Headquarters: Columbus, Ohio, United States (USA)
• Employee distribution: United States (USA) 100%
• Founded year: 2017
• Headcount: 51-200
• LinkedIn: fortuity-calling

Fortuity, based in Columbus, Ohio, is a customer support service provider founded in 2017. The company focuses on high-quality supplemental staffing and outsourced customer service solutions, primarily catering to the healthcare and financial services sectors. Fortuity offers omni-channel communication and compliance expertise, ensuring that their clients receive comprehensive support tailored to their specific needs. The company operates with a strong commitment to empowering underserved communities through workforce development initiatives, which not only enhances their corporate image but also helps in building a motivated workforce. Fortuity's Pathways Program is designed to create pathways to permanent employment for candidates from inner-city backgrounds, promoting diversity and reducing turnover rates. Their operational model emphasizes employee satisfaction, which is believed to translate into better customer experiences. Fortuity's facility is strategically located to attract talent from the urban core, further enhancing their staffing capabilities. They have not reported any funding, indicating a self-sustaining business model.

9. Salix Data

• Website: salixdata.com
• Ownership type: Private
• Headquarters: Cincinnati, Ohio, United States (USA)
• Employee distribution: Kenya 80%, United States (USA) 20%
• Founded year: 1999
• Headcount: 51-200
• LinkedIn: salix

Salix Data, founded in 1999 and based in Cincinnati, Ohio, is a consulting firm that specializes in a range of services including business process outsourcing, artificial intelligence, and litigation support. With a workforce of approximately 134 employees, the company has carved out a niche in helping corporations, healthcare providers, and legal firms enhance their operational efficiency and manage data effectively. Salix Data emphasizes technology-driven solutions to tackle complex challenges faced by its clients. The firm operates with a significant presence in Kenya, where 80% of its workforce is located, indicating a strategic approach to leveraging global talent. Salix Data has worked with a variety of clients, claiming to have supported over 2,500 organizations in optimizing their processes and reducing costs. Their service offerings include not only business process outsourcing but also robotic process automation, document scanning, and e-discovery, showcasing their multifaceted approach to business solutions.

10. Main Sail, LLC

• Website: mainsailgroup.com
• Ownership type: Private
• Headquarters: Chesterland, Ohio, United States (USA)
• Employee distribution: United States (USA) 100%
• Founded year: 2001
• Headcount: 51-200
• LinkedIn: main-sail-llc

Main Sail, LLC, founded in 2001 and based in Chesterland, Ohio, is a private IT consulting firm that provides a range of professional services. The company focuses on Business Process Management, Cybersecurity, and Enterprise Resource Planning, catering to both government and commercial clients. With a team of approximately 99 employees, Main Sail leverages its extensive industry experience to help organizations evaluate their business needs, develop strategies, and implement tailored solutions. Their Business Process Management services are particularly noteworthy, as they apply both methodology and technology to optimize processes, thereby enhancing operational efficiency. Main Sail is also ISO 9001:2015 certified, reflecting their commitment to quality management practices. Their involvement in the industry spans over two decades, showcasing their adaptability and expertise in navigating complex business environments.

11. RDI Corporation

• Website: rdicorp.com
• Ownership type: Family Owned
• Headquarters: Cincinnati, Ohio, United States (USA)
• Employee distribution: United States (USA) 88%, Mexico 12%
• Founded year: 1978
• Headcount: 1001-5000
• LinkedIn: rdi-marketing-services

RDI Corporation, based in Cincinnati, Ohio, has been a player in the consulting and IT solutions space since its inception in 1978. Initially starting as a research analytics firm, RDI has evolved to offer a comprehensive suite of services that includes IT consulting, managed IT services, and call center outsourcing. The company serves various sectors, notably healthcare and legal services, emphasizing operational efficiency and customer engagement. With a workforce of over 1,800 employees, RDI operates primarily in the United States, with a smaller presence in Mexico. Their commitment to enhancing customer experiences is evident in their approach to business process outsourcing, where they provide tailored solutions that meet the specific needs of their clients. RDI's focus on technology and support positions them as a valuable partner for organizations seeking to improve their operational capabilities.

12. BanyanTree

• Website: banyantree-africa.com
• Ownership type: Private
• Headquarters: Cincinnati, Ohio, United States (USA)
• Employee distribution: United States (USA) 50%, Nigeria 50%
• Founded year: 2010
• Headcount: 1-10
• LinkedIn: banyantree-africa

BanyanTree is a business process outsourcing and consulting firm based in Cincinnati, Ohio, with additional operations in Nigeria. Founded in 2010, the company has carved a niche in enhancing operational efficiency for clients across various industries, including financial services, manufacturing, and energy. BanyanTree offers a range of services such as procurement management, inventory solutions, and customer support, all aimed at streamlining processes and reducing costs for businesses. The firm prides itself on its local expertise combined with over 60 years of aggregated experience from Fortune 500 companies. Their approach is rooted in continuous improvement, leveraging methodologies like Six Sigma and Lean to optimize client operations. BanyanTree's mission is to assist clients in building sustainable and profitable businesses, positioning itself as a trusted partner in the BPO sector.

13. Stridely Solutions

• Website: stridelysolutions.com
• Ownership type: Private
• Headquarters: Mason, Ohio, United States (USA)
• Employee distribution: India 95%, Canada 5%
• Founded year: 2006
• Headcount: 501-1000
• LinkedIn: stridelysolutions

Stridely Solutions, founded in 2006 and based in Mason, Ohio, is an IT consulting firm that specializes in digital transformation and software development. The company provides a wide array of services, including enterprise applications, automation, and data analytics, aimed at helping businesses enhance their operational efficiencies. Stridely Solutions primarily serves enterprises in sectors such as manufacturing and energy, assisting them in modernizing their processes and adopting innovative technologies. With a significant portion of its workforce located in India, the company leverages global talent to deliver its services. Stridely Solutions also emphasizes business process outsourcing, which is integral to its offerings, allowing clients to streamline operations and reduce costs. Their commitment to client success is reflected in their extensive support and tailored solutions, making them a notable player in the IT consulting and BPO space.

14. Evoke Technologies

• Website: evoketechnologies.com
• Ownership type: Corporate
• Headquarters: Dayton, Ohio, United States (USA)
• Employee distribution: India 94%, United States (USA) 4%, Other 2%
• Latest funding: August 2005
• Founded year: 2003
• Headcount: 1001-5000
• LinkedIn: evoke-technologies

Evoke Technologies is a technology and consulting services firm based in Dayton, Ohio, established in 2003. With a workforce of over 1,300 employees, the company has carved out a niche in software development, digital transformation, and IT consulting. Evoke serves a wide array of industries, including manufacturing, healthcare, and finance, providing solutions that enhance operational efficiency and foster innovation. Their service offerings include custom software development, cloud enablement, and automation services, which are essential for businesses looking to improve their technological capabilities. The company has a significant presence in India, with 94% of its workforce located there, allowing it to leverage cost-effective resources while maintaining a small footprint in the United States. Evoke Technologies has not reported any recent funding, indicating a stable operational model since its inception. Their focus on delivering tailored solutions and their commitment to client satisfaction are key aspects of their business model.

15. Incept

• Website: inceptresults.com
• Ownership type: Corporate
• Headquarters: Canton, Ohio, United States (USA)
• Employee distribution: United States (USA) 97%, Malaysia 3%
• Latest funding: April 2025
• Founded year: 1993
• Headcount: 501-1000
• LinkedIn: incept

Incept, founded in 1993 and based in Canton, Ohio, is a customer experience solutions provider that specializes in outsourced services. The company focuses on inbound and outbound customer support, multi-channel marketing, and B2B lead generation. Incept aims to enhance customer engagement and improve service delivery by customizing strategies to meet the specific objectives of their clients. With a workforce primarily based in the United States, Incept has built a reputation for delivering effective communication and relationship-building services. They have worked with notable brands, demonstrating their capability in managing customer interactions across various channels, including voice, chat, social media, and email. Incept has received several awards for its workplace culture and customer service, further solidifying its position in the industry.

16. Senture, LLC

• Website: senture.com
• Ownership type: Corporate
• Headquarters: London, Ohio, United States (USA)
• Employee distribution: United States (USA) 99%
• Latest funding: $400.0M, December 2021
• Founded year: 2003
• Headcount: 1001-5000
• LinkedIn: senture-llc

Senture, LLC, based in London, Ohio, is a contact center and business process outsourcing (BPO) services company that specializes in delivering customer service solutions. Founded in 2003, Senture has grown significantly, employing over 4,000 individuals and managing more than 40 projects across various sectors, including healthcare and financial services. The company emphasizes enhancing customer satisfaction through its inbound contact center support, data management, and IT support services. Senture has been recognized multiple times as one of the fastest-growing private companies in the U.S., receiving accolades such as the Inc. 5000 award. In December 2021, Senture joined Teleperformance, a move that is expected to bolster its capabilities and expand its service offerings. With a strong commitment to building relationships with clients and a focus on delivering quality service, Senture continues to be a significant player in the BPO industry.

17. Clark Schaefer Hackett

• Website: cshco.com
• Ownership type: Family Owned
• Headquarters: Dayton, Ohio, United States (USA)
• Employee distribution: United States (USA) 87%, India 13%
• Founded year: 1938
• Headcount: 501-1000
• LinkedIn: clark-schaefer-hackett

Clark Schaefer Hackett is an established accounting and advisory firm based in Dayton, Ohio, with a history dating back to 1938. The firm employs around 622 professionals and operates across multiple locations, including offices in Ohio, Kentucky, Michigan, and Mumbai, India. They specialize in a variety of services such as tax, audit, and consulting solutions, catering to businesses in various sectors. Their approach emphasizes building long-term relationships with clients, ensuring that services are tailored to meet specific needs. In addition to traditional accounting services, Clark Schaefer Hackett offers outsourced solutions in areas like accounting, financial management, and human resources, allowing clients to leverage their expertise while focusing on core business activities. Their commitment to client success is evident in their strategic partnerships and the integration of innovative practices into their service delivery.

18. InfoVision21, Inc

• Website: infovision21.com
• Ownership type: Private
• Headquarters: Dublin, Ohio, United States (USA)
• Employee distribution: United States (USA) 100%
• Founded year: 1996
• Headcount: 51-200
• LinkedIn: infovision21-inc

InfoVision21, Inc., based in Dublin, Ohio, has been a player in the IT services sector since its founding in 1996. The company specializes in records management, IT services, and litigation support, catering primarily to businesses, law firms, and government agencies. Their service portfolio includes document conversion, data analytics, and ERP implementations, which are essential for organizations looking to streamline operations and ensure compliance with regulatory standards. InfoVision21 is ISO 9001:2008 and ISO 27001:2005 certified, reflecting their commitment to quality management and information security. The company has successfully completed various projects across different industries, showcasing their capability in handling complex IT initiatives. Their partnerships with major technology firms further enhance their service offerings, allowing them to provide comprehensive solutions tailored to client needs.

19. Ocean Blue Solutions Inc

• Website: oceanbluecorp.com
• Ownership type: Private
• Headquarters: Powell, Ohio, United States (USA)
• Employee distribution: United States (USA) 82%, India 18%
• Founded year: 2013
• Headcount: 11-50
• LinkedIn: ocean-blue-solutions-inc

Ocean Blue Solutions Inc, founded in 2013 and based in Powell, Ohio, is a technology consulting firm that specializes in providing tailored solutions to enhance operational efficiency for businesses. With a workforce of 28 employees, the company focuses on sectors such as manufacturing, retail, and government. Their service offerings include ERP solutions, data analytics, Salesforce services, cloud services, and outsourcing services. Ocean Blue Solutions aims to empower businesses by optimizing their technology infrastructure and improving customer engagement. The company also provides staffing solutions, ensuring that clients have access to the right talent for their specific needs. Their commitment to customer satisfaction is evident in their approach to building lasting partnerships and delivering personalized solutions.

20. United Alliances

• Website: ualliances.com
• Ownership type: Private
• Headquarters: Cleveland, Ohio, United States (USA)
• Employee distribution: United States (USA) 100%
• Founded year: 2017
• Headcount: 51-200
• LinkedIn: ualliances

United Alliances, founded in 2017 and based in Cleveland, Ohio, is a private outsourcing service provider that specializes in accounting and insurance solutions. The company offers a comprehensive suite of services, including bookkeeping, payroll processing, and tax compliance, aimed at helping businesses manage their financial operations efficiently. With a dedicated team of professionals, United Alliances emphasizes a client-centric approach, ensuring that their services are tailored to meet the unique needs of each client. They operate primarily in the United States, with additional service locations in the UK and Australia. The company prides itself on leveraging technology and industry expertise to deliver high-quality outsourcing solutions, allowing clients to focus on their core business activities while ensuring compliance with industry standards.

21. HumanIT Solutions

• Website: humanit.us
• Ownership type: Private
• Headquarters: Dayton, Ohio, United States (USA)
• Employee distribution: United States (USA) 91%, India 9%
• Founded year: 2016
• Headcount: 201-500
• LinkedIn: humanit-solution-llc

HumanIT Solutions, LLC, founded in 2016 and based in Dayton, Ohio, is a private technology services firm that specializes in IT solutions and consulting support for both government and commercial clients. The company offers a comprehensive suite of services, including business process management, system integration, software development, AI/ML solutions, and cybersecurity technologies. With a workforce of approximately 152 employees, HumanIT is recognized as a Service-Disabled Veteran-Owned Small Business (SDVOSB). Their approach emphasizes collaboration with clients to tailor solutions that meet unique operational needs. HumanIT has built a reputation for delivering effective IT services, particularly in the realm of business process management, where they help organizations streamline operations and enhance productivity. Their client base includes notable government entities, such as the US Air Force, which highlights their capability in handling complex IT challenges. Despite not having reported any funding, their growth and service offerings suggest a commitment to innovation and client success.

22. Pinnacle Alliances

• Website: pinnacleall.com
• Ownership type: Private
• Headquarters: Twinsburg, Ohio, United States (USA)
• Employee distribution: United States (USA) 81%, India 19%
• Founded year: 2017
• Headcount: 51-200
• LinkedIn: pinnacleall

Pinnacle Alliances, founded in 2017 and based in Twinsburg, Ohio, is a recruitment agency that specializes in talent management and consulting services. The company connects qualified candidates with job opportunities across various industries, including healthcare and IT. With a team that understands the demands of modern industry, Pinnacle Alliances has successfully placed over 1,500 candidates, with a notable 676 placements in 2022 alone. Their services extend beyond recruitment to include outsourcing solutions, where they assist businesses in scaling operations and managing customer support. Pinnacle Alliances also provides career advice and resources for job seekers, enhancing their role in the employment ecosystem. The company operates with a workforce distribution of 81% in the United States and 19% in India, reflecting a global approach to talent acquisition and outsourcing.

23. Revenue Group

• Website: revenuegroup.com
• Ownership type: Family Owned
• Headquarters: Cleveland, Ohio, United States (USA)
• Employee distribution: United States (USA) 96%, Malaysia 4%
• Founded year: 1982
• Headcount: 201-500
• LinkedIn: revenue-group-cleveland

Revenue Group, based in Cleveland, Ohio, is an accounts receivable management company that has been in operation since 1982. The firm specializes in business process outsourcing, providing a range of services such as third-party collections, medical billing, and customer service. They cater primarily to the healthcare and financial services sectors, focusing on enhancing revenue cycles and improving customer interactions. Revenue Group prides itself on its experienced staff, with many employees having long tenures, which contributes to their operational stability and expertise. The company emphasizes compliance with industry regulations, including HIPAA, ensuring that they handle sensitive information responsibly. Their approach combines advanced technology with a commitment to customer service, aiming to maximize returns for their clients while maintaining a positive image. Revenue Group's extensive experience and tailored solutions make them a notable player in the business process outsourcing industry.

Business Process Outsourcing Insights: Key Companies in Ohio

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