Remote IT support companies provide assistance and solutions to technical issues using online platforms. This industry comprises firms that specialize in a range of services, from troubleshooting and cybersecurity to network management. With continuous advancements in technology and an increase in remote working arrangements, the demand for these services is anticipated to grow significantly. Companies in this sector are not tied to specific locations and can reach clients globally, further enhancing their appeal. Additionally, many are expanding their service offerings to include proactive solutions, not just reactive support, creating a shift towards comprehensive IT care.


The companies listed represent a mix of sizes and specializations, with headquarters ranging from the United States to Europe. Founded between 1993 and 2016, these firms focus on various aspects of IT support, including remote assistance, computer repairs, and managed services. The majority employ hundreds to thousands of staff, showcasing their capabilities to handle significant client needs. While some excel in localized service, others broaden their reach internationally, reflecting an adaptable business model. This variety paints a rich portrait of the remote IT support industry.


Continue reading to discover the top remote IT support companies.


Top 21 Remote IT Support Companies


1. Support.com

  • Website: support.com
  • Ownership type: Corporate
  • Headquarters: New York, New York, United States (USA)
  • Employee distribution: United States (USA) 88%, India 7%, Philippines 6%
  • Latest funding: July 2023
  • Founded year: 1997
  • Headcount: 1001-5000
  • LinkedIn: support-com

Support.com, Inc. is a technical support company based in New York, New York, that specializes in providing remote assistance for a wide range of devices and operating systems. Established in 1997, the company has built a reputation for delivering efficient tech support to both consumers and small businesses. With a workforce primarily located in the United States, along with teams in India and the Philippines, Support.com leverages a home-based model to offer 24/7 support. Their services cover various tech-related issues, from troubleshooting Wi-Fi problems to setting up smart home devices. The company emphasizes customer satisfaction, offering multiple support options, including phone, chat, and virtual house calls. Support.com has resolved over five million tech issues, showcasing their extensive experience in the field.


2. Progent

  • Website: progent.com
  • Ownership type: Private
  • Headquarters: San Jose, California, United States (USA)
  • Employee distribution: United States (USA) 94%, Canada 6%
  • Founded year: 1999
  • Headcount: 51-200
  • LinkedIn: progent

Progent is an IT consulting firm based in San Jose, California, specializing in comprehensive network support and IT outsourcing services. Since its inception in 1999, Progent has catered to a wide array of clients, including small and mid-sized businesses, enterprises, and government organizations. The company is known for its expertise in cybersecurity, cloud integration, and technical support, primarily delivered through remote channels. Progent's team of certified professionals provides 24/7 support, ensuring that clients have access to expert assistance whenever needed. Their service offerings include help desk solutions, disaster recovery, and network monitoring, among others. Progent has built a reputation for delivering timely and effective IT solutions, making it a trusted partner for organizations looking to enhance their IT infrastructure without the overhead of maintaining a large in-house team.


3. NerdsToGo

  • Website: nerdstogo.com
  • Ownership type: Corporate
  • Headquarters: Carrollton, Texas, United States (USA)
  • Employee distribution: United States (USA) 100%
  • Latest funding: October 2020
  • Founded year: 2003
  • Headcount: 51-200
  • LinkedIn: nerdstogo

NerdsToGo, founded in 2003 and based in Carrollton, Texas, is an IT support and computer repair service company that provides a wide array of technology solutions for both businesses and consumers. With a workforce of approximately 85 employees, the company operates through local franchises, ensuring that they can deliver both on-site and remote support effectively. Their service offerings include managed IT services, cybersecurity solutions, device repairs, and IT consulting, which are crucial for addressing the technology challenges faced by their clients. NerdsToGo prides itself on its customer-centric approach, emphasizing quick response times and a commitment to customer satisfaction. The company has built a reputation for reliability and expertise, making it a trusted partner for many small and medium-sized businesses seeking to enhance their IT capabilities.


4. pcmedic

  • Website: pcmedic.pt
  • Ownership type: Private
  • Headquarters: Portugal
  • Employee distribution: Portugal 100%
  • Founded year: 2001
  • Headcount: 201-500
  • LinkedIn: pcmedic

pcmedic, founded in 2001, is a technology support company based in Portugal. With a workforce of around 70 employees, the company specializes in providing a variety of services, including 24/7 technical support, remote assistance, and equipment repairs. They cater to both individual consumers and businesses, ensuring reliable technical support to address issues and maintain technology. Operating through a network of technicians and laboratories, pcmedic has established itself as a significant player in the industry, serving over 3 million clients. Their innovative approach includes the askWhizz tool, which offers intelligent support via chat and voice, further enhancing their service delivery. The company has built a reputation for resolving a high volume of technical issues efficiently, making it a trusted partner for many in need of IT support.


5. iMe Polska S.A.

  • Website: imeworldwide.com
  • Ownership type: Private
  • Headquarters: Warsaw, Masovian Voivodeship, Poland
  • Founded year: 2014
  • Headcount: 501-1000
  • LinkedIn: imepolskasa

iMe Polska S.A., founded in 2014 and based in Warsaw, Poland, is a private company that specializes in providing IT support services. The firm offers a range of service packages designed to assist individual consumers with technical issues related to their devices. Their offerings include iMe Starter for urgent support, iMe Trio for multiple device assistance, and iMe Unlimited for comprehensive, ongoing IT support. This structured approach allows customers to choose a service level that best fits their needs. iMe's focus on remote assistance is particularly relevant in today's digital environment, where many individuals require immediate help with technology without the need for in-person visits. The company has not reported any funding, indicating it may be self-sustained or in the early stages of growth. With a workforce of around 15 employees on LinkedIn, iMe is positioned to cater to a niche market, providing timely and effective solutions to everyday tech problems.


6. ProTech IT Solutions, LLC


ProTech IT Solutions, LLC is an IT service provider based in New York Mills, Minnesota, with additional offices in New York and Connecticut. Founded in 2012, the company specializes in managed IT services, cybersecurity, and IT project management. ProTech serves a wide range of industries, including legal, healthcare, finance, and education, among others. Their services are designed to enhance operational efficiency and ensure data security for businesses of various sizes. The company prides itself on delivering personalized IT support, with a strong emphasis on customer satisfaction. ProTech offers 24/7 support, ensuring that clients receive timely assistance whenever needed. Their proactive approach to IT management includes continuous network monitoring, backup and disaster recovery services, and tailored IT consulting. This commitment to service excellence has earned them a loyal client base, reflecting their effectiveness in addressing the unique challenges faced by businesses in today's digital landscape.


7. Techmate

  • Website: techmate.com
  • Ownership type: Venture Capital
  • Headquarters: New York, New York, United States (USA)
  • Employee distribution: United States (USA) 85%, New Zealand 7%, Canada 4%, Other 4%
  • Latest funding: $2.0M, May 2022
  • Founded year: 2016
  • Headcount: 51-200
  • LinkedIn: techmates

Techmate, founded in 2016 and based in New York, is an IT support company that provides on-demand, on-site technical assistance to businesses across various sectors, including manufacturing, retail, and healthcare. With a workforce of approximately 75 employees, Techmate operates in over 350 cities across the US, Canada, and the UK. The company focuses on helping organizations manage their IT needs efficiently, especially in distributed work environments. Their services include desktop support, hardware assistance, and staff augmentation, catering to the unique challenges faced by companies with remote or multiple locations. Techmate has also received funding of nearly $2 million in May 2022, indicating investor confidence in their business model and growth potential.


8. Meteorit LTD

  • Website: meteorit.co.il
  • Ownership type: Private
  • Headquarters: Rehovot, Center, Israel
  • Employee distribution: Israel 100%
  • Founded year: 1996
  • Headcount: 11-50
  • LinkedIn: meteorit-ltd

Meteorit LTD, founded in 1996 and based in Rehovot, Israel, is a private IT support company that specializes in remote support services. With a team of approximately 33 employees, Meteorit provides technical assistance to both individuals and businesses through a dedicated support portal. This platform allows customers to connect with representatives for help with various IT issues, showcasing the company's commitment to accessible and efficient service. While Meteorit has not reported any funding, its long-standing presence in the industry and focus on remote support make it a notable player in the IT support sector.


9. Onsite Computer Services


Onsite Computer Services, founded in 1996, is a private IT service provider based in Brewster, New York. The company specializes in a wide array of IT solutions, including remote support, hardware repair, and managed services. With a workforce of approximately 30 employees, Onsite Computer Services primarily serves businesses and individuals in New York and New Jersey. They have developed a reputation for providing reliable IT support, which is crucial for maintaining productivity and operational efficiency. The company is a Microsoft Small Business Partner and has been recognized as a Better Business Bureau Gold Member, reflecting their commitment to best practices in service delivery. Their proprietary Service Trak™ system allows for rapid response times and efficient management of service requests, further enhancing their service capabilities. Onsite Computer Services aims to be a single-source solution for IT needs, focusing solely on support and project management without the distraction of retailing or manufacturing equipment.


10. Tech Troopers

  • Website: techtroopers.com
  • Ownership type: Private
  • Headquarters: Stockholm, Stockholm, Sweden
  • Latest funding: $362,000, October 2016
  • Founded year: 2014
  • Headcount: 51-200
  • LinkedIn: tech-troopers-global

Tech Troopers, founded in 2014 and based in Stockholm, Sweden, is a private technology support service provider. The company caters to both individual consumers and businesses, offering assistance with a range of hardware and software issues. Their services include remote access support, which is facilitated through tools like TeamViewer, as well as on-site assistance when necessary. Tech Troopers emphasizes customer satisfaction, boasting a money-back guarantee if clients are not satisfied with the service. The company has received funding, with the last reported amount being approximately 361,702 SEK in October 2016. This funding has likely contributed to their growth and ability to serve a broad customer base effectively. With a workforce of around 25 employees, Tech Troopers is positioned to expand its reach, particularly in the Nordic region, following its acquisition by BBG, which has rebranded it as Smartify.


11. Assistência Remota


Assistência Remota, based in São Paulo, Brazil, is a private IT support service company founded in 2005. With a small team of around 17 employees, the company specializes in providing remote assistance for various computer-related issues. Their services cater to both individual consumers and businesses, addressing needs such as virus removal, software installation, and system optimization. The company operates primarily online, allowing customers to easily access support and evaluate their computer's performance through their website. Assistência Remota has built a reputation for professionalism and quality, as evidenced by numerous positive customer reviews. Their commitment to resolving client issues efficiently and effectively positions them as a noteworthy player in the remote IT support sector.


12. Suomen Kotidata Oy

  • Website: kotidata.fi
  • Ownership type: Private
  • Headquarters: Finland
  • Employee distribution: Finland 100%
  • Latest funding: September 2014
  • Founded year: 2008
  • Headcount: 51-200
  • LinkedIn: suomen-kotidata-oy

Suomen Kotidata Oy, founded in 2008, is a Finnish technology support service company that specializes in providing assistance for digital devices. With a workforce of 51-200 employees, the company caters to both households and small businesses, offering a range of services that include on-site and remote support, device sales, and training. Their approach is centered on ensuring effective use of technology, making them a valuable partner for clients facing technical challenges. The company operates entirely within Finland, emphasizing local service and support. They also provide training services to help users better understand and utilize their devices, further enhancing their role in the technology support industry.


13. Computer-Wiz

  • Website: computer-wiz.net
  • Ownership type: Private
  • Headquarters: Gainesville, Florida, United States (USA)
  • Founded year: 2001
  • Headcount: 11-50
  • LinkedIn: computer-wiz

Computer-Wiz, based in Gainesville, Florida, is a private IT consulting and support company founded in 2001. With a team of 15 employees, the company specializes in providing a variety of services, including remote support, computer repairs, and cybersecurity solutions. Their approach is centered on delivering personalized technology solutions tailored to the unique needs of both individual consumers and small businesses. Computer-Wiz has established itself as a reliable partner for clients seeking assistance with technology challenges, leveraging their extensive experience in computer repair and data recovery. The firm also offers IT consulting services, helping clients navigate the complexities of technology management and implementation. Their commitment to customer service and technical expertise positions them as a noteworthy option in the IT support industry.


14. OneSupport

  • Website: onesupport.com
  • Ownership type: Private
  • Headquarters: San Marcos, Texas, United States (USA)
  • Employee distribution: United States (USA) 95%, Mexico 5%
  • Founded year: 1993
  • Headcount: 1001-5000
  • LinkedIn: onesupport

OneSupport, founded in 1993 and based in San Marcos, Texas, is a private company that specializes in contact center solutions and managed IT services. With a workforce of over 500 employees, the company has built a reputation for providing tailored business process outsourcing solutions to a variety of clients, including Internet Service Providers and Fortune 500 companies. OneSupport's core capabilities include BPO and contact center operations, a proprietary platform known as OneConnect, and services focused on business continuity and disaster recovery. Their experience in managing remote work environments positions them well in the evolving landscape of IT support, particularly as businesses seek reliable partners to navigate the complexities of remote operations. OneSupport's commitment to building long-term partnerships and adapting to client needs has been a cornerstone of their strategy, allowing them to maintain relevance in a competitive industry.


15. Fast-teks On-Site Computer Services


Fast-teks On-Site Computer Services, founded in 2004 and based in Tampa, Florida, is a private IT service provider that focuses on delivering on-site computer repair and technology solutions for both residential and business clients. With a workforce of approximately 501-1000 employees, Fast-teks has established itself as a significant player in the IT support industry. The company offers a comprehensive range of services, including IT management, data protection, and networking solutions, ensuring that technology operations run smoothly for their clients. Their certified technicians are known for providing same-day service, catering to urgent customer needs. Fast-teks also emphasizes affordability and convenience, with services available during weekends and evenings. Their approach to IT support is particularly beneficial for small and mid-sized businesses that require reliable and efficient technology solutions without the overhead of in-house staff.


16. Jim's I.T

  • Website: jimsit.com.au
  • Ownership type: Private
  • Headquarters: Broadmeadows, Victoria, Australia
  • Employee distribution: Australia 100%
  • Founded year: 2005
  • Headcount: 201-500
  • LinkedIn: jimsit

Jim's I.T, founded in 2005 and based in Broadmeadows, Victoria, Australia, is a private IT service provider specializing in computer repairs and technical support. The company caters to both residential and business clients, offering a wide array of services that include remote IT support, virus removal, network security, and managed IT services. With a workforce of approximately 201-500 employees, Jim's I.T has built a national network of qualified technicians who are dedicated to resolving technology challenges efficiently. The company has completed over 300,000 jobs, showcasing its extensive experience in the industry. Jim's I.T operates with a strong focus on customer service, ensuring that clients receive timely and effective solutions to their IT issues. Their commitment to quality service is reflected in their high customer satisfaction ratings, making them a notable player in the IT support sector.


17. Geeks On The Way

  • Website: geeksontheway.com
  • Ownership type: Private
  • Headquarters: Nelson, British Columbia, Canada
  • Employee distribution: Canada 100%
  • Founded year: 2001
  • Headcount: 51-200
  • LinkedIn: geeks-on-the-way

Geeks On The Way, founded in 2001 and based in Nelson, British Columbia, is a private technology support service provider. The company specializes in a wide array of services, including onsite and remote computer repair, network setup, and data recovery. Catering to both residential and corporate clients, Geeks On The Way has built a reputation for delivering convenient and effective solutions to technology-related challenges. Over the years, they have expanded their operations significantly, servicing thousands of unique customers and completing over 100,000 service calls. Their technicians, who possess between 5 to 25 years of experience, are Microsoft certified and are trained to communicate technical issues in an understandable manner. This focus on customer service and technical proficiency has allowed them to maintain a strong foothold in the IT support industry.


18. Fix My Pc

  • Website: fix-my-pc.net
  • Ownership type: Private
  • Headquarters: Bedford, England, United Kingdom (UK)
  • Employee distribution: United States (USA) 100%
  • Founded year: 2000
  • Headcount: 1-10
  • LinkedIn: fix-my-pc

Fix My Pc, operating under the name UKs No1 Co Ltd, is a private IT support company based in Bedford, England. Founded in 2000, the company has carved out a niche in providing remote IT support services primarily to domestic users and small businesses. Their offerings include diagnosing and resolving software problems, recommending computer upgrades, and providing impartial IT advice. With a small team of 1-10 employees, Fix My Pc emphasizes personalized service and quick response times, which are critical in the fast-paced digital environment. The company has built a reputation for reliability and expertise, as reflected in numerous positive customer testimonials. They utilize tools like TeamViewer to facilitate remote support, ensuring that clients can receive assistance without the need for on-site visits. This approach not only saves time but also enhances the overall customer experience.


19. NetSupport Brasil

  • Website: netsupport.com.br
  • Ownership type: Venture Capital
  • Headquarters: Sao Paulo, Sao Paulo, Brazil
  • Employee distribution: Brazil 100%
  • Latest funding: January 2016
  • Founded year: 2015
  • Headcount: 11-50
  • LinkedIn: netsupport-brasil

NetSupport Brasil, founded in 2015 and based in São Paulo, is an IT support and telecommunications service provider. The company connects trained technicians with businesses across Brazil, offering specialized remote and on-site assistance. With over 20 years of industry experience, NetSupport Brasil has successfully managed more than 500,000 support requests, demonstrating their capability in handling various IT challenges. Their services cover a wide range of devices, including computers, smartphones, and network infrastructure. The company operates a platform that allows clients to track their support requests in real-time, ensuring transparency and efficiency in service delivery. NetSupport Brasil caters to a broad clientele, from small businesses to large enterprises, emphasizing their adaptability to different operational needs. Their commitment to quality is reflected in their rigorous selection and training process for technicians, ensuring that clients receive competent and reliable support.


20. SMaRT Technology Services, Inc.

  • Website: smartts.com
  • Ownership type: Private
  • Headquarters: Chicago, Illinois, United States (USA)
  • Employee distribution: United States (USA) 100%
  • Founded year: 1998
  • Headcount: 11-50
  • LinkedIn: smart-technology-services-inc.

SMaRT Technology Services, Inc. is an IT service provider based in Chicago, Illinois, specializing in technology support and solutions tailored for businesses. Founded in 1998, the company has built a reputation for delivering a wide array of services, including remote help desk support, network management, and hardware sales. Their team of certified experts is dedicated to enhancing productivity and ensuring the seamless operation of IT systems for their clients. SMaRT Technology Services serves not only local businesses but also extends its remote services across the United States, showcasing their capability to support clients regardless of location. Their adherence to ITIL-based processes ensures high-quality service delivery, while their focus on cost-effective solutions makes them an appealing choice for businesses looking to optimize their IT operations.


21. Pc Pal

  • Website: pcpal.co.uk
  • Ownership type: Private
  • Headquarters: Solihull, England, United Kingdom (UK)
  • Employee distribution: United Kingdom (UK) 80%, Ireland 20%
  • Founded year: 2005
  • Headcount: 1-10
  • LinkedIn: pc-pal

PC PAL, founded in 2005 and based in Solihull, England, is a private company that offers computer repair services and IT support. With a small team of 1-10 employees, they provide on-site and remote assistance to residential clients and small businesses throughout the UK. Their service portfolio includes desktop and laptop repairs, virus removal, and tailored IT support for small enterprises. PC PAL has garnered recognition in the industry, winning awards such as the Small Business Sunday award by Theo Paphitis and a national award for Service & Support. Their engineers are CRB vetted and qualified, ensuring a trustworthy service. The company emphasizes customer satisfaction and aims to resolve issues efficiently, whether through direct visits or remote support. They have established a reputation for being accessible and responsive, which is crucial in the IT support sector.



Remote IT Support Insights: Key Companies


CompanyHeadquarterSizeFoundedOwnership
Support.comNew York, New York, United States (USA)1001-50001997Corporate
ProgentSan Jose, California, United States (USA)51-2001999Private
NerdsToGoCarrollton, Texas, United States (USA)51-2002003Corporate
pcmedicPortugal201-5002001Private
iMe Polska S.A.Warsaw, Masovian Voivodeship, Poland501-10002014Private
ProTech IT Solutions, LLCNew York Mills, Minnesota, United States (USA)11-502012Private
TechmateNew York, New York, United States (USA)51-2002016Venture Capital
Meteorit LTDRehovot, Center, Israel11-501996Private
Onsite Computer ServicesBrewster, New York, United States (USA)11-501996Private
Tech TroopersStockholm, Stockholm, Sweden51-2002014Private
Assistência RemotaSao Paulo, Sao Paulo, Brazil1-102005Private
Suomen Kotidata OyFinland51-2002008Private
Computer-WizGainesville, Florida, United States (USA)11-502001Private
OneSupportSan Marcos, Texas, United States (USA)1001-50001993Private
Fast-teks On-Site Computer ServicesTampa, Florida, United States (USA)501-10002004Private
Jim's I.TBroadmeadows, Victoria, Australia201-5002005Private
Geeks On The WayNelson, British Columbia, Canada51-2002001Private
Fix My PcBedford, England, United Kingdom (UK)1-102000Private
NetSupport BrasilSao Paulo, Sao Paulo, Brazil11-502015Venture Capital
SMaRT Technology Services, Inc.Chicago, Illinois, United States (USA)11-501998Private
Pc PalSolihull, England, United Kingdom (UK)1-102005Private


Want to Find More Remote IT Support Companies?

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