Business process outsourcing (BPO) companies in Indiana play a critical role in enhancing operational efficiency for various sectors. These firms focus on essential services such as customer support, IT maintenance, and financial consulting, allowing organizations to streamline their core functions. Notably, the industry is witnessing significant shifts towards automation and remote work, influenced by advances in technology and evolving client demands. With the ongoing integration of artificial intelligence and data analytics, Indiana's BPO providers are well-positioned to thrive. This evolution offers fresh opportunities for innovation and effective service delivery as companies continue to adapt to changing market dynamics.

The companies listed here showcase a range of specialties within the BPO sector, from accounting to IT consulting. Most are privately owned and vary in size from small startups with under 50 employees to larger firms employing thousands. Founded between 1958 and 2019, these enterprises are primarily headquartered in central Indiana cities like Fishers, Indianapolis, and Carmel. Noteworthy players like Netfor, BrightDrop, and GyanSys demonstrate the state's robust service capabilities and commitment to meeting their clients' specific outsourcing needs.

Read on to discover the top business process outsourcing companies in Indiana.

Top 21 Business Process Outsourcing Companies in Indiana

1. Netfor, Inc.

• Website: netfor.com
• Ownership type: Private
• Headquarters: Fishers, Indiana, United States (USA)
• Employee distribution: United States (USA) 100%
• Founded year: 1995
• Headcount: 51-200
• LinkedIn: netfor-inc-

Netfor, Inc., based in Fishers, Indiana, has been a player in the business process outsourcing industry since its founding in 1995. With a workforce of approximately 140 employees, the company focuses on automating non-core business functions, allowing clients to concentrate on their primary operations. Netfor offers a variety of services, including IT Help Desk support, Customer Service Call Center operations, Field Services, and IT Fulfillment. Their approach is tailored to meet the needs of clients across multiple sectors, including retail, government, and education. By providing solutions that enhance efficiency and streamline processes, Netfor positions itself as a valuable partner for organizations looking to improve their operational capabilities. The company operates entirely within the United States, ensuring a consistent and reliable service experience for its clients.

2. BrightDrop Virtual Assistants, LLC

• Website: brightdrop.com
• Ownership type: Private
• Headquarters: Indianapolis, Indiana, United States (USA)
• Employee distribution: United States (USA) 77%, Philippines 23%
• Founded year: 2014
• Headcount: 201-500
• LinkedIn: brightdrop-virtual-assistants

BrightDrop Virtual Assistants, LLC, founded in 2014 and based in Indianapolis, Indiana, specializes in providing virtual assistant services. The company connects skilled professionals from the Philippines and Latin America with U.S. businesses, offering a range of services that include customer service, administrative support, and operational assistance. BrightDrop operates on a model that allows clients to maintain control over their virtual assistants' training and tasks, which enhances efficiency and reduces costs. With a workforce that is predominantly home-based, the company can source talent from across entire countries, ensuring access to highly qualified individuals. BrightDrop has cultivated a network of over 450 full-time virtual assistants, many of whom have prior experience with notable U.S. companies. This experience positions them well to meet the needs of various industries, including insurance, medical, automotive, plumbing, and legal sectors.

3. GyanSys Inc.

• Website: gyansys.com
• Ownership type: Private
• Headquarters: Carmel, Indiana, United States (USA)
• Employee distribution: India 81%, United States (USA) 9%, Canada 3%, Other 6%
• Founded year: 2005
• Headcount: 1001-5000
• LinkedIn: gyansys-inc

GyanSys Inc., founded in 2005 and based in Carmel, Indiana, is a consulting firm that specializes in technology services. The company offers a range of solutions across major platforms such as SAP, Salesforce, Microsoft, and ServiceNow. GyanSys provides advisory, implementation, and managed services aimed at improving operational efficiency and supporting digital transformation initiatives for businesses across various industries, including automotive, consumer packaged goods, high tech, life sciences, and utilities. With a workforce of approximately 1,794 employees, the company has established a global footprint, with a significant portion of its team located in India. GyanSys has built a reputation for its expertise in integrating complex systems and delivering tailored solutions that meet the unique needs of its clients. Their commitment to customer satisfaction is reflected in their high customer retention rate and the numerous partnerships they have formed with well-known companies.

4. JDR Solutions Inc.

• Website: jdrsolutions.com
• Ownership type: Private
• Headquarters: Indianapolis, Indiana, United States (USA)
• Employee distribution: United States (USA) 100%
• Founded year: 2001
• Headcount: 51-200
• LinkedIn: jdr-solutions-inc-

JDR Solutions Inc., founded in 2001, is a consulting services firm based in Indianapolis, Indiana. The company specializes in business process outsourcing tailored for the equipment finance industry. They provide a range of services including hosting, portfolio management, client relations, and technical support, primarily serving banks, manufacturers, and independent financial institutions. With a team that boasts over 400 years of combined industry experience, JDR Solutions focuses on helping clients optimize their operations while ensuring compliance with industry standards. Their approach is characterized by a commitment to understanding the unique needs of each client, allowing them to deliver customized solutions that enhance operational efficiency. JDR Solutions has established itself as a trusted partner in the equipment finance sector, emphasizing a collaborative relationship with clients to drive success.

5. Kemper CPA Group LLP

• Website: kempercpa.com
• Ownership type: Private
• Headquarters: Evansville, Indiana, United States (USA)
• Employee distribution: United States (USA) 100%
• Founded year: 1958
• Headcount: 201-500
• LinkedIn: kemper-cpa-group-llp

Kemper CPA Group LLP is an accounting and consulting firm based in Evansville, Indiana, established in 1958. With a workforce of approximately 309 employees, the firm operates across multiple locations in California, Illinois, Indiana, and Kentucky. Kemper CPA Group offers a wide range of professional services, including accounting, audit, tax preparation, payroll, technology consulting, and advisory services. Their client base includes both businesses and individuals who require assistance with financial management, compliance, and strategic planning. The firm has a strong emphasis on building lasting client relationships and continuously seeks innovative ways to help clients achieve growth and long-term success. Their technology consulting services, which include network solutions and software development, further enhance their offerings in the outsourcing space, making them a relevant player in the industry.

6. Vergence, LLC.

• Website: vergencegroup.com
• Ownership type: Corporate
• Headquarters: Indianapolis, Indiana, United States (USA)
• Employee distribution: United States (USA) 100%
• Latest funding: $15.0M, November 2016
• Founded year: 2011
• Headcount: 51-200
• LinkedIn: vergence-llc-

Vergence, LLC., based in Indianapolis, Indiana, is a consulting firm founded in 2011. The company specializes in business consulting, technology services, and healthcare management. Vergence provides tailored solutions that include project management, automation, and IT services, primarily targeting government and commercial clients. Their approach focuses on enhancing operational efficiency and adapting to technological advancements. Vergence is also an SBA-certified 8(a) business, which allows them to engage in streamlined contracting processes with government agencies. They have secured various contracts, including significant projects with the Indiana Army National Guard and the Defense Finance and Accounting Service, showcasing their capability in delivering specialized services. With a team of around 28 employees, Vergence aims to build long-term partnerships with clients, emphasizing respect, professionalism, and courtesy in their operations.

7. TSD Global

• Website: tsdglobal.com
• Ownership type: Private
• Headquarters: Indianapolis, Indiana, United States (USA)
• Employee distribution: Philippines 78%, United States (USA) 17%, Other 4%
• Founded year: 1989
• Headcount: 1001-5000
• LinkedIn: tsd-global

TSD Global, founded in 1989 and based in Indianapolis, Indiana, is a customer experience outsourcing company that provides a range of services including sales support, customer service, and back-office solutions. With a workforce of approximately 1,500 employees, TSD Global operates contact centers in the United States, the Philippines, and South Africa. The company serves clients across various sectors, including telecommunications, healthcare, and the restaurant industry, helping them improve customer interactions and drive sales. TSD Global emphasizes the importance of technology in their operations, utilizing advanced tools and training methods to enhance service delivery. They have also been recognized for their performance, receiving accolades from major clients in the telecommunications sector. Recently, TSD Global became a subsidiary of Movate Inc, which may further enhance their capabilities and market reach.

8. Teleservices Direct

• Website: teleservicesdirect.com
• Ownership type: Private
• Headquarters: Indianapolis, Indiana, United States (USA)
• Employee distribution: United States (USA) 89%, Philippines 11%
• Founded year: 1989
• Headcount: 1001-5000
• LinkedIn: teleservices-direct

Teleservices Direct, operating under the brand TSD Global, is a customer experience outsourcing company based in Indianapolis, Indiana. Founded in 1989, the company has built a reputation for providing tailored sales support, customer service, and back-office solutions. TSD Global serves a variety of clients, including major brands in telecommunications, healthcare, and the restaurant industry. The company employs approximately 1,500 agents, with a significant portion of its workforce located in the United States and a smaller segment in the Philippines. Teleservices Direct emphasizes the importance of training and quality assurance, ensuring that their agents are well-prepared to handle customer interactions effectively. Their operational strategy includes utilizing advanced technology and a focus on personalized customer experiences, which are critical in today's competitive market. As part of Movate Inc, Teleservices Direct continues to adapt and innovate within the outsourcing industry, maintaining its relevance and operational efficiency.

9. Netxs Solutions

• Website: netxssolutions.com
• Ownership type: Private
• Headquarters: Indianapolis, Indiana, United States (USA)
• Founded year: 1997
• Headcount: 11-50
• LinkedIn: netxs-solutions

Netxs Solutions, founded in 1997 and based in Indianapolis, Indiana, is a private technology consulting and application development firm. With a team of approximately 26 employees, the company specializes in delivering custom software solutions and IT services tailored to the needs of businesses and organizations. Their mission is to assist clients in transforming their ideas into market-ready products while providing ongoing support and maintenance. Netxs Solutions serves a variety of clients, from entrepreneurs to large corporations, across multiple industries. They leverage both onshore and offshore resources to enhance project outcomes, making their services accessible and cost-effective. Their offerings include custom application development, outsourced research and development, and various IT support services, positioning them as a player in the technology outsourcing sector.

10. iMash Technologies

• Website: imashtech.com
• Ownership type: Private
• Headquarters: Fort Wayne, Indiana, United States (USA)
• Employee distribution: United States (USA) 50%, India 50%
• Founded year: 2019
• Headcount: 51-200
• LinkedIn: imash-technologies

iMash Technologies, based in Fort Wayne, Indiana, is a private IT services provider that specializes in software development, consulting, insurance outsourcing, and medical coding. Founded in 2019, the company has quickly established itself as a partner for businesses and healthcare organizations, focusing on enhancing operational efficiency and compliance through customized solutions. With a workforce split evenly between the United States and India, iMash Technologies is well-positioned to offer competitive outsourcing services. Their offerings include not only traditional IT services but also specialized areas like medical coding, which is crucial for healthcare billing and administrative processes. The company emphasizes innovation and customer satisfaction, aiming to build long-lasting relationships with clients. iMash Technologies has not reported any funding, indicating a self-sustained growth model as they navigate the competitive outsourcing landscape.

11. eSense Incorporated

• Website: esense-inc.com
• Ownership type: Private
• Headquarters: Fishers, Indiana, United States (USA)
• Employee distribution: United States (USA) 73%, India 27%
• Founded year: 2004
• Headcount: 51-200
• LinkedIn: esense-incorporated

eSense Incorporated, founded in 2004 and based in Fishers, Indiana, is a consulting firm that specializes in information technology and business process reengineering. With a workforce of 51-200 employees, the company provides a variety of services aimed at enhancing operational performance for clients across multiple sectors. Their offerings include strategic consulting, system development, healthcare consulting, Salesforce consulting, flexible staffing, and a unique reshoring service that brings previously offshored jobs back to the U.S. eSense has established a presence in both the U.S. and India, with a significant portion of its workforce located in India. The firm is dedicated to leveraging technology to meet client needs and improve organizational efficiency, making it a notable player in the consulting and outsourcing space.

12. Flobotics

• Website: flobotics.io
• Ownership type: Private
• Headquarters: Munster, Indiana, United States (USA)
• Employee distribution: Poland 87%, Romania 13%
• Founded year: 2019
• Headcount: 11-50
• LinkedIn: floboticsio

Flobotics is a private company based in Munster, Indiana, founded in 2019. With a team of 23 employees, the company focuses on Robotic Process Automation (RPA) and Intelligent Automation development. They provide a range of services, including process automation consulting and software development, targeting industries such as healthcare, finance, insurance, and manufacturing. Flobotics aims to help businesses improve operational efficiency and cut costs through automation. Their expertise includes technologies like UiPath and Python, and they have successfully implemented numerous automation projects, demonstrating a strong commitment to enhancing productivity for their clients.

13. Key Cube

• Website: keycubetech.com
• Ownership type: Private
• Headquarters: Indianapolis, Indiana, United States (USA)
• Employee distribution: India 65%, United States (USA) 35%
• Founded year: 2009
• Headcount: 51-200
• LinkedIn: key-cube-technologies

Key Cube Technologies Ltd. is an IT consulting and staffing agency based in Indianapolis, Indiana, founded in 2009. The company specializes in providing technology solutions and recruitment services, catering to a variety of industries. With a workforce of approximately 52 employees, Key Cube operates with a significant presence in India, where 65% of its employees are located, while the remaining 35% are based in the United States. The firm is dedicated to helping businesses optimize their IT systems and find suitable talent, utilizing a flexible delivery model that enhances client engagement. Their service offerings include IT services, application development, staffing and recruitment, and managed services, positioning them as a capable partner for organizations seeking to enhance their operational efficiency. Key Cube has not reported any funding, indicating a self-sustained growth model.

14. Harding, Shymanski & Company, P.S.C.

• Website: hsccpa.com
• Ownership type: Family Owned
• Headquarters: Evansville, Indiana, United States (USA)
• Employee distribution: United States (USA) 100%
• Founded year: 1975
• Headcount: 51-200
• LinkedIn: harding-shymanski-%26-company-psc

Harding, Shymanski & Company, P.S.C. is an established accounting and consulting firm based in Evansville, Indiana, founded in 1975. With a workforce of approximately 191 employees, the firm specializes in a range of professional services, including accounting, auditing, tax consulting, and medical billing. They cater to various industries such as healthcare, construction, and manufacturing, providing tailored solutions to enhance financial management and compliance. Their outsourcing services are particularly noteworthy, offering clients customized accounting partnerships and payroll processing. The firm has also been recognized as an IPA Best of the Best Firm, underscoring their performance and strategic vision in the accounting field. Their subsidiary, HSC Medical Billing & Consulting, further extends their expertise in financial management within the healthcare sector, showcasing their ability to adapt to specific industry needs.

15. ACT Services, Inc.

• Website: actservices-inc.com
• Ownership type: Private
• Headquarters: Indianapolis, Indiana, United States (USA)
• Employee distribution: United States (USA) 100%
• Founded year: 2002
• Headcount: 11-50
• LinkedIn: act-services-inc

ACT Services, Inc., based in Indianapolis, Indiana, is a private accounting firm established in 2002. The company specializes in providing outsourced accounting, tax preparation, payroll services, and consulting. They cater to both businesses and individuals, helping clients navigate their financial responsibilities with a focus on industries such as healthcare and logistics. ACT Services aims to simplify financial management, offering tailored solutions that address the unique challenges faced by their clients. Their team is equipped with expertise in platforms like QuickBooks Online and Sage Intacct, enhancing their service delivery. Despite not having reported any funding, ACT Services remains committed to supporting their clients through various financial complexities, particularly in the wake of challenges posed by the COVID-19 pandemic.

16. CuroGens

• Website: curogens.com
• Ownership type: Private
• Headquarters: Carmel, Indiana, United States (USA)
• Employee distribution: Spain 37%, Ghana 23%, United States (USA) 17%, Other 23%
• Founded year: 2011
• Headcount: 51-200
• LinkedIn: curogens

CuroGens is a consulting firm based in Carmel, Indiana, founded in 2011. The company focuses on ERP and digital transformation solutions, providing services such as ERP implementation, data migration, and managed services. CuroGens targets various industries, including manufacturing, logistics, and financial services, helping organizations optimize their operations through expert guidance. As a Microsoft Gold Partner, CuroGens leverages its deep knowledge of the Microsoft Dynamics ecosystem to assist clients in navigating their digital transformation journeys. The company operates globally, with a workforce distributed across several countries, including Spain, Ghana, and India, reflecting its commitment to providing tailored solutions to a wide range of clients. CuroGens has not reported any funding, indicating a self-sustained growth model.

17. Millennial Services

• Website: millennialservices.com
• Ownership type: Private
• Headquarters: Michigan City, Indiana, United States (USA)
• Employee distribution: United States (USA) 100%
• Founded year: 2009
• Headcount: 51-200
• LinkedIn: millennial-services

Millennial Services, founded in 2009 and based in Michigan City, Indiana, is a customer support service provider that specializes in inbound and outbound call center solutions. The company offers a range of services including omnichannel support, customer care, and business development, catering to various industries. Their approach emphasizes enhancing customer retention and satisfaction through tailored support strategies. Millennial Services prides itself on its 100% US-based workforce, which allows for a high level of service quality and responsiveness. The company has developed a reputation for its white-glove customer care, focusing on building strong relationships with clients and their customers. Their operational model includes comprehensive agent training and quality assurance processes, ensuring that they meet the specific needs of their clients. Millennial Services has not reported any funding, indicating a self-sustained growth model.

18. Total Hospitality Solutions

• Website: totalhospitality.solutions
• Ownership type: Private
• Headquarters: Munster, Indiana, United States (USA)
• Employee distribution: United States (USA) 100%
• Founded year: 2022
• Headcount: 1-10
• LinkedIn: total-hospitality-industry-solutions

Total Hospitality Solutions, founded in 2022 and based in Munster, Indiana, is a private consulting firm that specializes in outsourced staffing, sales, project management, and event planning services. With a small team of around 20 employees, the company focuses on helping businesses in the hospitality and service sectors enhance their market presence and achieve sales goals through tailored solutions. Their portfolio includes projects such as outsourced sales solicitation, CRM/data cleansing, business development, and strategic planning. By offering cost-effective and customized services, Total Hospitality Solutions aims to drive growth for its clients and build a robust sales funnel for future success.

19. GenTech Associates, Inc.

• Website: gentechassociates.com
• Ownership type: Private
• Headquarters: Zionsville, Indiana, United States (USA)
• Employee distribution: United States (USA) 100%
• Founded year: 2005
• Headcount: 201-500
• LinkedIn: gentech-associates-inc.

GenTech Associates, Inc., founded in 2005 and based in Zionsville, Indiana, is a consulting firm that specializes in professional services across several domains, including accounting, technology, management consulting, and staffing solutions. The company primarily serves government agencies and private sector clients, aiming to enhance operational efficiency and support strategic objectives through tailored solutions. With a workforce of approximately 89 employees, GenTech has established a reputation for delivering innovative solutions that address the unique challenges faced by public sector organizations. Their service areas include accounting and audit support, technology modernization, management consulting, and staffing solutions, which are designed to meet the specific needs of their clients. GenTech's past performance includes collaborations with notable government entities such as DARPA and the Department of Veterans Affairs, showcasing their capability in handling complex projects. They are also recognized as a Service Disabled Veteran Owned Small Business and hold various government contract vehicles, further solidifying their position in the consulting and professional services industry.

20. Engaging Solutions, LLC

• Website: engagingsolutions.net
• Ownership type: Private
• Headquarters: Indianapolis, Indiana, United States (USA)
• Employee distribution: United States (USA) 100%
• Founded year: 2005
• Headcount: 51-200
• LinkedIn: engaging-solutions-llc

Engaging Solutions, LLC is a consulting firm based in Indianapolis, Indiana, established in 2005. The company specializes in providing tailored solutions to address specific business challenges. With a workforce of approximately 91 employees, Engaging Solutions offers a range of services, including call center operations, program compliance monitoring, diversity services, and stakeholder engagement. Their clientele spans government agencies, small businesses, and Fortune 500 companies, reflecting their ability to cater to various sectors. The firm is recognized for its expertise in enhancing customer experiences and ensuring compliance with industry regulations. Engaging Solutions is also certified as a minority and women-owned business, which underscores its commitment to equity and inclusion in the business environment. The company has received accolades such as the Central Indiana Top Workplaces award, highlighting its positive workplace culture and employee satisfaction. Engaging Solutions actively participates in community initiatives, donating a portion of its profits to local causes and engaging in volunteer efforts.

21. BU Consultants

• Website: buconsultants.co
• Ownership type: Private
• Headquarters: Indianapolis, Indiana, United States (USA)
• Employee distribution: India 100%
• Founded year: 2014
• Headcount: 1-10
• LinkedIn: bu-consultants

BU Consultants, founded in 2014 by Ryan Burtch and Nagaraju Pillala, is a consulting firm based in Indianapolis, Indiana, with a branch office in Hyderabad, India. The company specializes in IT enabled services and business solutions, focusing on IT Managed Services and Offshore ITES Consultation. With a mission to help businesses enhance their IT capabilities and operational strategies, BU Consultants has worked with various clients globally, including notable names like Verizon Business and Roche Diagnostics. Their services range from providing dedicated IT support to assisting businesses in establishing offshore development centers. The firm prides itself on its passion for client success, integrity, and a wealth of experience in business strategy, making it a valuable partner for companies looking to navigate the complexities of technology and business growth.

Business Process Outsourcing Insights: Key Companies in Indiana

Company	Headquarter	Size	Founded	Ownership
Netfor, Inc.	Fishers, Indiana, United States (USA)	51-200	1995	Private
BrightDrop Virtual Assistants, LLC	Indianapolis, Indiana, United States (USA)	201-500	2014	Private
GyanSys Inc.	Carmel, Indiana, United States (USA)	1001-5000	2005	Private
JDR Solutions Inc.	Indianapolis, Indiana, United States (USA)	51-200	2001	Private
Kemper CPA Group LLP	Evansville, Indiana, United States (USA)	201-500	1958	Private
Vergence, LLC.	Indianapolis, Indiana, United States (USA)	51-200	2011	Corporate
TSD Global	Indianapolis, Indiana, United States (USA)	1001-5000	1989	Private
Teleservices Direct	Indianapolis, Indiana, United States (USA)	1001-5000	1989	Private
Netxs Solutions	Indianapolis, Indiana, United States (USA)	11-50	1997	Private
iMash Technologies	Fort Wayne, Indiana, United States (USA)	51-200	2019	Private
eSense Incorporated	Fishers, Indiana, United States (USA)	51-200	2004	Private
Flobotics	Munster, Indiana, United States (USA)	11-50	2019	Private
Key Cube	Indianapolis, Indiana, United States (USA)	51-200	2009	Private
Harding, Shymanski & Company, P.S.C.	Evansville, Indiana, United States (USA)	51-200	1975	Family Owned
ACT Services, Inc.	Indianapolis, Indiana, United States (USA)	11-50	2002	Private
CuroGens	Carmel, Indiana, United States (USA)	51-200	2011	Private
Millennial Services	Michigan City, Indiana, United States (USA)	51-200	2009	Private
Total Hospitality Solutions	Munster, Indiana, United States (USA)	1-10	2022	Private
GenTech Associates, Inc.	Zionsville, Indiana, United States (USA)	201-500	2005	Private
Engaging Solutions, LLC	Indianapolis, Indiana, United States (USA)	51-200	2005	Private
BU Consultants	Indianapolis, Indiana, United States (USA)	1-10	2014	Private

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