Business process outsourcing (BPO) companies in Minnesota play an integral role in helping organizations enhance efficiency and streamline operations. These firms provide a multitude of services, including customer support, data management, IT consulting, and even HR solutions. The industry is experiencing a shift towards automation and AI technologies, addressing the growing demand for cost-effective solutions and innovative service delivery. Minnesota’s BPO sector benefits from a highly skilled workforce, making it an attractive location for businesses looking for reliable outsourcing partners. As companies increasingly prioritize their core functions, the reliance on BPO services is set to grow further.


The landscape of Minnesota's BPO sector features a mix of company sizes ranging from small consultancies to large corporations. Many of these firms, including Northern Lights Technology Development and Driasi, were founded between 1982 and 2017 and are headquartered in major cities like Minneapolis and Bloomington. Their specializations span customer service, IT solutions, and data management. With a focus on client satisfaction and operational agility, these companies aim to meet the dynamic needs of various industries, establishing a robust outsourcing framework in the region.


Explore this comprehensive overview of the top BPO companies in Minnesota.


Top 22 Business Process Outsourcing Companies in Minnesota


1. Northern Lights Technology Development

  • Website: nltd.com
  • Ownership type: Private
  • Headquarters: Minneapolis, Minnesota, United States (USA)
  • Employee distribution: India 60%, Philippines 33%, China 5%, Other 2%
  • Founded year: 2007
  • Headcount: 501-1000
  • LinkedIn: northern-lights-technology-development

Northern Lights Technology Development, founded in 2007 and based in Minneapolis, Minnesota, is a consulting firm that specializes in IT and business process outsourcing services. The company has grown from a small team to a workforce of approximately 800 employees, with a significant presence in countries like India, the Philippines, and China. Their service offerings include application and web development, robotic process automation, quality assurance, and business process support such as chat and email services, eCommerce, and sales support. Northern Lights aims to help businesses improve their operational efficiency and productivity through tailored solutions. The firm operates as a wholly owned subsidiary of Taylor Corporation, which enhances its credibility and resources in the industry. Their commitment to using dedicated employees rather than contractors reflects a focus on quality and accountability, essential elements in the outsourcing sector.


2. driasi

  • Website: driasi.com
  • Ownership type: Private
  • Headquarters: Chanhassen, Minnesota, United States (USA)
  • Employee distribution: United States (USA) 54%, Canada 46%
  • Founded year: 1982
  • Headcount: 51-200
  • LinkedIn: driasi

Driasi, based in Chanhassen, Minnesota, is a business process outsourcing company founded in 1982. With a workforce of approximately 127 employees, the company has carved out a niche in providing customer service, data management, and fulfillment services. Driasi primarily serves clients in the insurance and financial services sectors, helping them improve customer retention and streamline their operations. Over the years, Driasi has developed a reputation for excellence, leveraging over 30 years of industry experience. Their service portfolio includes contact center solutions, notification services, data processing, and billing and payment processing. Driasi has worked with more than 630 organizations, showcasing their ability to adapt and meet the needs of various clients. The company operates with a strong commitment to quality and efficiency, which is reflected in their high customer satisfaction ratings. Driasi has not reported any funding, indicating a self-sustained growth model.


3. Outsource Consultants, LLC


Outsource Consultants, LLC, founded in 2013 and based in St. Louis Park, Minnesota, is a consulting firm dedicated to enhancing customer experience (CX) and facilitating call center outsourcing. With a team of approximately 40 employees, the company focuses on helping businesses across various sectors, including retail, healthcare, and financial services, to find the right call center partners. Their services include CX strategy development, call center search and selection, and consulting on labor shortage solutions. They have invested significant time in vetting call center vendors globally, ensuring that their clients can choose from a list of top-performing BPO providers. This commitment to quality and efficiency in the outsourcing process has allowed them to assist numerous brands in improving their customer service while reducing costs. Their approach combines strategic outsourcing with advanced technology solutions, aiming to optimize client operations and enhance customer satisfaction.


4. Stream Global Services

  • Website: stream.com
  • Ownership type: Corporate
  • Headquarters: Eagan, Minnesota, United States (USA)
  • Employee distribution: United States (USA) 29%, Philippines 20%, Canada 9%, Other 42%
  • Latest funding: $820.0M, March 2014
  • Founded year: 1993
  • Headcount: 10001+
  • LinkedIn: stream-global-services

Stream Global Services, currently operating under the name Concentrix, was founded in 1993 and is headquartered in Eagan, Minnesota. The company has grown to employ over 10,000 individuals, with a significant portion of its workforce located in the Philippines, Canada, and other countries. Concentrix focuses on enhancing business performance through technology and services, offering solutions that include business transformation, data analytics, and customer service support. Their approach is centered on providing integrated solutions that leverage technology to address the specific needs of their clients. Concentrix has also made notable strides in the industry, recently debuting on the Fortune 500 list, which underscores its relevance and impact in the BPO sector.


5. Customer Elation

  • Website: customerelation.com
  • Ownership type: Private
  • Headquarters: Bloomington, Minnesota, United States (USA)
  • Employee distribution: United States (USA) 95%, Ukraine 5%
  • Founded year: 1993
  • Headcount: 501-1000
  • LinkedIn: customer-elation

Customer Elation, based in Bloomington, Minnesota, has been providing call center services since 1993. The company specializes in customer service outsourcing and inbound call management, catering primarily to businesses and healthcare organizations. Their services include inbound call center operations, healthcare call center solutions, and telephone answering services. Customer Elation prides itself on delivering a high-touch approach, ensuring that customer interactions not only meet but exceed expectations. They leverage advanced technology to support their operations, which is crucial for maintaining quality and efficiency in customer service. With a workforce primarily based in the United States, they emphasize the benefits of US-based call centers over foreign alternatives, particularly in terms of service quality and customer satisfaction. Their commitment to HIPAA compliance further highlights their focus on the healthcare sector, where they handle sensitive patient information with care. Customer Elation's tailored solutions and dedication to customer care position them as a significant player in the business process outsourcing industry.


6. Montage Marketing Services


Montage Marketing Services, based in Saint Paul, Minnesota, has been a player in the outsourced service industry since its inception in 1972. Initially starting as a marketing shop, the company quickly evolved to meet the growing needs of its clients, adding customer service and fulfillment capabilities. Today, Montage operates two call centers and a fulfillment center, providing a range of services including inbound and outbound customer contact, custom fulfillment, and program administration. Their clientele includes notable Fortune 100 companies, showcasing their ability to manage complex and high-stakes projects. Montage's expertise extends to handling product recalls and warranty programs, particularly in the medical device sector, where they support clients with product inquiries and complaint resolution. Their commitment to community service and charitable initiatives further highlights their role as a responsible business in the outsourcing landscape.


7. TechDigital

  • Website: techdigitalcorp.com
  • Ownership type: Private
  • Headquarters: Burnsville, Minnesota, United States (USA)
  • Employee distribution: United States (USA) 70%, India 28%, Other 1%
  • Founded year: 2008
  • Headcount: 201-500
  • LinkedIn: techdigital-corporation

TechDigital Group, based in Burnsville, Minnesota, is a staffing agency founded in 2008. The company specializes in providing workforce solutions across multiple sectors, including healthcare, finance, and technology. TechDigital offers a variety of services, such as contingent workforce management, permanent hiring, recruitment process outsourcing (RPO), and business process outsourcing (BPO). Their BPO services are designed to help businesses streamline operations by offering low-cost models for voice and data back office services. With a workforce distribution that includes a significant presence in India, TechDigital is positioned to meet the staffing needs of clients in the USA and beyond. The company emphasizes diversity and inclusion in its hiring practices, aiming to align with clients' goals in these areas.


8. The Connection Contact Center

  • Website: theconnectioncc.com
  • Ownership type: Private
  • Headquarters: Bloomington, Minnesota, United States (USA)
  • Employee distribution: United States (USA) 100%
  • Founded year: 1981
  • Headcount: 1001-5000
  • LinkedIn: the-connection

The Connection Contact Center, based in Bloomington, Minnesota, is a private company that has been operational since 1981. It specializes in call center services and consulting, providing a range of solutions tailored to meet the needs of businesses across multiple sectors. Their offerings include call center outsourcing, virtual receptionist services, and training programs designed to enhance customer service and operational efficiency. The company prides itself on its U.S.-based workforce, ensuring that clients receive support from experienced agents who understand the nuances of American customer service. The Connection has developed a reputation for integrating technology with human expertise, allowing them to deliver effective omni-channel support that includes voice, email, and chat services. Their commitment to quality assurance and continuous improvement is evident in their training and consulting services, which aim to elevate the performance of their clients' operations. With a workforce of over 400 employees, The Connection is well-positioned to serve a variety of industries, including healthcare, financial services, and retail.


9. Visual Consultants Inc

  • Website: visual-consultants.com
  • Ownership type: Private
  • Headquarters: Minneapolis, Minnesota, United States (USA)
  • Employee distribution: United States (USA) 81%, India 19%
  • Founded year: 2003
  • Headcount: 51-200
  • LinkedIn: visual-consultants-inc

Visual Consultants Inc. (VCI), founded in 2003 and based in Minneapolis, Minnesota, is a global IT solutions provider. The company specializes in software development, IT consulting, and recruiting services, catering primarily to Fortune 1000 clients across various industries such as automotive, healthcare, financial services, and retail. VCI operates with a hybrid model that includes onsite, offsite, and offshore services, allowing them to deliver tailored solutions that enhance operational efficiency and reduce costs. Their offerings include business process management, document management, and enterprise portals, which are essential for organizations looking to streamline operations. With a workforce distribution of 81% in the USA and 19% in India, VCI leverages global talent to meet client needs effectively. The company has built a reputation for providing innovative and cost-effective IT solutions, focusing on adding value to their clients' businesses.


10. Global Intellectuals LLC

  • Website: globalintellectuals.com
  • Ownership type: Private
  • Headquarters: Bloomington, Minnesota, United States (USA)
  • Employee distribution: United States (USA) 69%, India 31%
  • Founded year: 2004
  • Headcount: 11-50
  • LinkedIn: global-intellectuals-llc

Global Intellectuals LLC, founded in 2004 and based in Bloomington, Minnesota, is a consulting firm that specializes in management consulting and technology services. With a team of 16 employees, the company focuses on providing solutions in IT consulting, enterprise resource planning, and business process optimization specifically tailored for medium-sized businesses. Their mission is to help clients improve performance and mitigate risks through a combination of expertise and innovative strategies. Global Intellectuals has participated in numerous projects, showcasing their ability to deliver results across various sectors. The company operates with a significant employee distribution, with 69% of its workforce based in the United States and 31% in India, allowing for a blend of local and offshore capabilities. Their service offerings include business process services, IT infrastructure services, and project management, making them a relevant player in the business process outsourcing industry.


11. A.W. Companies, Inc. - Predictive Index

  • Website: awcompaniesinc.com
  • Ownership type: Private
  • Headquarters: Edina, Minnesota, United States (USA)
  • Employee distribution: United States (USA) 100%
  • Founded year: 2017
  • Headcount: 51-200
  • LinkedIn: awcompaniesinc

A.W. Companies, Inc. - Predictive Index, founded in 2017 and based in Edina, Minnesota, is a staffing agency that specializes in connecting businesses with qualified candidates across various sectors, including human resources, accounting, and customer service. The company offers a range of services such as temporary staffing, direct hire, and business process outsourcing. Their BPO services focus on contact center outsourcing, where they leverage technology and a consultative approach to enhance customer experience. A.W. Companies prides itself on its ability to understand client needs and provide tailored solutions, ensuring that businesses can meet their operational goals effectively. With a team of experienced professionals, they emphasize continuous improvement and employee engagement, which are vital for maintaining high service standards in the outsourcing industry.


12. Ltcg

  • Website: ltcg.com
  • Ownership type: Corporate
  • Headquarters: Eden Prairie, Minnesota, United States (USA)
  • Employee distribution: United States (USA) 99%
  • Latest funding: February 2022
  • Founded year: 1996
  • Headcount: 1001-5000
  • LinkedIn: long-term-care-group

Ltcg, now known as illumifin, is an insurance technology company based in Eden Prairie, Minnesota. Founded in 1996, the company has established itself as a third-party administrator that provides technology-driven services to the insurance industry. illumifin focuses on improving operational efficiency for insurance carriers through a range of services, including business process outsourcing, actuarial consulting, and wellness programs. Their client base primarily consists of businesses in the life, health, and annuity insurance sectors. With a workforce of over 600 employees, illumifin is dedicated to delivering innovative solutions that enhance customer service and streamline processes. The company has a significant presence in the North American insurance market, and its recent acquisition of LTCG has further solidified its position in the industry.


13. CLA (CliftonLarsonAllen)

  • Website: claconnect.com
  • Ownership type: Private
  • Headquarters: Minneapolis, Minnesota, United States (USA)
  • Employee distribution: United States (USA) 100%
  • Founded year: 2012
  • Headcount: 5001-10000
  • LinkedIn: cliftonlarsonallen

CliftonLarsonAllen LLP (CLA) is a professional services firm based in Minneapolis, Minnesota, specializing in accounting, consulting, tax, and wealth advisory services. Founded in 2012, CLA has grown to employ over 9,000 professionals across more than 130 locations in the United States. The firm serves a wide array of clients, including private businesses and nonprofit organizations, providing tailored solutions aimed at improving financial management and compliance. CLA's service offerings extend into consulting and outsourcing, where they assist clients in transforming their accounting functions, managing risks, and enhancing operational processes. Their commitment to leveraging technology and data-driven insights is evident in their approach to client services, which aims to create opportunities for growth and efficiency. CLA is also a member of CLA Global, an international network of independent accounting and advisory firms, further expanding their reach and capabilities in the industry.


14. apricot jam

  • Website: apricotnow.com
  • Ownership type: Private
  • Headquarters: Minneapolis, Minnesota, United States (USA)
  • Employee distribution: United States (USA) 54%, Serbia 32%, India 7%, Other 7%
  • Founded year: 2019
  • Headcount: 11-50
  • LinkedIn: apricotjam

Apricot Jam is a consulting company based in Minneapolis, Minnesota, founded in 2019. The firm specializes in ServiceNow development and outsourcing, providing a range of services including IT support, staffing solutions, and software development. With a team of 28 employees, Apricot Jam focuses on building effective teams that enhance operational efficiency for businesses across various industries. Their global reach is evident, with a workforce distributed across the United States, Serbia, India, and the United Arab Emirates. The company prides itself on its ability to quickly extend client teams and establish Centers of Excellence, ensuring that clients can access top-tier talent and achieve significant cost savings. Apricot Jam's commitment to fostering a collaborative culture and delivering user-friendly software solutions positions it as a relevant player in the BPO industry.


15. TEKhops

  • Website: tekhops.com
  • Ownership type: Private
  • Headquarters: Eden Prairie, Minnesota, United States (USA)
  • Employee distribution: India 67%, United States (USA) 33%
  • Founded year: 2018
  • Headcount: 51-200
  • LinkedIn: tekhops

TEKhops, founded in 2018 and based in Eden Prairie, Minnesota, is a technology services firm that focuses on IT staffing, workforce optimization, and software outsourcing. With a team of around 52 employees, TEKhops aims to connect businesses with skilled IT professionals, ensuring that organizations can effectively manage their technology needs. The company operates with a significant presence in both the United States and India, leveraging offshore resources to provide cost-effective solutions. TEKhops emphasizes quality and customer success, offering services that include advisory support, talent management, and managed services. Their approach is designed to help clients optimize their workforce and achieve their business objectives, making them a notable player in the IT staffing and outsourcing sector.


16. Tanson Corp

  • Website: tansoncorp.com
  • Ownership type: Private
  • Headquarters: Bloomington, Minnesota, United States (USA)
  • Employee distribution: India 58%, United States (USA) 42%
  • Founded year: 1988
  • Headcount: 51-200
  • LinkedIn: tanson-corp

Tanson Corp, based in Bloomington, Minnesota, is an IT consulting firm founded in 1988. The company specializes in a broad spectrum of business and technology services, including IT consulting, staffing, and application development. Tanson serves multiple industries such as healthcare, retail, and finance, helping organizations navigate technological changes and enhance operational efficiency. With a workforce distribution of 58% in India and 42% in the United States, Tanson leverages global talent to meet client demands. The firm has been recognized as a consistent best performer in national contingent workforce programs, showcasing its commitment to quality service delivery. Tanson's offerings include managed IT services, statement of work management, and contingent staffing solutions, positioning it as a capable player in the business process outsourcing sector.


17. SMA Support Services

  • Website: smasupport.us
  • Ownership type: Private
  • Headquarters: Andover, Minnesota, United States (USA)
  • Employee distribution: Philippines 76%, United States (USA) 24%
  • Founded year: 2019
  • Headcount: 201-500
  • LinkedIn: sma-support-services

SMA Support Services, founded in 2019 and based in Andover, Minnesota, is a private company that specializes in business process outsourcing for the home remodeling industry. With a workforce of approximately 201-500 employees, the company provides a range of services including virtual assistants, call center support, insurance workflow management, and operational assistance. Their focus is on enhancing operational efficiency and customer satisfaction for businesses in sectors such as roofing, bathrooms, and other home improvement areas. The company operates with a significant portion of its workforce based in the Philippines, which allows for cost-effective service delivery. SMA Support aims to empower home remodelers by streamlining their processes and providing tailored solutions that address the specific challenges faced by their clients. They emphasize quality through ongoing training and a commitment to customer satisfaction, making them a notable player in their niche.


18. VITS Consulting Corp

  • Website: vitsconsulting.com
  • Ownership type: Private
  • Headquarters: Minneapolis, Minnesota, United States (USA)
  • Employee distribution: United States (USA) 85%, India 10%, Pakistan 5%
  • Founded year: 2013
  • Headcount: 51-200
  • LinkedIn: vits-consulting-corp

VITS Consulting Corp, founded in 2013 and based in Minneapolis, Minnesota, is a consulting firm that specializes in improving business processes and enhancing workforce efficiency. With a team of approximately 157 employees, the company provides a variety of services including business analysis, quality assurance, project management, and technical sourcing. VITS Consulting targets businesses looking to streamline operations and achieve their goals through tailored solutions. The firm has a significant presence in the United States, with 85% of its workforce located there, while also maintaining operations in India and Pakistan. Over the past decade, VITS has built a reputation for its commitment to client satisfaction and quality service delivery, positioning itself as a solution provider rather than just a staffing firm.


19. Javen Technologies, Inc.

  • Website: javentechnologies.com
  • Ownership type: Private
  • Headquarters: Bloomington, Minnesota, United States (USA)
  • Employee distribution: United States (USA) 78%, India 22%
  • Founded year: 2003
  • Headcount: 201-500
  • LinkedIn: javen-technologies-inc-

Javen Technologies, Inc., founded in 2003 and based in Bloomington, Minnesota, is an IT consulting firm that specializes in software development and staffing services. The company serves a range of clients, including Fortune 500 companies, by providing tailored technology solutions aimed at enhancing business performance. Their service offerings include web development, project management, and technical support, with a strong emphasis on integrating skilled professionals into client teams. Javen Technologies operates with a significant presence in the United States and maintains offshore capabilities in India, allowing them to offer cost-effective solutions while managing a diverse talent pool. The company has received recognition for its growth, being named multiple times in the Inc. 5000 list of fastest-growing private companies. Javen's commitment to customer satisfaction and its focus on building strong partnerships with clients further solidify its position in the IT consulting and outsourcing industry.


20. Virteva | A Crossfuze Company

  • Website: virteva.com
  • Ownership type: Corporate
  • Headquarters: Minneapolis, Minnesota, United States (USA)
  • Employee distribution: United States (USA) 100%
  • Latest funding: April 2019
  • Founded year: 2005
  • Headcount: 51-200
  • LinkedIn: virteva

Virteva | A Crossfuze Company, founded in 2005 and based in Minneapolis, Minnesota, specializes in IT consulting and managed IT services. With a workforce of 51-200 employees, the company serves a variety of sectors, including financial services, healthcare, and manufacturing. Virteva provides a comprehensive suite of solutions, including IT services maturity assessments, Microsoft 365 training, and IT security operations. Their managed IT services include a focus on business process outsourcing, which helps clients streamline operations and enhance productivity. As a certified Microsoft Modern Work Solutions Partner and an Elite ServiceNow Partner, Virteva leverages its partnerships to deliver tailored solutions that meet the evolving needs of its clients. The company emphasizes high-touch customer experiences and continuous improvement, ensuring that organizations can adapt to the fast-paced demands of the digital era.


21. Tech-Pro, LLC

  • Website: tech-pro.com
  • Ownership type: Corporate
  • Headquarters: Roseville, Minnesota, United States (USA)
  • Employee distribution: India 53%, United States (USA) 38%, Nigeria 5%, Other 5%
  • Latest funding: January 2017
  • Founded year: 1989
  • Headcount: 201-500
  • LinkedIn: tech-pro

Tech-Pro, LLC, now known as Scalence, is an IT services company based in Roseville, Minnesota. Founded in 1989, the company specializes in providing comprehensive technology solutions that include cybersecurity, cloud services, and application development. Scalence serves a variety of industries, helping organizations improve their operational efficiency and security. The company has a significant global presence, with a workforce distributed across India, the United States, Nigeria, and South Africa. Their service portfolio includes business process services, which feature call center solutions, product support, and sales and marketing campaign management. This positions Scalence as a relevant player in the business process outsourcing sector, as they focus on delivering customized support that meets the unique needs of their clients.


22. EMPO Corporation

  • Website: empocorp.com
  • Ownership type: Corporate
  • Headquarters: Minneapolis, Minnesota, United States (USA)
  • Latest funding: June 2013
  • Founded year: 1999
  • Headcount: 11-50
  • LinkedIn: empo-corporation

EMPO Corporation, based in Minneapolis, Minnesota, has been operational since 1999. This company specializes in human resources outsourcing and serves as a professional employer organization (PEO). EMPO provides a range of HR management services, including payroll processing, employee benefits administration, and risk management. Their primary clientele consists of small to medium-sized businesses, which often lack the resources to manage complex HR functions internally. By partnering with EMPO, these businesses can focus on their core operations while ensuring compliance with labor laws and enhancing employee satisfaction through better benefits. EMPO's approach is centered on helping organizations thrive by minimizing distractions and optimizing HR processes, thus contributing to overall business growth.



Business Process Outsourcing Insights: Key Companies in Minnesota


CompanyHeadquarterSizeFoundedOwnership
Northern Lights Technology DevelopmentMinneapolis, Minnesota, United States (USA)501-10002007Private
driasiChanhassen, Minnesota, United States (USA)51-2001982Private
Outsource Consultants, LLCSt. Louis Park, Minnesota, United States (USA)11-502013Private
Stream Global ServicesEagan, Minnesota, United States (USA)10001+1993Corporate
Customer ElationBloomington, Minnesota, United States (USA)501-10001993Private
Montage Marketing ServicesSaint Paul, Minnesota, United States (USA)11-501972Private
TechDigitalBurnsville, Minnesota, United States (USA)201-5002008Private
The Connection Contact CenterBloomington, Minnesota, United States (USA)1001-50001981Private
Visual Consultants IncMinneapolis, Minnesota, United States (USA)51-2002003Private
Global Intellectuals LLCBloomington, Minnesota, United States (USA)11-502004Private
A.W. Companies, Inc. - Predictive IndexEdina, Minnesota, United States (USA)51-2002017Private
LtcgEden Prairie, Minnesota, United States (USA)1001-50001996Corporate
CLA (CliftonLarsonAllen)Minneapolis, Minnesota, United States (USA)5001-100002012Private
apricot jamMinneapolis, Minnesota, United States (USA)11-502019Private
TEKhopsEden Prairie, Minnesota, United States (USA)51-2002018Private
Tanson CorpBloomington, Minnesota, United States (USA)51-2001988Private
SMA Support ServicesAndover, Minnesota, United States (USA)201-5002019Private
VITS Consulting CorpMinneapolis, Minnesota, United States (USA)51-2002013Private
Javen Technologies, Inc.Bloomington, Minnesota, United States (USA)201-5002003Private
Virteva | A Crossfuze CompanyMinneapolis, Minnesota, United States (USA)51-2002005Corporate
Tech-Pro, LLCRoseville, Minnesota, United States (USA)201-5001989Corporate
EMPO CorporationMinneapolis, Minnesota, United States (USA)11-501999Corporate


Want to Find More Business Process Outsourcing Companies?

If you want to find more companies that ...provide customer service, IT solutions, and process management you can do so with Inven. This list was built with Inven and there are hundreds of companies like these globally.

With Inven you'll also get to know the company's:

  • Detailed Ownership: Who owns the company? Is it a public or private company? What is the ownership structure?
  • Contact data: Who are the founders and CEO's? What are their emails and phone numbers?
  • Financials: How do these companies perform financially? What are their revenues and profit margins?

...and a lot more!