Maryland boasts a dynamic business process outsourcing (BPO) industry, supporting sectors from customer service to IT solutions. Companies here range from startups to established firms, many leveraging global talent to maximize efficiency and cut costs. Driven by technology advancements and shifting market demands, the industry is focusing on automation and data analytics, enhancing how services are delivered. As businesses prioritize flexible, cost-effective solutions, Maryland's BPO companies are actively exploring partnerships and innovative methodologies to thrive in a competitive landscape, indicating promising growth prospects for stakeholders across various sectors.

The listing features 22 business process outsourcing companies of varying sizes, ranging from small teams to major employers. With establishments formed between 1994 and 2022, these firms are predominantly based in prominent Maryland cities such as Rockville, Columbia, and Annapolis. Their specializations vary widely, addressing needs in IT, finance, customer service, and more, showcasing a rich talent pool devoted to meeting contemporary business challenges.

Continue reading to discover the top business process outsourcing companies in Maryland.

Top 22 Business Process Outsourcing Companies in Maryland

1. Transparent BPO

• Website: transparentbpo.com
• Ownership type: Private
• Headquarters: Rockville, Maryland, United States (USA)
• Employee distribution: Philippines 39%, Belize 35%, Jamaica 17%, Other 10%
• Founded year: 2009
• Headcount: 1001-5000
• LinkedIn: transparent-bpo

Transparent BPO, based in Rockville, Maryland, is a private business process outsourcing company that specializes in customer support and operational services. Since its inception in 2009, the company has focused on providing customized solutions that enhance customer interactions and improve operational efficiency for businesses across various sectors. With a workforce of approximately 1,273 employees, Transparent BPO operates contact centers in Belize, the Philippines, and Jamaica, allowing them to tap into a pool of native English speakers and culturally aligned talent. Their service offerings include inbound and outbound voice services, multi-channel support, and back-office solutions, all designed to meet the unique needs of their clients. The company prides itself on its open model and a culture that prioritizes people over policy, which fosters strong relationships with clients and contributes to high customer satisfaction rates. Transparent BPO has successfully partnered with various industries, demonstrating their capability to adapt and deliver results that drive business growth.

2. Cordatus Resource Group

• Website: cordatusrg.com
• Ownership type: Private
• Headquarters: Annapolis, Maryland, United States (USA)
• Employee distribution: United States (USA) 72%, Pakistan 28%
• Founded year: 2018
• Headcount: 201-500
• LinkedIn: cordatusrg

Cordatus Resource Group, based in Annapolis, Maryland, is a business process outsourcing company founded in 2018. The firm specializes in providing a range of services, including accounting, IT support, and customer service, primarily targeting businesses in sectors like construction and property management. With a workforce that includes both U.S.-based and offshore professionals, Cordatus aims to help clients streamline operations and reduce costs. The company prides itself on its commitment to quality, as evidenced by its ISO 9001 and ISO 27001 certifications, which reflect its focus on process management and data security. Cordatus positions itself as a partner to its clients, offering customized solutions that align with their specific needs and operational goals. Their approach includes meticulous process documentation and real-time communication, ensuring that clients receive reliable and efficient service. Cordatus has not reported any funding, indicating a self-sustained growth model since its inception.

3. Quantum Vision

• Website: quantumvision.com
• Ownership type: Private
• Headquarters: Gaithersburg, Maryland, United States (USA)
• Employee distribution: United States (USA) 90%, India 10%
• Founded year: 2007
• Headcount: 51-200
• LinkedIn: quantum-vision

Quantum Vision, founded in 2007 and based in Gaithersburg, Maryland, is a private IT consulting and technology services company. With a workforce of around 48 employees, the firm specializes in technology modernization, application development, and business process management. Quantum Vision aims to enhance operational efficiency for clients across various sectors, including healthcare, finance, and defense. Their service portfolio includes technology architecture, mobile applications, data warehousing, and notably, business process outsourcing. The company has been recognized for its growth, having appeared on the Inc. 5000 list of fastest-growing private companies in the United States for multiple years. Quantum Vision's commitment to adapting to market demands and improving client operations positions it as a relevant player in the technology services industry.

4. VentureForce Global

• Website: ventureforceglobal.com
• Ownership type: Private
• Headquarters: Upper Marlboro, Maryland, United States (USA)
• Employee distribution: Pakistan 82%, United States (USA) 12%, United Arab Emirates 6%
• Founded year: 1999
• Headcount: 201-500
• LinkedIn: ventureforce-global

VentureForce Global Inc. is a business process outsourcing company based in Upper Marlboro, Maryland, founded in 1999. The firm specializes in providing financial and operational services tailored for small and medium-sized businesses. Their service offerings include bookkeeping, accounting, payroll, taxation and compliance, vendor management, and financial consulting. With a workforce primarily located in Pakistan, they leverage cost-effective solutions while maintaining a presence in the USA and the UAE. The company has been active in the BPO industry for over two decades, adapting to market needs and focusing on helping clients optimize their operations. Their commitment to enhancing business efficiency and supporting growth positions them as a strategic partner for businesses looking to outsource non-core functions.

5. Tdec

• Website: tdec.com
• Ownership type: Private
• Headquarters: Oakland, Maryland, United States (USA)
• Employee distribution: United States (USA) 96%, Pakistan 4%
• Founded year: 1958
• Headcount: 51-200
• LinkedIn: tdec

Tdec, established in 1958 and headquartered in Oakland, Maryland, is a private business process outsourcing company. With a workforce of approximately 186 employees, Tdec specializes in providing a variety of services that include document management, call center support, claims processing, and administrative assistance. The company serves a broad spectrum of clients, including federal and state government agencies, commercial entities, and nonprofit organizations. Tdec has built a reputation for delivering cost-effective solutions for labor-intensive tasks, ensuring quality and timely service. Their operations are primarily based in the United States, with a small percentage of employees located in Pakistan. Tdec is also recognized as a HUBZone small business, which underscores its commitment to supporting economic development in underutilized areas. The company has not reported any recent funding, indicating stability in its operations without reliance on external financial backing.

6. Sailet LLP

• Website: sailet.pro
• Ownership type: Private
• Headquarters: Germantown, Maryland, United States (USA)
• Employee distribution: Kazakhstan 87%, United States (USA) 13%
• Founded year: 2017
• Headcount: 11-50
• LinkedIn: sailet-llp

Sailet LLP, founded in 2017 and based in Germantown, Maryland, is a private technology firm that specializes in digital business automation solutions and the design of information management ecosystems. With a workforce of 23 employees, the company operates branches in Kazakhstan, the USA, Georgia, and Turkey. Sailet offers a range of services, including web and app development, outsourcing, and business process automation, aimed at helping organizations optimize their operations and reduce costs. Their client base includes various organizations looking to enhance their operational efficiency through innovative technology. Sailet has completed over 35 projects and has been recognized as one of the top companies in Maryland by Clutch.co, reflecting their commitment to quality and client satisfaction.

7. TriOptus

• Website: trioptus.com
• Ownership type: Private
• Headquarters: Clarksburg, Maryland, United States (USA)
• Employee distribution: United States (USA) 70%, India 30%
• Founded year: 2019
• Headcount: 51-200
• LinkedIn: trioptus

TriOptus, founded in 2019 and based in Clarksburg, Maryland, is a private staffing agency and consulting firm. With a workforce of approximately 74 employees, the company operates primarily in the United States and India. TriOptus specializes in providing innovative workforce solutions, including recruitment process outsourcing, staff augmentation, payroll services, and technology solutions. Their services are designed to help businesses across various sectors, such as healthcare, finance, and engineering, improve operational efficiency and address recruitment challenges. The firm emphasizes a partnership approach, aiming to build long-term relationships with clients by understanding their unique needs and delivering customized solutions. TriOptus also invests in technology to streamline processes and enhance service delivery, reflecting their commitment to staying relevant in a competitive market.

8. Aditi LLC

• Website: aditicorp.com
• Ownership type: Private
• Headquarters: Columbia, Maryland, United States (USA)
• Employee distribution: United States (USA) 95%, Colombia 5%
• Founded year: 2005
• Headcount: 11-50
• LinkedIn: aditi-llc-consulting

Aditi LLC, founded in 2005 and based in Columbia, Maryland, is a business solutions provider that specializes in IT services, data management, artificial intelligence, and cloud solutions. With a workforce of around 38 employees, Aditi caters to various industries, including banking, healthcare, and e-commerce. The company focuses on helping businesses enhance their operations and adapt to technological changes through a partnership model. This model allows Aditi to offer consulting and staffing services tailored to client needs. Their expertise in agile methodologies and commitment to delivering cost-effective solutions position them as a valuable player in the business process outsourcing sector. Aditi's mission is to design and deliver high-quality products and projects, ensuring that they meet the evolving demands of their clients.

9. CONTIO Tech

• Website: contio.tech
• Ownership type: Private
• Headquarters: Bethesda, Maryland, United States (USA)
• Employee distribution: Poland 25%, United States (USA) 25%, Spain 19%, Other 31%
• Founded year: 2022
• Headcount: 51-200
• LinkedIn: contiotech

CONTIO Tech, based in Bethesda, Maryland, is a private managed services boutique that specializes in business process outsourcing. Founded in 2022, the company has quickly established itself in the BPO sector by offering a comprehensive suite of services that includes content operations, support operations, and technical operations. They cater to a variety of industries, including entertainment, social media, technology, e-commerce, and fintech. With a workforce distributed across multiple countries, including Poland, the USA, Spain, Ukraine, and Portugal, CONTIO Tech emphasizes multilingual support and operational scalability. Their approach focuses on delivering tailored solutions that enhance operational efficiency and quality, making them a notable player in the BPO industry.

10. Allegis Global Solutions

• Website: allegisglobalsolutions.com
• Ownership type: Private
• Headquarters: Hanover, Maryland, United States (USA)
• Employee distribution: United States (USA) 37%, India 32%, Philippines 8%, Other 24%
• Founded year: 2001
• Headcount: 1001-5000
• LinkedIn: allegis-global-solutions

Allegis Global Solutions, founded in 2001 and headquartered in Hanover, Maryland, is a workforce solutions provider that specializes in managed services, recruitment process outsourcing, and consulting. With a workforce of approximately 2,836 employees, the company operates on a global scale, assisting businesses in optimizing their workforce strategies and addressing challenges related to talent acquisition and management. Allegis Global Solutions supports clients in over 100 countries and has established a network of more than 3,000 supplier relationships. Their services include contingent workforce supplier management, direct sourcing solutions, and procurement solutions, all aimed at enhancing operational efficiency and effectiveness. The company has also been recognized for its innovative approaches to workforce management, including the introduction of the Universal Workforce Model, which seeks to align resources with business impact. Allegis Global Solutions is a subsidiary of the Allegis Group, a significant player in the staffing and workforce solutions industry.

11. Absolute Service Inc.

• Website: absoluteserv.com
• Ownership type: Private
• Headquarters: Catonsville, Maryland, United States (USA)
• Employee distribution: Philippines 100%
• Founded year: 1994
• Headcount: 51-200
• LinkedIn: absolute-service-inc

Absolute Service Inc. (ASI), based in Catonsville, Maryland, has been providing outsourcing solutions since its inception in 1994. The company focuses on business process improvement and support services, catering primarily to clients in the publishing and printing industries. ASI offers a range of services, including print solutions, publishing solutions, and SAP shared services, aimed at enhancing operational efficiency and reducing costs for its clients. With a workforce located entirely in the Philippines, ASI capitalizes on the region's skilled labor pool to deliver quality services. Their commitment to optimizing business processes and providing tailored support has allowed them to maintain a strong foothold in their niche market for over two decades.

12. UniqSoft Inc

• Website: uniqsoftinc.com
• Ownership type: Private
• Headquarters: Catonsville, Maryland, United States (USA)
• Employee distribution: India 100%
• Founded year: 2009
• Headcount: 11-50
• LinkedIn: uniqsoft-inc

UniqSoft Inc, based in Catonsville, Maryland, is a private company founded in 2009. It specializes in IT solutions and staffing services, catering to a variety of sectors including healthcare, finance, and government. The company prides itself on its technical expertise and a proven track record of delivering solutions and consultants to both IT and non-IT industries. UniqSoft offers services such as application development, quality assurance, and temporary staffing, aiming to enhance operational efficiency for its clients. With a team of seasoned professionals, they have worked with Fortune 500 companies, showcasing their capability to handle significant projects. Their global delivery model, primarily supported by a workforce in India, allows them to provide cost-effective solutions while maintaining high standards of quality. UniqSoft's focus on building long-term relationships with clients through value-added services further solidifies its position in the outsourcing market.

13. Caring One

• Website: caring-one.com
• Ownership type: Private
• Headquarters: Towson, Maryland, United States (USA)
• Employee distribution: Philippines 67%, United States (USA) 33%
• Founded year: 2012
• Headcount: 11-50
• LinkedIn: caring-one

Caring One, founded in 2012 and based in Towson, Maryland, is a private company that specializes in business process outsourcing (BPO) services for healthcare organizations. With a workforce of approximately 27 employees, the company operates call centers in both the United States and the Philippines. Their services include call center support, healthcare information management, and nonclinical patient service objectives. Caring One primarily serves hospitals, managed care organizations, and third-party administrators, focusing on improving patient outcomes and reducing operational costs. The company employs a team of registered nurses and customer service representatives, ensuring that their services are not only efficient but also informed by healthcare expertise. Their operational strategy emphasizes flexibility and adaptability to meet the unique needs of their clients, which is crucial in the dynamic healthcare environment.

14. Marketing123.net

• Website: formicidae.us
• Ownership type: Private
• Headquarters: North Bethesda, Maryland, United States (USA)
• Employee distribution: United States (USA) 100%
• Founded year: 2015
• Headcount: 11-50
• LinkedIn: formicidae-llc

Marketing123.net, also known as Formicidae, is a private outsourcing service provider based in North Bethesda, Maryland. Founded in 2015, the company specializes in delivering a range of business solutions tailored to the needs of self-employed individuals, startups, and small to medium enterprises (SMEs). Their service offerings include outsourced sales and marketing, technology solutions, call center services, and financial management. Formicidae aims to empower its clients by enhancing productivity and reducing operational costs through customized outsourcing strategies. The company operates entirely within the United States, ensuring a localized approach to service delivery. With a team of 16 employees, Formicidae is positioned to provide personalized attention to its clients, fostering strong partnerships and supporting business growth.

15. Sc&h

• Website: schgroup.com
• Ownership type: Family Owned
• Headquarters: Sparks, Maryland, United States (USA)
• Employee distribution: United States (USA) 99%
• Founded year: 1991
• Headcount: 201-500
• LinkedIn: schgroup

SC&H Group, founded in 1991 and based in Sparks, Maryland, is a family-owned consulting firm that specializes in financial and advisory services. With a workforce of approximately 450 employees, the firm caters to middle-market businesses and Fortune 500 companies. Their service offerings include technology implementation, risk management, tax advisory, and outsourced accounting and HR services. SC&H is known for its commitment to delivering tailored solutions that drive strategic growth and operational efficiency. The firm has served numerous clients across various industries, including healthcare, financial services, and manufacturing. Their approach emphasizes a deep understanding of client needs, ensuring that they provide not just services, but also strategic insights that help businesses navigate complex challenges. SC&H has not reported any recent funding, indicating a stable operational model based on their established client relationships and service offerings.

16. Swift Information Technologies Pvt. Ltd.

• Website: swiftitech.com
• Ownership type: Private
• Headquarters: Baltimore, Maryland, United States (USA)
• Employee distribution: India 84%, United States (USA) 16%
• Founded year: 2008
• Headcount: 201-500
• LinkedIn: swiftitech-com

Swift Information Technologies Pvt. Ltd. is a business process outsourcing (BPO) service provider based in Baltimore, Maryland, with a significant operational presence in India. Founded in 2008, the company has carved out a niche in data management and document conversion services. They serve a variety of industries, including healthcare, legal, and finance, helping organizations manage and convert large volumes of data efficiently. Swift prides itself on its process-oriented approach, ensuring meticulous planning and quality benchmarks are met. The management team consists of experienced professionals with a strong background in information management, which contributes to their operational success. Swift has built a reputation for delivering high-quality services, supported by advanced technology and a commitment to customer satisfaction. Their infrastructure is designed to ensure uninterrupted service, and they maintain strict data security measures. With a workforce that is predominantly based in India, Swift has developed a global client base, including notable institutions such as the University of Chicago and the British Library. This extensive experience and client portfolio underscore their relevance in the BPO industry.

17. Integrated Management Resources Group, Inc.

• Website: imrg2000.com
• Ownership type: Private
• Headquarters: Lanham, Maryland, United States (USA)
• Employee distribution: United States (USA) 100%
• Founded year: 1997
• Headcount: 51-200
• LinkedIn: integrated-management-resources-group-inc.

Integrated Management Resources Group, Inc. (IMRG) is a management consulting firm based in Lanham, Maryland, founded in 1997. The company specializes in providing innovative solutions in benefits management, financial management, IT management, and internal support services. IMRG serves both federal agencies and private businesses, helping them optimize their operations through strategic management integration and outsourcing. The firm is dedicated to enhancing efficiency and effectiveness across various sectors. IMRG operates with a service-oriented approach, employing a team of professionals who work closely with clients to ensure that their specific needs are met. Their commitment to domestic outsourcing allows clients to maintain focus on their core functions while IMRG manages non-core activities. This operational model positions IMRG as a relevant player in the business process outsourcing industry.

18. Grow My Business

• Website: growmyb.com
• Ownership type: Private
• Headquarters: Randallstown, Maryland, United States (USA)
• Employee distribution: United States (USA) 100%
• Founded year: 2019
• Headcount: 1-10
• LinkedIn: grow-my-b

Grow My Business, founded in 2019 and based in Randallstown, Maryland, is a digital services company dedicated to enhancing business productivity. The firm specializes in virtual assistance, web design, and customer service, aiming to support entrepreneurs in managing their operations more efficiently. They have developed an outsourcing platform that connects skilled freelancers with business owners, facilitating task management and operational support. The company has expanded its service offerings over time, including bookkeeping, e-commerce support, and SEO services. Despite being a small firm with a team of 1-10 employees, Grow My Business has shown a commitment to helping businesses thrive in a competitive environment. Their focus on quality service and customer satisfaction is evident in their operational approach, which prioritizes the needs of both freelancers and business owners.

19. MindPROS, Inc.

• Website: mind-pros.com
• Ownership type: Private
• Headquarters: Baltimore, Maryland, United States (USA)
• Employee distribution: United States (USA) 100%
• Founded year: 2013
• Headcount: 11-50
• LinkedIn: mindpros-inc

MindPROS, Inc., founded in 2013 and based in Baltimore, Maryland, is an IT consulting firm that provides a variety of services aimed at improving operational efficiency for its clients. With a team of 21 employees, the company focuses on managed IT services, outsourcing, staff augmentation, and training. MindPROS caters to both businesses and government entities, helping them navigate workforce challenges through customized solutions. Their outsourcing services include application development, infrastructure management, and technical support, showcasing their ability to handle complex IT functions. The company prides itself on its commitment to quality and customer satisfaction, which is reflected in positive testimonials from clients. MindPROS also invests in training, offering courses in various IT technologies to enhance the skills of professionals in the field. This multifaceted approach positions MindPROS as a significant player in the IT consulting and outsourcing industry.

20. CyberX Info System

• Website: cyberxinfosystem.info
• Ownership type: Private
• Headquarters: Frederick, Maryland, United States (USA)
• Employee distribution: India 80%, United States (USA) 20%
• Founded year: 2017
• Headcount: 201-500
• LinkedIn: cyberx-infosystem-pvt-ltd

CyberX Info System, founded in 2017 and based in Frederick, Maryland, operates as a staffing agency and IT services provider. The company offers a range of services, including web development, digital marketing, and recruitment process outsourcing (RPO). With a workforce of approximately 381 employees, the majority of whom are located in India, CyberX Info System has established itself as a player in the staffing and IT services market. Their RPO services cover all aspects of the recruitment process, from candidate sourcing to onboarding, allowing businesses to streamline their hiring efforts. CyberX Info System serves clients across various sectors, including Information Technology, Engineering, Manufacturing, and Healthcare, demonstrating their capability to adapt to different industry needs. The company emphasizes cost-effective solutions and aims to enhance operational efficiency for its clients.

21. nTech Workforce

• Website: ntechworkforce.com
• Ownership type: Private
• Headquarters: Columbia, Maryland, United States (USA)
• Employee distribution: United States (USA) 57%, India 41%, Egypt 2%
• Founded year: 2005
• Headcount: 51-200
• LinkedIn: ntech-solutions-inc

nTech Workforce, founded in 2005 and based in Columbia, Maryland, is a staffing agency that specializes in providing workforce solutions tailored to the needs of businesses across multiple sectors. With a team of approximately 168 employees, nTech Workforce offers services such as contract and permanent staffing, recruitment process outsourcing, and managed staffing services. Their client base spans industries including healthcare, finance, technology, and more, addressing staffing challenges with a focus on quality and efficiency. The company has established a presence not only in the United States but also in India and Egypt, reflecting its commitment to a global workforce strategy. nTech Workforce emphasizes a culture of support and growth, aiming to empower both clients and employees through effective staffing solutions.

22. Rose Financial Solutions

• Website: rosefinancial.com
• Ownership type: Private
• Headquarters: North Bethesda, Maryland, United States (USA)
• Employee distribution: United States (USA) 100%
• Founded year: 1994
• Headcount: 51-200
• LinkedIn: rosefinancial

Rose Financial Solutions, based in North Bethesda, Maryland, has been operational since 1994. This private company employs between 51 and 200 professionals, focusing on outsourced finance and accounting services. They cater to a variety of sectors, including government contractors, nonprofits, technology firms, and startups. Their services range from outsourced CFO support to tax compliance, showcasing their ability to address complex financial challenges. The company has developed a proprietary system called Easby, which integrates advanced technology to streamline financial processes and provide actionable insights. This innovative approach positions them as a significant player in the finance outsourcing industry, helping clients navigate their financial landscapes effectively.

Business Process Outsourcing Insights: Key Companies in Maryland

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