Business process outsourcing (BPO) in New York consists of firms that help other businesses manage operations outside of their core tasks. These service providers range from tech support and customer interaction centers to back-office operations and specialized IT services. By leveraging technology and skilled labor, they enhance efficiency and allow clients to focus on their primary objectives. The industry is evolving with automation and analytics playing key roles in shaping service delivery, while the integration of AI technologies sets a course toward greater productivity and innovation. Overall, BPO continues to become essential in tackling both operational challenges and industry demands.


The companies listed represent an eclectic mix of sizes and specialties within the BPO sector. They vary in age, with several founded during the late 20th century, while others emerged recently from 2016 to 2019. This range reflects the industry's adaptability and growth potential. Geographic presence also varies, with many having operations spread across the United States and offshore locations—prominently in India and the Philippines. Each company offers unique services including IT support, customer engagement, and process management, catering to different business needs and sectors, ensuring client optimization.


Read on to discover the top business process outsourcing companies in New York.


Top 21 Business Process Outsourcing Companies in New York


1. Sutherland

  • Website: sutherlandglobal.com
  • Ownership type: Private Equity
  • Headquarters: Rochester, New York, United States (USA)
  • Employee distribution: India 56%, Philippines 9%, Egypt 9%, Other 26%
  • Latest funding: $300.0M, October 2014
  • Founded year: 1986
  • Headcount: 10001+
  • LinkedIn: sutherland-global-services

Sutherland is a business process outsourcing and digital transformation services company based in Rochester, New York. Established in 1986, Sutherland has grown to employ over 57,000 individuals across various countries, including India, the Philippines, and Egypt. The company specializes in enhancing operational efficiency and customer experiences through innovative technology and consulting services. Their offerings include business process as a service (BPaaS), advanced analytics, artificial intelligence, and cloud solutions, catering to industries such as healthcare, finance, and telecommunications. Sutherland has also received significant funding, with a reported amount of $300 million in 2014, which has likely supported their expansion and technological advancements. Their commitment to integrating AI and automation into their processes reflects a forward-thinking approach that aligns with current industry trends.


2. The Outsourcing Institute


The Outsourcing Institute, founded in 1993 and based in Syosset, New York, is a private consulting firm that specializes in outsourcing and technology services. With a team of 11-50 employees, the company focuses on helping businesses enhance their operational efficiency through various outsourcing strategies. They offer services in digital transformation, sales and marketing solutions, and recruitment, catering primarily to the B2B sector. The Outsourcing Institute operates a membership network of over 70,000 professionals globally, providing a platform for knowledge sharing and collaboration in the outsourcing industry. Their commitment to educating businesses about the evolving landscape of outsourcing, particularly in the context of digital transformation and automation, positions them as a significant player in the field.


3. Chrisian, Inc.

  • Website: chrisian.com
  • Ownership type: Private
  • Headquarters: Queens, New York, United States (USA)
  • Employee distribution: United States (USA) 50%, Philippines 50%
  • Founded year: 1987
  • Headcount: 201-500
  • LinkedIn: chrisian-inc-

Chrisian, Inc. is a private outsourcing company based in Queens, New York, with a significant operational footprint in the Philippines. Founded in 1987, the company has built a reputation for providing a wide range of business process outsourcing services. Their offerings include IT support, software development, cloud services, and customer support, catering to various industries. Chrisian focuses on helping businesses streamline operations and enhance efficiency through expert solutions. With a workforce that is evenly distributed between the United States and the Philippines, the company leverages the skilled labor pool in the Philippines, known for its proficiency in customer service and technical support. Chrisian's commitment to transparency and data security compliance positions it as a reliable partner for businesses looking to outsource critical functions.


4. Vee Technologies

  • Website: veetechnologies.com
  • Ownership type: Private
  • Headquarters: New York, New York, United States (USA)
  • Employee distribution: India 96%, United States (USA) 4%
  • Founded year: 2000
  • Headcount: 5001-10000
  • LinkedIn: vee-technologies

Vee Technologies, founded in 2000 and headquartered in New York, is a consulting and professional services provider that offers a wide array of technology-enabled solutions. The company operates primarily in sectors such as healthcare, IT, engineering, and logistics. With a workforce of over 3,200 employees, predominantly based in India, Vee Technologies has established itself as a key player in the outsourcing industry. The firm assists organizations in streamlining operations, reducing costs, and enhancing compliance through its comprehensive service offerings, which include revenue cycle management, legal process outsourcing, and various IT services. Vee Technologies has built a reputation for delivering precise and efficient outcomes, making it a trusted partner for businesses ranging from mid-sized firms to Fortune 500 companies.


5. Klaxontech Inc

  • Website: klaxontech.com
  • Ownership type: Private
  • Headquarters: New York, New York, United States (USA)
  • Employee distribution: India 54%, United States (USA) 46%
  • Founded year: 2013
  • Headcount: 51-200
  • LinkedIn: klaxontech

Klaxontech Inc, founded in 2013 and based in New York, is an IT consulting and business solutions provider. The company specializes in transforming businesses through technology, offering a wide array of services that include healthcare solutions, workforce optimization, automation, and business process outsourcing. Klaxontech primarily serves large enterprises, helping them enhance operational efficiency and navigate the complexities of digital transformation. With a workforce distribution of 54% in India and 46% in the United States, Klaxontech leverages global talent to deliver tailored solutions across various industries such as aerospace, automotive, banking, healthcare, and more. Their commitment to innovation is evident in their focus on integrating advanced technologies like AI and automation into their service offerings, positioning them as a significant player in the business process outsourcing sector.


6. Center One, LLC

  • Website: center-one.com
  • Ownership type: Private
  • Headquarters: Buffalo, New York, United States (USA)
  • Founded year: 2005
  • Headcount: 1-10
  • LinkedIn: center-one-llc

Center One, LLC, established in 2005 and based in Buffalo, New York, is a privately owned business process outsourcing (BPO) provider. The company focuses on delivering call center operations and back office support services, primarily to large financial institutions and emerging market participants. With a commitment to compliance and quality, Center One operates around the clock, ensuring that client needs are met at any time. Their services include inbound and outbound call center operations, strategic account servicing, and comprehensive back office support. The firm prides itself on understanding the unique needs of each client, offering customized solutions that enhance customer satisfaction and operational efficiency. Center One has built a reputation for reliability and professionalism, supported by a leadership team with extensive experience in the industry. This experience allows them to adapt to changing market demands and regulatory requirements, making them a trusted partner for businesses looking to outsource critical functions.


7. Aapico Steps

  • Website: aapicosteps.com
  • Ownership type: Private
  • Headquarters: Brooklyn, New York, United States (USA)
  • Employee distribution: India 100%
  • Founded year: 2016
  • Headcount: 51-200
  • LinkedIn: itvulture

Aapico Steps, founded in 2016 and based in Brooklyn, New York, is a private outsourcing service provider that specializes in business process outsourcing (BPO) and IT services. The company offers a wide range of solutions tailored to meet the needs of businesses across various sectors. Their services include recruitment process outsourcing, virtual assistance, eCommerce support, and more. Aapico Steps aims to enhance operational efficiency for its clients, allowing them to focus on their core business functions. With a workforce primarily located in India, the company leverages global talent to deliver its services effectively. Aapico Steps has built a reputation for providing personalized attention and measurable results, helping clients achieve significant improvements in their operational performance.


8. Spoke

  • Website: gospoke.co
  • Ownership type: Private
  • Headquarters: New York, New York, United States (USA)
  • Employee distribution: United States (USA) 62%, Philippines 28%, Mexico 9%
  • Founded year: 2017
  • Headcount: 201-500
  • LinkedIn: bristol-palmer

Spoke is a business process outsourcing company based in New York, founded in 2017. With a workforce of around 201-500 employees, Spoke specializes in providing services that include data analytics, customer success, and back office support. The company aims to assist high-growth businesses by streamlining their operations and offering customized solutions that facilitate efficient scaling. Spoke operates with a significant employee distribution, with 62% of its workforce based in the United States, while the remainder is located in the Philippines and Mexico. This geographic distribution allows Spoke to leverage cost-effective labor while maintaining quality service. The firm prides itself on fostering partnerships rather than merely acting as a service provider, emphasizing cultural fit and ongoing training for its employees. This approach not only enhances the quality of service but also contributes to a high retention rate among staff, which is crucial for maintaining continuity in client relationships.


9. Velocitii

  • Website: velocitii.com
  • Ownership type: Private
  • Headquarters: Medina, New York, United States (USA)
  • Employee distribution: United States (USA) 100%
  • Founded year: 2014
  • Headcount: 51-200
  • LinkedIn: velocitii

Velocitii, founded in 2014 and based in Medina, New York, is a business process outsourcing company dedicated to improving customer service and operational efficiency for various organizations. With a workforce of approximately 80 employees, the company offers a range of services that include customer care, revenue generation, back office support, and business process transformation. Velocitii positions itself as a partner to brands and organizations, aiming to create opportunities and enhance customer interactions. The company prides itself on its US-based workforce, primarily located in Western New York, and emphasizes the importance of human connections in delivering exceptional customer experiences. Velocitii has garnered recognition for its workplace culture, being named a top workplace and earning accolades for its leadership and employee satisfaction. This commitment to both client success and employee engagement underscores its role in the BPO industry.


10. ADEC Solutions-USA


ADEC Solutions-USA, founded in 2005 and based in Deposit, New York, is a private business process outsourcing company. With a workforce of between 1,001 and 5,000 employees, ADEC Solutions-USA provides a comprehensive suite of services designed to streamline operations for businesses. Their offerings include document management, online archiving, contact center services, rebate processing, and application development. The company serves a variety of industries, notably healthcare, logistics, and finance, helping clients improve efficiency and focus on core business functions. ADEC Solutions-USA is part of ADEC Innovations, which enhances its capabilities with a strong foundation in technology and BPO experience. Their commitment to impact sourcing reflects a focus on social responsibility, aiming to create job opportunities in marginalized communities while delivering value to clients.


11. Simetrix Solutions

  • Website: simetrix-solutions.com
  • Ownership type: Private
  • Headquarters: New York, New York, United States (USA)
  • Employee distribution: Albania 72%, Kosovo 28%
  • Founded year: 2010
  • Headcount: 201-500
  • LinkedIn: simetrix-solutions

Simetrix Solutions, founded in 2010 and based in New York, New York, is a private business process outsourcing (BPO) and consulting firm. With a workforce of approximately 275 employees, the company has established itself as a provider of customer support and outsourcing services. Simetrix Solutions specializes in multilingual call centers, tech support, and back-office support, catering to a variety of industries. The company operates globally, with a notable presence in Albania and Kosovo, where a majority of its workforce is located. Their commitment to operational efficiency is evident in their tailored solutions designed to meet the unique needs of their clients. Simetrix Solutions has successfully served over 150 clients, demonstrating their capability and reliability in the BPO market.


12. Cogneesol

  • Website: cogneesol.com
  • Ownership type: Private
  • Headquarters: New York, New York, United States (USA)
  • Employee distribution: India 97%, United States (USA) 2%
  • Founded year: 2008
  • Headcount: 501-1000
  • LinkedIn: cogneesol

Cogneesol, founded in 2008 and headquartered in New York, is a business process management company that specializes in providing tailored solutions across multiple sectors. With a workforce of approximately 766 employees, predominantly located in India, Cogneesol focuses on enhancing operational efficiency for clients in industries such as healthcare, banking, and real estate. Their service offerings include finance and accounting, legal support, and technology solutions, which are designed to help organizations navigate complex regulatory environments and optimize their processes. Cogneesol has developed proprietary platforms and frameworks that support their clients in achieving agility and resilience in their operations. The company has not reported any funding, indicating a self-sustained growth model. Their emphasis on data, analytics, and technology integration further underscores their relevance in the business process outsourcing industry.


13. World Class Contact Centers

  • Website: worldclasscc.com
  • Ownership type: Private
  • Headquarters: New York, New York, United States (USA)
  • Employee distribution: United States (USA) 83%, Dominican Republic 11%, Philippines 6%
  • Founded year: 2019
  • Headcount: 201-500
  • LinkedIn: world-class-contact-centers

World Class Contact Centers (WCCC) is a customer service provider based in New York, specializing in business process outsourcing and customer engagement solutions. Founded in 2019, the company has quickly made its mark in the industry by offering a range of services, including inbound and outbound call handling, customer support, and process improvement. WCCC's team, which includes professionals with over 30 years of experience in the contact center sector, understands the intricacies of customer interactions. They prioritize a personalized approach, employing innovative personality-based sourcing methods to ensure the right fit for each client's needs. Their clientele spans various sectors, including retail, healthcare, finance, and technology, showcasing their ability to adapt and provide tailored solutions. WCCC emphasizes continuous improvement and operational excellence, aiming to enhance customer satisfaction and efficiency for their partners.


14. Headway BPO Solutions / Headway BPO of America

  • Website: headwaybpo.com
  • Ownership type: Private
  • Headquarters: New York, New York, United States (USA)
  • Employee distribution: India 86%, United States (USA) 14%
  • Founded year: 2016
  • Headcount: 201-500
  • LinkedIn: headwaybpo

Headway BPO Solutions, also known as Headway BPO of America, is a business process outsourcing and consulting firm based in New York, New York. Established in 2016, the company specializes in a variety of services including bookkeeping, tax preparation, human resources, and digital marketing. With a workforce primarily located in India, Headway BPO effectively combines cost efficiency with quality service delivery. The firm caters to businesses across multiple sectors, helping them streamline operations and improve overall efficiency through tailored solutions. Their commitment to business transformation and consulting services positions them as a relevant player in the outsourcing industry, addressing the evolving needs of their clients.


15. assistclick

  • Website: assistclick.com
  • Ownership type: Private
  • Headquarters: New York, New York, United States (USA)
  • Employee distribution: India 100%
  • Founded year: 2004
  • Headcount: 11-50
  • LinkedIn: assistclick

AssistClick, founded in 2004 and based in New York City, operates as a consulting firm that specializes in Knowledge Process Outsourcing (KPO) services. The company provides a range of services including information management, document processing, business analytics, and consulting. Their clientele spans various sectors such as Financial Services, Insurance, Real Estate, Healthcare, and Legal. With a team that boasts experience from prestigious firms and institutions, AssistClick aims to help clients achieve operational efficiencies and significant cost savings. The firm emphasizes a collaborative approach, leveraging a global workforce and proprietary methodologies to deliver tailored solutions. Their commitment to quality and efficiency positions them as a strategic partner for businesses looking to optimize their operations.


16. Nueva Solutions Inc.

  • Website: nuevainc.com
  • Ownership type: Private
  • Headquarters: New York, New York, United States (USA)
  • Employee distribution: United States (USA) 67%, India 33%
  • Founded year: 2008
  • Headcount: 11-50
  • LinkedIn: nueva-solutions-inc-

Nueva Solutions Inc. is an IT consulting and staffing agency based in New York, founded in 2008. With a team of around 30 employees, the company specializes in IT staffing, project management, and consulting services. They cater to businesses seeking qualified IT professionals and effective project management solutions. Nueva Solutions prides itself on its personalized approach, ensuring that each client receives services tailored to their specific operational needs. The company also offers business process engineering and system architecture, indicating a broader involvement in optimizing business operations. Notably, they provide business process outsourcing (BPO) services through partnerships, allowing clients to choose from onshore and offshore solutions. Their commitment to quality and client satisfaction is reflected in their operational philosophy, which emphasizes values such as integrity and trust.


17. BPO Labs Solutions

  • Website: bpolabsolutions.com
  • Ownership type: Private
  • Headquarters: New York, New York, United States (USA)
  • Employee distribution: Colombia 94%, Other 6%
  • Founded year: 2019
  • Headcount: 201-500
  • LinkedIn: bpo2b-labs

BPO Labs Solutions, based in New York, specializes in business process outsourcing with a strong focus on customer experience and staffing solutions. Founded in 2019, the company has quickly carved out a niche in the BPO sector by offering a range of services designed to optimize processes and enhance customer interactions. Their offerings include employee training, real-time customer support, and process optimization, all aimed at improving operational efficiency for their clients. With a workforce predominantly located in Colombia, BPO Labs Solutions benefits from a cost-effective labor market while ensuring high-quality service delivery. The company is dedicated to adapting to the unique needs of each client, which positions it well within the competitive landscape of business process outsourcing.


18. Callmax Solutions

  • Website: callmaxsolutions.com
  • Ownership type: Private
  • Headquarters: Brooklyn, New York, United States (USA)
  • Employee distribution: Philippines 57%, Dominican Republic 18%, United States (USA) 16%, Other 8%
  • Founded year: 2009
  • Headcount: 201-500
  • LinkedIn: callmax-solutions

Callmax Solutions, based in Brooklyn, New York, is a private business process outsourcing (BPO) provider that specializes in delivering tailored outsourcing solutions to businesses. Established in 2009, the company has grown to employ around 236 individuals, with a significant portion of its workforce located in the Philippines, Dominican Republic, and the United States. Callmax Solutions offers a comprehensive range of services, including back-office support, customer service, and administrative management, catering to various industries such as healthcare, e-commerce, insurance, and technology. Their approach focuses on enhancing operational efficiency and customer satisfaction through skilled teams and innovative processes. By providing 24/7 availability and customized training modules, Callmax Solutions aims to ensure that their clients can scale operations effectively while maintaining high service quality. The company has not reported any funding, indicating a self-sustained growth model.


19. Jda Tsg

  • Website: jdatsg.com
  • Ownership type: Private
  • Headquarters: New York, New York, United States (USA)
  • Employee distribution: United States (USA) 99%, Other 1%
  • Founded year: 2011
  • Headcount: 501-1000
  • LinkedIn: jdatsg

JDA TSG, founded in 2011 and based in New York, specializes in business process outsourcing with a focus on consulting, program management, and expert talent sourcing. The company serves enterprise-level organizations, helping them enhance operational efficiency and scalability. JDA TSG has worked with notable brands across various industries, demonstrating its capability to address complex business challenges. Their services include program management and delivery, expert talent sourcing, and tax services, showcasing their multifaceted approach to outsourcing. The company prides itself on its collaborative methodology and has successfully completed over 500 client engagements, achieving significant reductions in resource delivery time and costs. JDA TSG emphasizes a culture of respect and professional empowerment, which aids in attracting and retaining top talent in the industry.


20. Aspire Globus

  • Website: aspireglobus.com
  • Ownership type: Private
  • Headquarters: Lake Success, New York, United States (USA)
  • Employee distribution: India 90%, United States (USA) 10%
  • Founded year: 2012
  • Headcount: 201-500
  • LinkedIn: aspireminc

Aspire Globus, founded in 2012 and based in Lake Success, New York, is a business process outsourcing company that specializes in a wide array of services. These include finance and accounting, insurance BPO, data management, digital marketing, and mortgage services. With a workforce primarily located in India, the company has positioned itself to provide cost-effective solutions to its clients. Aspire Globus aims to enhance operational efficiency for businesses by offering expert outsourcing solutions tailored to their specific needs. Over the years, they have built a reputation for delivering quality services that help clients streamline their operations and focus on core business activities. Their commitment to customer satisfaction is reflected in their high satisfaction rates and positive testimonials from various industries.


21. Horatio

  • Website: hirehoratio.com
  • Ownership type: Private
  • Headquarters: New York, New York, United States (USA)
  • Employee distribution: Dominican Republic 80%, Colombia 19%
  • Founded year: 2018
  • Headcount: 1001-5000
  • LinkedIn: hire-horatio

Horatio, based in New York City, is an outsourcing service provider that specializes in customer service and operational support. Founded in 2018, the company has grown to employ around 860 people, with a significant portion of its workforce located in the Dominican Republic and Colombia. Horatio offers customized solutions tailored to the needs of businesses across various sectors, including retail, e-commerce, and healthcare. Their services range from customer support to back office operations, emphasizing quality and efficiency. The company leverages advanced technology and a skilled workforce to enhance customer experiences and streamline operations. Horatio has garnered positive feedback from clients, who appreciate their flexibility and the integration of their teams with client operations, viewing them as strategic partners rather than mere vendors.



Business Process Outsourcing Insights: Key Companies in New York


CompanyHeadquarterSizeFoundedOwnership
SutherlandRochester, New York, United States (USA)10001+1986Private Equity
The Outsourcing InstituteSyosset, New York, United States (USA)11-501993Private
Chrisian, Inc.Queens, New York, United States (USA)201-5001987Private
Vee TechnologiesNew York, New York, United States (USA)5001-100002000Private
Klaxontech IncNew York, New York, United States (USA)51-2002013Private
Center One, LLCBuffalo, New York, United States (USA)1-102005Private
Aapico StepsBrooklyn, New York, United States (USA)51-2002016Private
SpokeNew York, New York, United States (USA)201-5002017Private
VelocitiiMedina, New York, United States (USA)51-2002014Private
ADEC Solutions-USADeposit, New York, United States (USA)1001-50002005Private
Simetrix SolutionsNew York, New York, United States (USA)201-5002010Private
CogneesolNew York, New York, United States (USA)501-10002008Private
World Class Contact CentersNew York, New York, United States (USA)201-5002019Private
Headway BPO Solutions / Headway BPO of AmericaNew York, New York, United States (USA)201-5002016Private
assistclickNew York, New York, United States (USA)11-502004Private
Nueva Solutions Inc.New York, New York, United States (USA)11-502008Private
BPO Labs SolutionsNew York, New York, United States (USA)201-5002019Private
Callmax SolutionsBrooklyn, New York, United States (USA)201-5002009Private
Jda TsgNew York, New York, United States (USA)501-10002011Private
Aspire GlobusLake Success, New York, United States (USA)201-5002012Private
HoratioNew York, New York, United States (USA)1001-50002018Private


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