In Michigan, the business process outsourcing (BPO) industry has emerged as a critical driver of operational efficiency for many companies. This industry includes providers that specialize in various services like customer support, IT solutions, and data management. BPO companies are increasingly leveraging technology trends such as automation and artificial intelligence to enhance service delivery and reduce costs. As businesses continue to seek ways to streamline operations in a competitive market, the outsourcing sector is expected to grow, addressing evolving demands across multiple industries, including healthcare, finance, and technology.

The listed business process outsourcing companies in Michigan vary in size, capacity, and specialization. From major players like HTC Global Services with over 10,000 employees to smaller firms such as OpenBox Solutions with around 50, these companies offer a range of services. Founded primarily in the 2000s, they focus on IT solutions, customer service, and consulting, reflecting the state’s technological advancement and market adaptability. Their headquarters are spread across the state, particularly in urban hubs including Troy, Detroit, and Ann Arbor, aiding local economic development.

Continue reading to discover the top business process outsourcing companies in Michigan.

Top 23 Business Process Outsourcing Companies in Michigan

1. Suneratech

• Website: suneratech.com
• Ownership type: Private
• Headquarters: Troy, Michigan, United States (USA)
• Employee distribution: India 82%, United States (USA) 17%
• Founded year: 2004
• Headcount: 1001-5000
• LinkedIn: sunera-technologies

Suneratech, founded in 2004 and based in Troy, Michigan, is a private company that operates in the business process outsourcing and digital transformation sectors. With a workforce of over 1,000 employees, the company leverages cutting-edge technologies such as artificial intelligence, automation, and cloud engineering to enhance operational efficiency for its clients. Suneratech serves a variety of industries, including healthcare and finance, by providing customized solutions that aim to improve customer experience and streamline business processes. The company has established a strong presence in India, where a significant portion of its workforce is located, allowing it to tap into the region's expertise in outsourcing. Suneratech's commitment to innovation and operational excellence positions it as a relevant player in the BPO industry.

2. OpenBox Solutions, Inc.

• Website: openboxsolutions.com
• Ownership type: Private
• Headquarters: Ann Arbor, Michigan, United States (USA)
• Employee distribution: United States (USA) 67%, India 33%
• Founded year: 2001
• Headcount: 11-50
• LinkedIn: openbox-solutions-inc

OpenBox Solutions, Inc. is a consulting and IT services firm based in Ann Arbor, Michigan, founded in 2001. With a workforce of approximately 39 employees, the company specializes in application development, global support services, and enterprise solutions. OpenBox Solutions serves a variety of industries, including automotive, healthcare, and finance, helping organizations improve operational efficiency and meet customer demands through tailored technology and consulting services. The company also offers business process outsourcing solutions, which include application outsourcing and maintenance support, indicating its role in streamlining business operations for its clients. OpenBox Solutions has a significant presence in the United States and India, reflecting its global approach to service delivery. Their focus on staff augmentation and flexible staffing solutions further highlights their commitment to providing technical expertise on demand, making them a valuable partner for businesses looking to enhance their operational capabilities.

3. Winflow

• Website: winflow.it
• Ownership type: Private
• Headquarters: Milan, Michigan, United States (USA)
• Employee distribution: Italy 100%
• Founded year: 1989
• Headcount: 201-500
• LinkedIn: winflow

Winflow, founded in 1989 and based in Milan, Michigan, is a private business process outsourcing (BPO) service provider. The company specializes in managing workflows and processes for businesses, offering customized solutions in customer service, credit management, and accounting. With a workforce of approximately 239 employees, Winflow operates from multiple locations in Italy, including Milan, Rome, Turin, and Catania. Over its 30-plus years in the industry, Winflow has developed a strong expertise in various sectors, particularly in finance and insurance, where it provides essential services such as contact center operations and back-office support. The company emphasizes the importance of technology and skilled personnel in delivering high-quality BPO services, ensuring that clients can optimize costs and improve operational efficiency. Winflow's partnership with the De Pasquale Group enhances its capabilities, allowing for a more integrated approach to outsourcing solutions.

4. Computech Corporation

• Website: computechcorp.com
• Ownership type: Corporate
• Headquarters: Detroit, Michigan, United States (USA)
• Employee distribution: United States (USA) 59%, India 35%, Mexico 5%, Other 1%
• Latest funding: $56.0M, January 2015
• Founded year: 1996
• Headcount: 1001-5000
• LinkedIn: computech-corporation

Computech Corporation, founded in 1996 and based in Detroit, Michigan, is an IT consulting and staffing agency that specializes in a range of services including business intelligence, custom application development, and cybersecurity risk assessments. With a workforce of over 2000 employees and a global presence that includes offices in the United States, Canada, and India, Computech serves clients across multiple sectors such as healthcare, financial services, and manufacturing. The company is particularly noted for its business process outsourcing services, which aim to improve operational efficiency and reduce costs for its clients. Computech has also established partnerships with major technology providers like SAP and Oracle, enhancing its service delivery capabilities. Their commitment to quality is reflected in their certifications, including ISO 27001 and CMMI Maturity Level 5, ensuring that they adhere to high standards in their operations. In 2015, Computech secured $56 million in funding, which has likely contributed to its growth and service expansion.

5. Digital Technology Solutions LLC

• Website: dts-it.com
• Ownership type: Private
• Headquarters: Farmington, Michigan, United States (USA)
• Employee distribution: India 53%, United States (USA) 47%
• Founded year: 2002
• Headcount: 51-200
• LinkedIn: digital-technology-solutions

Digital Technology Solutions LLC (DTS) is a technology services provider based in Farmington, Michigan, established in 2002. The company specializes in IT solutions for Fortune 500 companies, offering a range of services that include application development, data services, project management, and notably, business process outsourcing (BPO). DTS operates primarily in sectors such as automotive, healthcare, banking, and government, focusing on enhancing business processes and reducing operational costs. The company has a significant presence in India, where a majority of its workforce is located, allowing it to provide cost-effective solutions to its clients. DTS has received various accolades, including being ranked as the top vendor in a supplier scorecard report and winning the IT Supplier of the Year Award in 2012. The firm is also certified as a Minority Business Enterprise and has participated in the 8(a) Program by the US Small Business Administration, further solidifying its credibility in the industry.

6. Galaxy Software Solutions, Inc.

• Website: galaxy-soft.com
• Ownership type: Private
• Headquarters: Canton, Michigan, United States (USA)
• Founded year: 2004
• Headcount: 51-200
• LinkedIn: galaxysoftware

Galaxy Software Solutions, Inc., founded in 2004 and based in Canton, Michigan, is a private IT consulting firm specializing in software development, project consulting, and cloud computing services. With a workforce of approximately 32 employees, the company caters to various sectors, including banking, telecommunications, and healthcare. Their mission is to assist clients with business-critical needs by providing strategic technology and staffing solutions that are both cost-effective and timely. Notably, Galaxy Software Solutions also offers business process outsourcing (BPO) services, which are designed to enhance operational efficiency and reduce administrative overhead for their clients. Their BPO model emphasizes high-quality deliveries and significant cost savings, making them a relevant player in the outsourcing industry. The company also operates a facility in India, allowing them to tap into a broader talent pool and provide scalable solutions to their clients.

7. Data Consulting Group

• Website: dcgroupinc.com
• Ownership type: Private
• Headquarters: Detroit, Michigan, United States (USA)
• Employee distribution: United States (USA) 86%, Poland 14%
• Founded year: 1990
• Headcount: 51-200
• LinkedIn: data-consulting-group

Data Consulting Group (DCG) is a privately held consulting firm based in Detroit, Michigan, founded in 1990. With a workforce of approximately 58 employees, DCG specializes in management consulting, staff augmentation, and business process outsourcing. The firm serves clients across multiple sectors, including healthcare, financial services, and manufacturing, focusing on enhancing operational efficiency and implementing effective technology solutions. DCG employs a collaborative approach, working closely with clients to ensure high satisfaction and successful project outcomes. Their expertise in Lean and Six Sigma methodologies further supports their ability to deliver impactful results. DCG has a notable presence in both the private and public sectors, demonstrating their versatility and commitment to addressing complex business challenges.

8. Kenico Solutions & Services PVT Ltd

• Website: kenicoglobal.com
• Ownership type: Private
• Headquarters: Plymouth, Michigan, United States (USA)
• Employee distribution: India 100%
• Founded year: 2018
• Headcount: 11-50
• LinkedIn: kenico-solutions-services

Kenico Solutions & Services PVT Ltd, operating under the brand Kenico Global, is a business process outsourcing provider based in Plymouth, Michigan. Founded in 2018, the company has carved a niche in the BPO sector by offering a range of services that include inbound and outbound call center operations, customer care, and transport services. Kenico serves various industries, notably banking, healthcare, logistics, and telecom, helping businesses enhance their customer interactions and streamline service delivery. The company employs a team of skilled professionals based in India, ensuring that clients receive dedicated support around the clock. Kenico's commitment to operational transparency and customer satisfaction is evident in their service offerings, which are designed to meet the specific needs of their clients. With a focus on technology and efficiency, Kenico aims to be a seamless extension of its clients' brands, representing their values and voice effectively.

9. AS Technology Corporation

• Website: astechnologycorp.com
• Ownership type: Private
• Headquarters: Bloomfield Hills, Michigan, United States (USA)
• Employee distribution: India 79%, United States (USA) 21%
• Founded year: 2019
• Headcount: 11-50
• LinkedIn: astechnologycorporation

AS Technology Corporation, founded in 2019 and based in Bloomfield Hills, Michigan, is a private business consulting firm with a workforce of 24 employees. The company specializes in staffing, software development, and IT services, providing a comprehensive suite of solutions that includes business process outsourcing, cybersecurity, data analytics, managed services, and staff augmentation. AS Technology Corporation aims to enhance operational efficiency and decision-making capabilities for its clients, which span various industries such as healthcare, finance, and logistics. With a significant portion of its workforce located in India, the company leverages global talent to deliver its services effectively. Their commitment to scalable, affordable, reliable, and flexible solutions positions them as a relevant player in the BPO sector.

10. Broadgate Inc

• Website: broadgateinc.com
• Ownership type: Private
• Headquarters: Troy, Michigan, United States (USA)
• Founded year: 2006
• Headcount: 51-200
• LinkedIn: broadgate-inc

Broadgate Inc, founded in 2006 and based in Troy, Michigan, is an IT consulting and business process management firm. With a workforce of approximately 51-200 employees, the company provides a variety of services including software development, data analytics, and cloud solutions. Broadgate caters to businesses in sectors such as Banking, Financial Services, Insurance, and E-Commerce, helping them enhance operational efficiency and customer engagement through innovative technology solutions. Their business process services are designed to streamline operations for clients, allowing them to focus on core activities while outsourcing non-core functions. Broadgate has established a solid track record in delivering projects on time and within budget, which is critical in the competitive outsourcing market. They also maintain a presence in India, indicating a commitment to international service delivery.

11. HTC Global Services

• Website: htcinc.com
• Ownership type: Private
• Headquarters: Troy, Michigan, United States (USA)
• Employee distribution: India 83%, United States (USA) 14%, Other 3%
• Latest funding: Other (Grant), $1.2M, December 2024
• Founded year: 1990
• Headcount: 10001+
• LinkedIn: htc-global-services

HTC Global Services, founded in 1990 and based in Troy, Michigan, is an IT consulting and service provider that specializes in digital transformation and technology solutions. The company serves a wide array of industries, including automotive, healthcare, and finance, providing services that range from cloud solutions and application development to quality assurance. HTC Global Services has a notable presence in the business process outsourcing sector, offering services such as service desk support, finance and accounting, and contact center services. With a workforce of over 9,000 employees, primarily located in India, the company is well-equipped to manage large-scale outsourcing projects. Recently, HTC Global Services received a grant of $1,200,000 in December 2024, which may enhance its capabilities and service offerings in the future.

12. AHS IT Services

• Website: ahsits.com
• Ownership type: Private
• Headquarters: Novi, Michigan, United States (USA)
• Employee distribution: India 74%, United States (USA) 13%, Canada 13%
• Founded year: 2009
• Headcount: 11-50
• LinkedIn: ahs-it-services

AHS IT Services, founded in 2009 and based in Novi, Michigan, is an IT consulting and business process outsourcing company. The firm specializes in Salesforce solutions, offering consulting, managed services, and staffing to enhance operational efficiency for businesses. AHS IT Services serves clients across various sectors, including healthcare and finance, providing customized solutions to optimize their processes. The company employs a significant number of professionals in India, with a smaller presence in the United States and Canada. Their BPO services include customer support, data entry, and back-office operations, demonstrating their capability to handle essential business functions. AHS IT Services is committed to fostering long-term partnerships with clients, ensuring that their services drive real business impact and satisfaction.

13. Megan Soft Inc

• Website: megansoft.com
• Ownership type: Private
• Headquarters: Livonia, Michigan, United States (USA)
• Employee distribution: United States (USA) 86%, India 14%
• Founded year: 2005
• Headcount: 201-500
• LinkedIn: megan-soft-inc

Megan Soft Inc, established in 2005 and based in Livonia, Michigan, is an IT consulting firm that provides a range of business solutions. The company focuses on recruitment process outsourcing and workforce solutions, catering primarily to businesses looking to enhance their IT capabilities and streamline operations. With a workforce of approximately 201-500 employees, Megan Soft operates mainly in the United States, with a smaller percentage of its team based in India. This geographical distribution allows them to leverage both local and offshore talent, which is crucial for meeting the diverse needs of their clients. The firm prides itself on delivering high-quality, innovative solutions that help organizations navigate their IT challenges. They are recognized as certified business partners with major technology companies like IBM and Microsoft, which underscores their commitment to quality and expertise in the IT consulting sector.

14. Imetris Corporation

• Website: imetris.com
• Ownership type: Private
• Headquarters: Saline, Michigan, United States (USA)
• Employee distribution: United States (USA) 100%
• Founded year: 1997
• Headcount: 51-200
• LinkedIn: imetris

Imetris Corporation, founded in 1997 and based in Saline, Michigan, is a private IT consulting firm that specializes in a range of services including talent solutions, digital transformation, and big data analytics. The company serves various sectors such as healthcare, finance, automotive, insurance, and telecommunications. Imetris has built a reputation for delivering staff augmentation, total workforce management programs, and outsourced solutions. Their BPO services focus on cost reduction and efficiency improvements through a blend of people, processes, and technology. With over two decades of experience, Imetris has successfully managed critical technology initiatives for clients across North America, Europe, and Asia, demonstrating their capability in the industry.

15. HCL Global Systems Inc

• Website: hclglobal.com
• Ownership type: Private
• Headquarters: Farmington Hills, Michigan, United States (USA)
• Employee distribution: United States (USA) 75%, India 23%, Other 2%
• Founded year: 2005
• Headcount: 1001-5000
• LinkedIn: hcl-global-systems-inc

HCL Global Systems Inc, founded in 2005 and based in Farmington Hills, Michigan, is an IT consulting and solutions provider. The company specializes in application development, maintenance, and support services, catering to a wide array of industries such as healthcare, banking, manufacturing, and telecommunications. With a workforce of approximately 617 employees, HCL Global operates through a global delivery model, utilizing both onsite and offshore resources to meet client demands. Their service offerings include IT consulting, quality testing, staffing, and technology training, which are designed to enhance operational efficiency for their clients. HCL Global Systems has built a reputation for delivering mission-critical solutions, particularly in the healthcare sector, where they have developed significant expertise. Their commitment to organic growth and client-focused solutions positions them as a relevant player in the IT consulting and outsourcing space.

16. Netlink Software Group America Inc

• Website: netlink.com
• Ownership type: Private Equity
• Headquarters: Madison Heights, Michigan, United States (USA)
• Employee distribution: India 98%, Other 2%
• Latest funding: May 2016
• Founded year: 1998
• Headcount: 1001-5000
• LinkedIn: netlinksolutions

Netlink Software Group America Inc, founded in 1998 and based in Madison Heights, Michigan, is a technology consulting firm that specializes in a broad spectrum of services. These include digital transformation, application development, and artificial intelligence solutions. The company serves a variety of industries, helping businesses enhance their operations and leverage technology for growth. With a significant workforce primarily located in India, Netlink focuses on innovation and customer-centric solutions. Their service offerings include not only application development and cloud infrastructure but also specific outsourcing services aimed at optimizing business processes. This positions them as a relevant player in the technology consulting and outsourcing sectors, as they strive to deliver efficiency and meaningful outcomes for their clients.

17. Call2Net S.p.A.

• Website: call2net.it
• Ownership type: Private
• Headquarters: Milan, Michigan, United States (USA)
• Employee distribution: Italy 100%
• Founded year: 2006
• Headcount: 1001-5000
• LinkedIn: call2net

Call2Net S.p.A., founded in 2006 and based in Milan, Michigan, is a consulting firm that specializes in innovative customer interaction solutions. With a workforce of around 303 employees, the company has carved out a niche in providing comprehensive services that include customer care, back office support, and digital transformation solutions. Over the years, Call2Net has focused on enhancing customer experiences by leveraging advanced technology and consulting expertise. Their approach integrates both human interactions and technological solutions, allowing them to optimize customer service processes across various industries. The firm has established itself as a significant player in the customer service outsourcing market, particularly in Italy, where it operates exclusively. Call2Net's commitment to improving customer interaction processes positions it as a valuable partner for businesses looking to enhance their customer engagement strategies.

18. Synergycom

• Website: synergycom.com
• Ownership type: Private
• Headquarters: Bingham Farms, Michigan, United States (USA)
• Employee distribution: India 69%, United States (USA) 29%, Australia 2%
• Founded year: 1995
• Headcount: 201-500
• LinkedIn: synergy-computer-solutions

Synergycom, founded in 1995 and based in Bingham Farms, Michigan, is a private IT consulting and engineering services firm. With a workforce of approximately 125 employees, the company has established itself as a provider of consulting, outsourcing, cloud services, and staffing solutions. Synergycom serves a variety of industries, including healthcare, pharmaceuticals, and financial services, focusing on modernizing IT infrastructures and enhancing operational efficiency. Their outsourcing services are designed to minimize downtime and ensure smooth business operations, which is crucial for their clients. The company has a significant presence in India, where 69% of its employees are located, allowing for cost-effective service delivery. Synergycom's commitment to innovation and client satisfaction is evident in their extensive experience and the range of services they offer, including project management, data analytics, and application development.

19. Tek Pyramids Inc

• Website: tekpyramids.com
• Ownership type: Private
• Headquarters: Southfield, Michigan, United States (USA)
• Employee distribution: United States (USA) 87%, India 13%
• Founded year: 2012
• Headcount: 11-50
• LinkedIn: tek-pyramids-inc

Tek Pyramids Inc, founded in 2012 and based in Southfield, Michigan, is a consulting and staffing agency that specializes in IT solutions. With a workforce of approximately 45 employees, the company provides a range of services including IT staffing, consulting, and software development. They cater to various sectors such as banking, retail, and healthcare, focusing on enhancing operational efficiency and solving complex IT challenges. Tek Pyramids also engages in Recruitment Process Outsourcing and Infrastructure Outsourcing, which are integral to business process outsourcing. Their approach combines industry expertise with modern technology to deliver effective solutions that meet the evolving needs of their clients. The company operates primarily in the United States, with a small percentage of its workforce based in India, reflecting a blend of local and offshore capabilities.

20. Mejenta Systems, Inc.

• Website: mejenta.com
• Ownership type: Private
• Headquarters: Southfield, Michigan, United States (USA)
• Employee distribution: United States (USA) 100%
• Founded year: 2003
• Headcount: 11-50
• LinkedIn: mejenta-systems-inc

Mejenta Systems, Inc., founded in 2003 and based in Southfield, Michigan, is an IT consulting firm that specializes in customized technology solutions and professional services. With a workforce of around 31 employees, Mejenta focuses on aligning business needs with IT capabilities. The company provides a variety of services, including consulting, software development, and training, catering to both government and non-profit organizations. Mejenta's mission is to enhance operational efficiency and technology infrastructure for its clients. They emphasize a strong commitment to corporate social responsibility, aiming to promote community growth and environmental sustainability. Mejenta also offers business process outsourcing services, which help organizations improve their operational flexibility and efficiency. Their approach includes a thorough analysis of existing business processes and the implementation of tailored solutions to drive performance improvements.

21. Ramsoft Systems Inc

• Website: ramsoft.net
• Ownership type: Private
• Headquarters: Southfield, Michigan, United States (USA)
• Employee distribution: India 70%, United States (USA) 25%, Canada 5%
• Founded year: 1992
• Headcount: 51-200
• LinkedIn: ramsoft-systems-inc

Ramsoft Systems Inc. is a private staffing and consulting firm based in Southfield, Michigan, founded in 1992. With a workforce of approximately 76 employees, the company specializes in staff augmentation, consulting, and project management solutions. They cater to a variety of industries, including automotive, aerospace, healthcare, and more. Ramsoft Systems Inc. has developed a reputation for providing efficient staffing solutions and has a strong focus on business process outsourcing (BPO). Their BPO services aim to optimize productivity and reduce costs for clients, showcasing their commitment to enhancing operational efficiency. The company operates with a significant portion of its workforce in India, which allows them to leverage global talent and deliver services around the clock. Ramsoft Systems Inc. has established itself as a reliable partner for businesses seeking to streamline their processes and improve their workforce management.

22. Infomatics, Inc

• Website: infomatinc.com
• Ownership type: Private
• Headquarters: Farmington Hills, Michigan, United States (USA)
• Employee distribution: United States (USA) 61%, India 33%, Russia 3%, Other 3%
• Founded year: 1998
• Headcount: 201-500
• LinkedIn: infomatics-inc

Infomatics, Inc., founded in 1998 and based in Farmington Hills, Michigan, is an IT consulting firm that specializes in technology solutions and staff augmentation services. The company has carved out a niche in providing expertise in ERP, CRM, Business Intelligence, and Data Analytics. Infomatics serves a wide range of clients, including Fortune 500 companies, and emphasizes the importance of long-term partnerships and high-quality service delivery. With a workforce that includes a significant presence in India, the company leverages global resources to meet client needs efficiently. Infomatics has been recognized for its growth, appearing on the Inc. 5000 list multiple times, which highlights its performance in the competitive IT consulting space. The firm is also a certified Minority Business Enterprise, reflecting its commitment to diversity and inclusion in the industry.

23. Apparatus Solutions, Inc.

• Website: apparatussolutionsinc.com
• Ownership type: Corporate
• Headquarters: Detroit, Michigan, United States (USA)
• Latest funding: May 2022
• Founded year: 2010
• Headcount: 11-50
• LinkedIn: apparatus-solutions-inc-

Apparatus Solutions, Inc., based in Detroit, Michigan, is a consulting firm that specializes in integrated business support services. Founded in 2010, the company focuses on providing solutions in finance, accounting, human resources, and technology. They cater primarily to private equity firms and not-for-profit organizations, helping these clients streamline their operations and improve efficiency through innovative approaches. Apparatus Solutions has been recognized for its contributions to the industry, including being named in the IAOP Global Outsourcing 100 list, which highlights its commitment to quality and service excellence. The firm operates with a relatively small team, which allows for personalized service and a tailored approach to client needs. Their emphasis on back-office transformation and process automation positions them well within the business process outsourcing sector, making them a relevant player in this field.

Business Process Outsourcing Insights: Key Companies in Michigan

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