Business process outsourcing (BPO) companies in Texas offer a wide range of services that include customer care, technical support, data management, and IT solutions. This industry has evolved rapidly, adapting to the technological advancements and increasingly globalized market. The firms often blend onshore and offshore capabilities, leveraging skill sets from various countries to enhance service delivery. The emergence of AI and automation technology is transforming traditional operations, setting the stage for growth in areas like digital mailroom services and omnichannel contact centers. These innovations promise to improve customer experiences while also driving cost efficiencies for businesses.

The companies featured in this list range from smaller firms with fewer than 50 employees to larger ones employing thousands. Most are privately owned and operate across multiple specialist sectors, often focusing on technology, customer service, and document management. Headquarters are primarily situated in major Texas cities, including El Paso, Dallas, and Austin. Founded from 1989 to 2018, they reflect a mix of extensive experience and fresh innovation. This spectrum of specialization highlights Texas as a hub for BPO services supporting industries like healthcare, finance, and eCommerce.

Continue reading to discover the top business process outsourcing companies in Texas.

Top 21 Business Process Outsourcing Companies in Texas

1. DATAMARK, Inc.

• Website: datamark.net
• Ownership type: Private
• Headquarters: El Paso, Texas, United States (USA)
• Employee distribution: India 49%, Mexico 27%, United States (USA) 23%
• Founded year: 1989
• Headcount: 1001-5000
• LinkedIn: datamark-inc-

DATAMARK, Inc. is a global contact center and business process outsourcing company headquartered in El Paso, Texas. Established in 1989, the firm specializes in customer service outsourcing, technical support, and document management. With a workforce of approximately 1,747 employees, DATAMARK operates from multiple locations in the U.S., Mexico, and India, allowing them to provide services in over 24 languages. The company serves a range of clients, including Fortune 500 companies and government agencies, focusing on improving customer experiences and streamlining operations. Their offerings include omnichannel contact center services, document lifecycle management, and digital mailroom services, which are tailored to meet the unique needs of various industries such as healthcare, banking, and transportation.

2. Outsourcing Center

• Website: outsourcing-center.com
• Ownership type: Private
• Headquarters: Dallas, Texas, United States (USA)
• Employee distribution: United States (USA) 24%, Bangladesh 24%, India 17%, Other 36%
• Founded year: 1997
• Headcount: 11-50
• LinkedIn: outsourcing-center

Outsourcing Center, based in Dallas, Texas, has been operational since 1997. This private company specializes in connecting businesses with outsourcing solutions across multiple sectors. They provide a range of services, including business process outsourcing (BPO), application development, and cybersecurity. With a network of over 8,000 providers, Outsourcing Center plays a crucial role in facilitating the outsourcing process for its clients. Their team has successfully managed over $150 billion in outsourcing contracts, demonstrating their expertise in the field. The company is also recognized for its commitment to cybersecurity, ensuring that clients can engage with vetted providers who meet stringent security standards. Their global reach includes a mix of providers from the United States, India, and other regions, allowing them to cater to a variety of business needs.

3. OKIN Process

• Website: okinprocess.com
• Ownership type: Private
• Headquarters: San Antonio, Texas, United States (USA)
• Employee distribution: Czech Republic 76%, United States (USA) 24%
• Founded year: 2004
• Headcount: 501-1000
• LinkedIn: okin-bpo

OKIN Process, founded in 2004 and based in San Antonio, Texas, is a business process outsourcing company that aims to enhance operational efficiency for its clients. With a workforce of approximately 305 employees, the company operates primarily in the United States and the Czech Republic. OKIN Process offers a variety of services, including customer service, data processing, and technology operations, targeting both scaling businesses and established enterprises. Their approach focuses on taking ownership of operational tasks, allowing clients to focus on their core business activities. The company prides itself on providing 24/7 support across multiple languages and locations, ensuring that they can meet the needs of their clients effectively. OKIN Process has built a reputation for delivering cost-efficient solutions without compromising on quality, making them a notable player in the outsourcing industry.

4. TRANSFORM Solutions

• Website: transformsolution.com
• Ownership type: Private
• Headquarters: Austin, Texas, United States (USA)
• Employee distribution: India 97%, United States (USA) 3%
• Founded year: 2002
• Headcount: 201-500
• LinkedIn: transform-solution-pvt-ltd

TRANSFORM Solutions, based in Austin, Texas, is a private business process outsourcing (BPO) service provider that specializes in business process management and operational transformation. Established in 2002, the company has grown to employ around 229 individuals, with a significant portion of its workforce located in India. TRANSFORM Solutions offers a wide array of services, including data management, back office operations, and robotic process automation, aimed at helping businesses improve efficiency and reduce operational costs. The company has built a reputation for delivering tailored solutions to clients in various sectors, such as eCommerce, healthcare, and fintech. With over 700 satisfied customers and a track record of automating thousands of processes, TRANSFORM Solutions demonstrates a solid commitment to driving operational excellence for its partners.

5. Oveana

• Website: oveana.com
• Ownership type: Family Owned
• Headquarters: El Paso, Texas, United States (USA)
• Employee distribution: United States (USA) 100%
• Founded year: 2013
• Headcount: 51-200
• LinkedIn: oveana-llc

Oveana, based in El Paso, Texas, is a family-owned business process outsourcing company that has been operational since 2013. It specializes in customer experience and document management services, catering to a variety of industries including automotive, healthcare, energy, and finance. Oveana's services include digital mailroom operations, document processing, data capture, and multichannel contact center solutions. The company prides itself on its ability to provide customized solutions tailored to the specific needs of its clients. With a workforce that is fully based in the United States, Oveana emphasizes quality and efficiency, employing Lean and Six Sigma methodologies to enhance its service delivery. The company has achieved a notable client retention rate and has serviced millions of end users, showcasing its operational capabilities and commitment to customer satisfaction.

6. Credence Global Solutions

• Website: credencegs.com
• Ownership type: Private
• Headquarters: Dallas, Texas, United States (USA)
• Employee distribution: India 98%, Other 2%
• Founded year: 2014
• Headcount: 1001-5000
• LinkedIn: credence-resource-management-llc

Credence Global Solutions, founded in 2014 and based in Dallas, Texas, is a consulting firm that specializes in innovative financial recovery and business process outsourcing services. With a workforce of over 1,500 employees, predominantly located in India, the company serves a variety of sectors including healthcare, telecommunications, financial services, and media. Their service offerings include revenue cycle management, customer experience solutions, and business process outsourcing, all designed to enhance operational efficiency and customer engagement through technology. Credence Global Solutions emphasizes a client-centric approach, tailoring their services to meet the unique needs of each client. Their technology solutions, such as the iConnect platform, further support their mission to drive financial transformation and operational excellence for their clients.

7. KAnand Corporation

• Website: kanandcorp.com
• Ownership type: Private
• Headquarters: Austin, Texas, United States (USA)
• Employee distribution: United States (USA) 57%, India 41%, Canada 2%
• Founded year: 2004
• Headcount: 51-200
• LinkedIn: kanand-corporation

KAnand Corporation, founded in 2004 and based in Austin, Texas, is a private IT consulting firm that specializes in a range of business and IT services. With a workforce of approximately 87 employees, the company has established itself as a reliable partner for businesses seeking to improve their operational efficiency. KAnand provides services that include application development, workforce management, and notably, business process outsourcing. Their approach focuses on reducing costs and enhancing organizational flexibility for clients, particularly in the software and manufacturing sectors. The company operates multiple offices across the United States, Canada, and India, allowing them to deliver timely and cost-effective solutions. KAnand's commitment to ethical practices and client satisfaction is evident in their client testimonials, which highlight their ability to adapt to changing business requirements and provide exceptional support. This dedication positions KAnand as a valuable player in the IT services and business process outsourcing industry.

8. OneSupport

• Website: onesupport.com
• Ownership type: Private
• Headquarters: San Marcos, Texas, United States (USA)
• Employee distribution: United States (USA) 95%, Mexico 5%
• Founded year: 1993
• Headcount: 1001-5000
• LinkedIn: onesupport

OneSupport, based in San Marcos, Texas, is a private company that has been providing contact center solutions and business process outsourcing services since its founding in 1993. With a workforce of approximately 522 employees, the company has developed a reputation for delivering customized solutions that enhance customer service and operational efficiency. OneSupport serves a range of clients, including Internet Service Providers and Fortune 500 companies, demonstrating its capability to handle both large-scale and specialized needs. Their core offerings include BPO and contact center operations, business continuity and disaster recovery, and staffing and training supplementation. The company has also established itself as a pioneer in work-at-home contact center solutions, adapting to the evolving demands of the industry. OneSupport emphasizes the importance of security and compliance, ensuring that their services meet regulatory standards while protecting client data.

9. AIS Info

• Website: aisinfo.com
• Ownership type: Private
• Headquarters: Houston, Texas, United States (USA)
• Employee distribution: India 96%, United States (USA) 4%
• Founded year: 2000
• Headcount: 501-1000
• LinkedIn: ais-infosource

AIS Info, founded in 2000 and based in Houston, Texas, is a professional services company that specializes in data integration, technology solutions, loan servicing, and legal support. With a workforce of approximately 1,258 employees, predominantly located in India, AIS Info serves a variety of industries, including automotive, banking, mortgage, insurance, and telecommunications. The company focuses on optimizing back-office operations, particularly for clients in the banking and financial sectors, by employing skilled professionals and automation to enhance efficiency and reduce costs. Their services include business process outsourcing, which allows clients to concentrate on core business activities while AIS Info manages day-to-day operations. The firm is recognized for its commitment to compliance and risk mitigation, making it a strategic partner for organizations seeking to improve their operational frameworks.

10. DataXport International LLC

• Website: dataxport.net
• Ownership type: Private
• Headquarters: El Paso, Texas, United States (USA)
• Employee distribution: United States (USA) 89%, Mexico 11%
• Founded year: 2001
• Headcount: 201-500
• LinkedIn: dataxport-international-llc

DataXport International LLC, based in El Paso, Texas, is a business process outsourcing company founded in 2001. With a workforce of approximately 201-500 employees, the company specializes in a range of services that include document management, customer contact support, IT managed services, and healthcare support services. DataXport primarily serves businesses across various sectors, helping them improve operational efficiency and reduce costs through outsourcing. The company operates with a strong emphasis on quality and customer satisfaction, ensuring that their clients receive reliable and effective support. Their bilingual capabilities allow them to cater to a broader client base, particularly in the U.S. and Mexico, where they have a significant presence. DataXport's nearshore operations in Ciudad Juarez, Mexico, enable them to offer competitive pricing while maintaining high service standards. This strategic positioning enhances their appeal to businesses seeking cost-effective outsourcing solutions.

11. QTAT BPO Solutions Inc.

• Website: qtatinc.com
• Ownership type: Family Owned
• Headquarters: Houston, Texas, United States (USA)
• Employee distribution: India 75%, United States (USA) 25%
• Founded year: 2006
• Headcount: 201-500
• LinkedIn: qtat

QTAT BPO Solutions Inc., based in Houston, Texas, is a family-owned business process outsourcing company that has been operational since 2006. The firm specializes in providing litigation support, IT-enabled services, and revenue cycle management. With a workforce distribution of 75% in India and 25% in the United States, QTAT leverages global talent to enhance operational efficiency for its clients. The company has built a strong client base, primarily serving law firms and healthcare organizations, and has completed over 150,000 mass tort cases, showcasing its expertise in handling complex legal and medical data. QTAT prides itself on its commitment to quality and fast turnaround times, which have earned it the trust of over 250 businesses. The founder, Afshan Khan, has a background in business development and has been instrumental in the company's growth and service diversification over the years.

12. AtPoint

• Website: atpointgroup.com
• Ownership type: Private
• Headquarters: Houston, Texas, United States (USA)
• Employee distribution: Jamaica 100%
• Founded year: 2000
• Headcount: 201-500
• LinkedIn: atpoint

AtPoint Group, founded in 2000 and based in Houston, Texas, is a private business process outsourcing (BPO) provider. The company specializes in customer experience management, offering services that include sales, debt collection, tech support, and back-office support. AtPoint has a significant operational presence in Jamaica, where it employs a skilled workforce to deliver high-quality services to clients across various sectors, including automotive, healthcare, and fintech. With a history that traces back to its origins as a data entry company, AtPoint has evolved into a trusted partner for businesses seeking to enhance their customer interactions. The company prides itself on its commitment to employee development and customer satisfaction, maintaining a low attrition rate that reflects its dedication to service excellence. AtPoint's strategic focus on nearshore outsourcing allows it to provide timely and culturally aligned support to its U.S.-based clients, making it a competitive option in the BPO market.

13. FutureNow Technologies

• Website: fnint.com
• Ownership type: Private
• Headquarters: Houston, Texas, United States (USA)
• Employee distribution: Pakistan 98%, Other 2%
• Founded year: 2002
• Headcount: 501-1000
• LinkedIn: futurenow-technologies

FutureNow Technologies, founded in 2002 and based in Houston, Texas, is a technology solutions provider that specializes in a variety of services, including business application development, cloud migration, and notably, business process outsourcing. The company serves a wide array of clients across industries such as retail, telecom, and healthcare, focusing on modernizing IT assets and optimizing operational efficiency. With a workforce predominantly located in Pakistan, FutureNow leverages a global talent pool to deliver its services. The firm emphasizes quality and compliance, maintaining multiple international ISO certifications, which underscores its commitment to high standards in service delivery. FutureNow's approach combines technology with strategic consulting to help clients navigate the complexities of digital transformation and operational challenges.

14. Support Services Group

• Website: supportservicesgroup.co
• Ownership type: Private Equity
• Headquarters: Waco, Texas, United States (USA)
• Employee distribution: United States (USA) 24%, Philippines 18%, Costa Rica 16%, Other 43%
• Latest funding: August 2022
• Founded year: 1998
• Headcount: 5001-10000
• LinkedIn: s2g-support-services-group

Support Services Group (SSG) is a business process outsourcing provider based in Waco, Texas, established in 1998. The company specializes in customer support and BPO solutions, catering to various sectors such as retail, telecommunications, healthcare, and more. SSG offers a range of services, including contact center solutions, business intelligence, and sales generation, all aimed at enhancing customer satisfaction and loyalty. With a workforce of over 2,000 employees, SSG operates in multiple countries, including the United States, Philippines, Costa Rica, and Mexico, allowing them to provide multilingual support and adapt to the needs of global brands. Their commitment to personalized service and performance management has earned them recognition in the industry, including multiple awards for customer service excellence. SSG's focus on technology and tailored solutions positions them as a relevant player in the BPO market.

15. DigitalHub

• Website: digitalhublatam.com
• Ownership type: Private
• Headquarters: Dallas, Texas, United States (USA)
• Employee distribution: Peru 80%, Pakistan 10%, India 10%
• Founded year: 2018
• Headcount: 11-50
• LinkedIn: digitalhubpe

DigitalHub, based in Dallas, Texas, is a private outsourcing company founded in 2018. With a workforce of 19 employees, the company focuses on business process outsourcing (BPO) and information technology outsourcing (ITO). They offer a range of services, including customer experience management, software development, and business process automation. DigitalHub primarily serves clients in Latin America, leveraging a nearshoring model that aligns with U.S. time zones, thus enhancing communication and operational efficiency. The company has established itself in various industries, notably telecommunications and banking, and emphasizes a strong cultural integration with its clients. Their team is composed of professionals from top Latin American universities, ensuring a high level of expertise and English proficiency. DigitalHub aims to help businesses scale and improve their processes through innovative and digitally augmented solutions.

16. Arthur Lawrence

• Website: arthurlawrence.net
• Ownership type: Private
• Headquarters: Houston, Texas, United States (USA)
• Employee distribution: Pakistan 57%, United States (USA) 38%, Other 5%
• Founded year: 2003
• Headcount: 501-1000
• LinkedIn: arthur-lawrence

Arthur Lawrence, founded in 2003 and based in Houston, Texas, is a consulting firm that specializes in providing a wide range of business solutions. The company focuses on talent acquisition, customer experience, and digital transformation services, catering to various industries such as healthcare, technology, and financial services. With a workforce that is predominantly located in Pakistan and the United States, Arthur Lawrence has established a global presence. They have served over 1,200 clients and maintain a high satisfaction rate of 98.7% across their projects. Their services include business process management and legal process outsourcing, which are integral to the BPO industry. Arthur Lawrence has not reported any funding, indicating a self-sustained growth model. The firm emphasizes innovative technology solutions to help organizations enhance operational efficiency and drive growth.

17. CyfutureBPO

• Website: cyfuturebpo.com
• Ownership type: Private
• Headquarters: Houston, Texas, United States (USA)
• Founded year: 2004
• Headcount: 201-500
• LinkedIn: cyfuture-bpo

CyfutureBPO, based in Houston, Texas, is a private business process outsourcing provider that specializes in call center services. Founded in 2004, the company has built a reputation for delivering high-quality customer support and operational efficiency to its clients. CyfutureBPO offers a range of services, including inbound and outbound call center operations, technical support, lead generation, and data entry. Their client base includes businesses of various sizes, all seeking to improve customer satisfaction and streamline operations. The company prides itself on its robust infrastructure and a team of trained professionals dedicated to meeting client needs. With a focus on innovation and adaptability, CyfutureBPO has positioned itself as a reliable partner for organizations looking to enhance their customer service capabilities.

18. NearLinx

• Website: nearlinx.com
• Ownership type: Private
• Headquarters: Austin, Texas, United States (USA)
• Employee distribution: Costa Rica 97%, United States (USA) 3%
• Founded year: 2016
• Headcount: 201-500
• LinkedIn: gpshiring

NearLinx, founded in 2016 and based in Austin, Texas, is a private IT service provider that specializes in high-performance nearshore IT and telecom support services. The company offers a range of services including IT support, call center operations, software development, and business process outsourcing, primarily targeting U.S. businesses in the Telecom, Financial, and Insurance sectors. With a workforce predominantly located in Costa Rica, NearLinx leverages the benefits of nearshoring to provide skilled talent while ensuring effective communication and operational efficiency. The company prides itself on its ability to reduce costs for clients while enhancing their operational capabilities. NearLinx has built a reputation for its expertise in telecom and IT, backed by a team with extensive industry experience. Their operational facilities in Costa Rica are equipped with state-of-the-art technology, ensuring a secure and efficient working environment for their staff. The company emphasizes customer satisfaction and aims to act as a strategic partner for its clients, focusing on delivering tailored solutions that meet specific business needs.

19. Impressico Business Solutions

• Website: impressico.com
• Ownership type: Private
• Headquarters: Plano, Texas, United States (USA)
• Employee distribution: India 95%, United States (USA) 3%, Other 2%
• Founded year: 2008
• Headcount: 201-500
• LinkedIn: impressico-business-solutions

Impressico Business Solutions, founded in 2008 and based in Plano, Texas, is a digital transformation consulting firm that specializes in various technology-driven services. With a workforce of approximately 472 employees, the company primarily operates out of India, where about 95% of its staff is located. Impressico provides a broad array of services, including software engineering, data analytics, cloud solutions, and notably, business process services. Their business process services help organizations streamline non-core functions, enhancing efficiency and reducing operational costs. Impressico serves clients across multiple industries, such as fintech, healthcare, and retail, showcasing its adaptability and commitment to meeting the needs of various sectors. The company has established itself as a trusted partner for businesses looking to navigate their digital transformation journeys, leveraging advanced technologies to deliver tailored solutions.

20. Citta

• Website: cittasolutions.com
• Ownership type: Private
• Headquarters: Plano, Texas, United States (USA)
• Employee distribution: India 92%, United States (USA) 3%, South Africa 3%, Other 3%
• Founded year: 2009
• Headcount: 201-500
• LinkedIn: citta-solutions

Citta Solutions, founded in 2009 and based in Plano, Texas, is a private IT services and business consulting firm. The company specializes in a broad spectrum of technology solutions, including software development, cloud services, and notably, business process outsourcing (BPO). Citta serves multiple industries such as logistics, healthcare, and finance, aiming to improve operational efficiency and customer engagement for its clients. With a workforce primarily located in India, Citta leverages cost-effective resources to deliver its services. The company has established itself as a significant player in the global software and automation market, continuously evolving to meet the changing needs of its clients. Citta's commitment to innovation is evident in its offerings, which include advanced ERP systems and automation solutions, making it a relevant choice for businesses seeking to optimize their processes.

21. SupportNinja

• Website: supportninja.com
• Ownership type: Corporate
• Headquarters: Austin, Texas, United States (USA)
• Employee distribution: Philippines 88%, United States (USA) 9%, Other 4%
• Latest funding: February 2021
• Founded year: 2015
• Headcount: 1001-5000
• LinkedIn: supportninja

SupportNinja, headquartered in Austin, Texas, is an outsourcing company that specializes in customer experience solutions. Since its inception in 2015, it has grown to employ approximately 1,862 individuals, with a significant portion of its workforce located in the Philippines. The company provides a variety of services, including customer support, technical support, content moderation, and data processing, catering primarily to sectors such as eCommerce and SaaS. SupportNinja aims to assist businesses in scaling their operations while improving customer satisfaction. Their recent initiatives, such as expanding U.S. work-at-home operations, reflect their proactive approach to meeting client needs and adapting to market demands. This focus on customer experience and operational efficiency underscores their relevance in the outsourcing industry.

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