Business process outsourcing (BPO) companies in North Carolina play a pivotal role in enhancing operational efficiencies across various sectors. These firms offer services in customer support, IT, and recruitment, helping businesses innovate while managing costs. With advances in technology, many BPOs are shifting towards automation and cloud solutions, ensuring streamlined processes and improved service delivery. Current trends indicate a growing demand for remote support and virtual services, especially after the global shift caused by recent events. The industry is set for growth as companies increasingly recognize the value of enhancing core operations through specialized outsourcing solutions.

This list highlights 20 notable business process outsourcing companies operating in North Carolina. They vary in size, with employee counts ranging from small teams to hundreds strong, reflecting their distinct operational focus. Established between 2001 and 2023, firms like Metrix IT Solutions and Global Contact Services showcase specialties that span technology, customer service, and IT support, adapting to the evolving needs of their clients. Each company leverages a blend of local and global talent, ensuring a mix of innovation and efficiency tailored to specific industry demands.

Continue reading to discover the top business process outsourcing companies in North Carolina.

Top 20 Business Process Outsourcing Companies in North Carolina

1. Metrix it Solutions INC

• Website: metrixit.com
• Ownership type: Private
• Headquarters: Charlotte, North Carolina, United States (USA)
• Employee distribution: India 62%, United States (USA) 38%
• Founded year: 2017
• Headcount: 501-1000
• LinkedIn: metrixit

Metrix IT Solutions INC, founded in 2017 and based in Charlotte, North Carolina, is an IT consulting firm that specializes in software, web, and mobile app development. The company offers a range of services, including strategic staffing, business process outsourcing, and training solutions, aimed at helping businesses improve operational efficiency and navigate digital transformation. With a workforce that is 62% based in India and 38% in the United States, Metrix IT Solutions leverages global talent to deliver its services. The company serves various industries, including banking, healthcare, and e-commerce, and emphasizes a client-centric approach, aiming for high satisfaction through tailored solutions. Their commitment to innovation and quality is evident in their operational methodologies, which focus on understanding client needs and delivering effective solutions.

2. Reveille Technologies,Inc

• Website: reveilletechnologies.com
• Ownership type: Private
• Headquarters: Charlotte, North Carolina, United States (USA)
• Employee distribution: India 76%, United States (USA) 23%
• Founded year: 2004
• Headcount: 51-200
• LinkedIn: reveille-technologies-inc

Reveille Technologies, Inc., founded in 2004 and headquartered in Charlotte, North Carolina, is a consulting firm that specializes in technology solutions and outsourcing services. With a workforce of approximately 281 employees, the company operates a development center in Chennai, India, which allows them to tap into a skilled labor pool while optimizing costs. Reveille serves a variety of industries, including aerospace, healthcare, banking, and consumer packaged goods, focusing on enhancing operational efficiency and adopting innovative technologies. Their outsourcing services include application outsourcing, business process outsourcing, and infrastructure outsourcing, which are designed to help clients streamline operations and improve business outcomes. The firm emphasizes a tailored approach, ensuring that their solutions meet the specific needs of each client. Reveille's commitment to leveraging technology and best practices positions them as a relevant player in the outsourcing industry.

3. Sky Systems, Inc. (SkySys)

• Website: myskysys.com
• Ownership type: Corporate
• Headquarters: Raleigh, North Carolina, United States (USA)
• Employee distribution: United States (USA) 70%, Switzerland 10%, Canada 6%, Other 14%
• Latest funding: September 2021
• Founded year: 2011
• Headcount: 201-500
• LinkedIn: sky-systems-inc-skysys

Sky Systems, Inc. (SkySys) is a consulting firm based in Raleigh, North Carolina, established in 2011. The company specializes in providing a variety of services, including talent management, software development, and business process outsourcing (BPO). With a workforce of approximately 102 employees, SkySys operates on a global scale, serving clients across multiple industries. Their approach focuses on leveraging technology to enhance operational efficiency and facilitate IT transformation. SkySys is particularly noted for its agile and lean organizational structure, which allows for quick responses to client needs. The firm is also minority-owned and emphasizes social responsibility by donating a portion of its revenue to non-profit organizations chosen by clients. SkySys has not reported any funding since September 2021, indicating a stable operational model without reliance on external investment.

4. Global Contact Services (GCS)

• Website: gcsagents.com
• Ownership type: Private
• Headquarters: Salisbury, North Carolina, United States (USA)
• Employee distribution: United States (USA) 92%, Philippines 8%
• Founded year: 2001
• Headcount: 501-1000
• LinkedIn: global-contact-services

Global Contact Services (GCS) is a private company based in Salisbury, North Carolina, specializing in call center and customer service outsourcing solutions. Established in 2001, GCS has grown to employ around 597 individuals, with a significant majority based in the United States and a smaller portion in the Philippines. The company provides a variety of services, including call center outsourcing, staff training, and technology integration, aimed at enhancing customer interaction management for businesses across various industries. GCS has a proven track record of maintaining high service levels, as evidenced by their management of the COVID Hotline for New York City Transit, where they exceeded service level agreements consistently. Their approach combines real-time reporting, customized programs, and a focus on employee satisfaction, which contributes to their overall effectiveness in the BPO sector.

5. ICloudLogic

• Website: icloudlogic.com
• Ownership type: Private
• Headquarters: Durham, North Carolina, United States (USA)
• Employee distribution: India 96%, United States (USA) 4%
• Founded year: 2018
• Headcount: 51-200
• LinkedIn: icloud-logic

ICloudLogic, founded in 2018 and based in Durham, North Carolina, is a private IT consulting and technology solutions provider. With a workforce of approximately 55 employees, the company operates primarily in the United States and India, with a significant portion of its team located in India. ICloudLogic specializes in a variety of services, including application development, managed IT services, software testing, and outsourcing. They cater to a wide array of industries such as healthcare, logistics, manufacturing, and education, helping businesses enhance their operational efficiency and achieve digital transformation. Their approach is centered on understanding client needs and delivering customized solutions that drive value and improve business processes.

6. Datalore Technologies Inc.

• Website: dataloretech.com
• Ownership type: Private
• Headquarters: Raleigh, North Carolina, United States (USA)
• Employee distribution: United States (USA) 100%
• Founded year: 2017
• Headcount: 11-50
• LinkedIn: datalore-technologies-inc

Datalore Technologies Inc., founded in 2017 and based in Raleigh, North Carolina, is a consulting firm that specializes in information technology services. With a team of 27 professionals, the company provides a range of services including staffing, IT consulting, software development, and notably, business process outsourcing. Datalore Technologies aims to assist businesses in enhancing their operational efficiency and achieving competitive advantages through tailored solutions. Their consultants possess extensive experience in evaluating and implementing information systems and business processes, which is crucial for effective outsourcing. The firm serves clients across multiple sectors, such as IT, finance, and manufacturing, demonstrating its capability to adapt to various industry needs. Datalore Technologies emphasizes a commitment to customer success, viewing their achievements as intertwined with those of their clients. This approach is indicative of their strategic focus on delivering measurable results and fostering long-term partnerships.

7. CustomerHD

• Website: customerhd.com
• Ownership type: Private
• Headquarters: Raleigh, North Carolina, United States (USA)
• Employee distribution: United States (USA) 63%, Belize 37%
• Founded year: 2017
• Headcount: 51-200
• LinkedIn: customerhd

CustomerHD, founded in 2017 and based in Raleigh, North Carolina, is a customer service provider that specializes in outsourced support solutions and consulting services. With a workforce of approximately 187 employees, the company operates primarily in the United States and Belize. CustomerHD focuses on enhancing customer experience for businesses across various sectors, including healthcare, technology, e-commerce, and finance. Their approach is rooted in treating customers with empathy and respect, aiming to improve overall satisfaction and loyalty. The leadership team boasts over 50 years of combined experience in customer support, which informs their strategies and practices. CustomerHD also engages in philanthropic efforts, partnering with charitable organizations to make a positive impact in the community. Their commitment to creating a supportive work environment for their employees further strengthens their service delivery.

8. Elios Technologies Inc

• Website: eliostechinc.com
• Ownership type: Private
• Headquarters: Cary, North Carolina, United States (USA)
• Employee distribution: India 95%, United Kingdom (UK) 5%
• Founded year: 2019
• Headcount: 201-500
• LinkedIn: eliostechinc

Elios Technologies Inc. is an IT consulting firm based in Cary, North Carolina, founded in 2019. The company specializes in technology solutions and services, particularly in SAP ERP implementation, application development, and cloud services. They cater to various sectors, including manufacturing, retail, and healthcare, aiming to enhance operational efficiency through customized technology solutions. Elios also provides recruitment process outsourcing (RPO) services, which allows them to assist businesses in streamlining their hiring processes. With a workforce primarily located in India, Elios leverages global talent to deliver its services. Their mission focuses on building long-lasting relationships with clients by providing high-quality services that meet customer expectations.

9. Midatlantic B2B - India (Mid Atlantic Business Management Inc)

• Website: midatlantic-bps.com
• Ownership type: Private
• Headquarters: Morrisville, North Carolina, United States (USA)
• Employee distribution: India 96%, Other 4%
• Founded year: 2018
• Headcount: 51-200
• LinkedIn: agsb-companies

Midatlantic B2B - India, also known as Mid Atlantic Business Management Inc, is a private business process outsourcing (BPO) company based in Morrisville, North Carolina. Established in 2018, the firm specializes in contact center outsourcing and lead generation services. It primarily serves clients in the healthcare, legal, and construction sectors, aiming to improve customer interactions and operational efficiency. The company employs a workforce predominantly located in India, which allows them to offer competitive pricing and dedicated service. Their operational model includes providing full-time agents who manage client communications, ensuring a consistent and professional experience. Midatlantic B2B has been recognized for its services, being selected as one of the top voice and call center services in Durham, NC, by UpCity Inc. This recognition underscores their commitment to quality service delivery in the BPO industry.

10. Addepto IT Solutions

• Website: addeptoit.com
• Ownership type: Private
• Headquarters: Charlotte, North Carolina, United States (USA)
• Employee distribution: United States (USA) 88%, India 12%
• Founded year: 2017
• Headcount: 51-200
• LinkedIn: addepto-it-solutions

Addepto IT Solutions, founded in 2017 and based in Charlotte, North Carolina, is a private IT services company that offers a wide range of technology solutions. The firm focuses on software development, IT consulting, and digital marketing, catering primarily to businesses across various sectors, including banking, healthcare, and e-commerce. With a workforce that is predominantly located in the United States, complemented by a smaller team in India, Addepto aims to enhance operational efficiency and reduce costs for its clients through tailored IT services. Their service offerings include business process outsourcing, recruitment process outsourcing, and staff augmentation, showcasing their commitment to providing comprehensive solutions that meet the evolving needs of their clients. Addepto's approach emphasizes a client-centric model, ensuring that they deliver high-quality services that align with the specific requirements of each business they serve.

11. C5 Insight

• Website: c5insight.com
• Ownership type: Private
• Headquarters: Charlotte, North Carolina, United States (USA)
• Employee distribution: United States (USA) 88%, Canada 12%
• Founded year: 2002
• Headcount: 11-50
• LinkedIn: c5-insight

C5 Insight, founded in 2002 and based in Charlotte, North Carolina, is a consulting firm that specializes in technology services aimed at enhancing customer relationship management and modern collaboration. With a team of around 25 employees, the company has carved out a niche in providing tailored solutions that help businesses improve engagement and streamline processes. Their expertise spans various industries, focusing on digital transformation and effective project management. C5 Insight is particularly known for its Powered by LUCK™ methodology, which emphasizes a people-first approach to technology implementation. The firm offers a range of services, including business process outsourcing, which allows organizations to outsource non-core functions and focus on their core competencies. Their commitment to understanding client needs and delivering customized solutions has led to a strong reputation in the industry, with many clients returning for ongoing support and partnership.

12. ArenaCX

• Website: arenacx.com
• Ownership type: Venture Capital
• Headquarters: Raleigh, North Carolina, United States (USA)
• Employee distribution: United States (USA) 100%
• Latest funding: Seed, $4.2M, December 2022
• Founded year: 2020
• Headcount: 1-10
• LinkedIn: arenacx

ArenaCX, founded in 2020 and based in Raleigh, North Carolina, operates as a customer experience solutions provider. The company specializes in connecting businesses with a marketplace of vetted vendors for contact center and outsourcing services. ArenaCX streamlines the process of vendor discovery, sourcing, and contract management, allowing clients to enhance their customer service operations while reducing costs. Their platform features a robust network of pre-vetted vendors, enabling clients to run RFPs and finalize contracts efficiently. With a focus on improving operational efficiency, ArenaCX serves a variety of industries, helping organizations navigate the complexities of outsourcing. The company has received seed funding of approximately $4.2 million, indicating investor confidence in its business model and growth potential.

13. TAS Tradesoft Corporation

• Website: tastradesoft.com
• Ownership type: Private
• Headquarters: Raleigh, North Carolina, United States (USA)
• Employee distribution: Philippines 82%, United States (USA) 18%
• Founded year: 2016
• Headcount: 51-200
• LinkedIn: tas-tradesoft-corporation

TAS Tradesoft Corporation, founded in 2016 and based in Raleigh, North Carolina, is a private company that specializes in software development and IT services. With a workforce of around 51-200 employees, the company has established itself as a player in the outsourcing industry. TAS Tradesoft provides a range of services, including enterprise software development, mobile applications, call center solutions, and virtual assistant services. The company primarily serves clients across various sectors, aiming to enhance operational efficiency and reduce costs through outsourcing. A notable aspect of their operations is the significant employee distribution, with 82% of their workforce located in the Philippines, a country recognized for its strong capabilities in business process outsourcing. This geographical strategy allows TAS Tradesoft to leverage cost-effective labor while maintaining high standards of service. Their approach emphasizes quality, communication, and a commitment to understanding client needs, which is crucial in fostering successful outsourcing partnerships.

14. N-Tier Solutions

• Website: n-tiersolutions.com
• Ownership type: Private
• Headquarters: Winston-Salem, North Carolina, United States (USA)
• Employee distribution: United States (USA) 100%
• Founded year: 1999
• Headcount: 51-200
• LinkedIn: n-tier-solutions

N-Tier Solutions, founded in 1999 and based in Winston-Salem, North Carolina, is a private staffing agency that specializes in staffing and business process outsourcing services. With a workforce of 51-200 employees, the company caters to various industries, providing solutions for temporary, contract, and permanent staffing needs. Their services include temp-to-hire, contract staffing, permanent placement, and business process outsourcing. N-Tier Solutions aims to alleviate the burden of recruitment for their clients, allowing them to concentrate on their core business activities. They have built a reputation for effective communication and operational flexibility, which is crucial in the staffing industry. Their international presence includes an office in the Philippines, enhancing their ability to provide offshore staffing solutions. N-Tier Solutions has not reported any funding, indicating they operate independently without external financial backing.

15. NCIT Solutions

• Website: ncitsolutions.com
• Ownership type: Private
• Headquarters: Raleigh, North Carolina, United States (USA)
• Employee distribution: Jordan 73%, United Arab Emirates 14%, United States (USA) 14%
• Founded year: 2005
• Headcount: 51-200
• LinkedIn: ncit-solutions

NCIT Solutions, founded in 2005 and based in Raleigh, North Carolina, is an IT solutions provider that specializes in a broad spectrum of technology services. The company focuses on website development, mobile applications, custom software, and IT outsourcing. With a workforce of around 38 employees, NCIT Solutions operates in multiple countries, including Jordan, the United Arab Emirates, and the United States. They aim to assist businesses across various sectors in enhancing their operations through technology. Their services are designed to be reliable and scalable, catering to the needs of clients looking to leverage technology for growth. NCIT Solutions has also achieved several US patents, showcasing their commitment to innovation in the IT field. They have established a presence in several international markets, indicating their ambition to expand their influence in the global IT landscape.

16. Promantis, Inc.

• Website: promantisinc.com
• Ownership type: Private
• Headquarters: Wake Forest, North Carolina, United States (USA)
• Employee distribution: India 64%, United States (USA) 36%
• Founded year: 2007
• Headcount: 51-200
• LinkedIn: promantis-inc.

Promantis, Inc., founded in 2007 and based in Wake Forest, North Carolina, is a consulting firm that specializes in IT solutions and services tailored for businesses across various sectors, including health, insurance, and telecommunications. The company provides a range of services such as consulting, IT staffing, software development, and corporate training. Promantis aims to help clients improve their operational efficiency and maintain a competitive edge in their respective markets. With a workforce that is predominantly located in India, the company leverages global talent to meet the demands of its clients. Promantis prides itself on its flexibility and expertise, which allows it to develop industry-specific solutions that address the unique challenges faced by its clients. Their commitment to quality and customer satisfaction is evident in their approach to service delivery, ensuring that they meet the evolving needs of businesses in a fast-paced environment.

17. Skillo

• Website: skillo.com
• Ownership type: Private
• Headquarters: Charlotte, North Carolina, United States (USA)
• Employee distribution: United States (USA) 80%, India 20%
• Founded year: 2019
• Headcount: 51-200
• LinkedIn: skillo-inc

Skillo Inc, based in Charlotte, North Carolina, is a private staffing agency and consulting firm founded in 2019. With a workforce of approximately 56 employees, Skillo specializes in providing workforce sourcing and IT solutions to businesses across various sectors. Their service offerings include contract staffing, managed staffing partnerships, and recruitment process outsourcing, aimed at improving operational efficiency and connecting organizations with qualified talent. Skillo operates primarily in the United States, with a smaller presence in India, reflecting a blend of local and offshore capabilities. The company emphasizes collaboration, transparency, and innovation in its approach, striving to create meaningful interactions between employers and candidates. Skillo's focus on tailored staffing solutions and their commitment to enhancing workforce strategies make them a notable player in the staffing and outsourcing industry.

18. HigherEdBPO Inc.

• Website: higheredbpo.com
• Ownership type: Private
• Headquarters: Charlotte, North Carolina, United States (USA)
• Employee distribution: India 100%
• Founded year: 2023
• Headcount: 11-50
• LinkedIn: higheredbpo

HigherEdBPO Inc., founded in 2023 and based in Charlotte, North Carolina, is a business process outsourcing company that specializes in providing support services to educational institutions. With a team of 19 employees primarily located in India, the company focuses on enhancing operational efficiency for universities and colleges. Their service offerings include helpdesk support, backend operations, and quality assessments, all designed to streamline processes and improve service delivery for students and staff. HigherEdBPO is dedicated to understanding the specific needs of the higher education sector, ensuring that their solutions are tailored to meet the demands of their clients. By prioritizing data security and offering 24/7 support, they aim to deliver exceptional customer satisfaction and operational excellence.

19. Cloud Space LLC

• Website: cloudspacetek.com
• Ownership type: Private
• Headquarters: Charlotte, North Carolina, United States (USA)
• Employee distribution: United States (USA) 69%, India 31%
• Founded year: 2020
• Headcount: 501-1000
• LinkedIn: cloudspacetek

Cloud Space LLC, founded in 2020 and based in Charlotte, North Carolina, operates as an IT consulting and staffing agency. The company specializes in providing tailored digital solutions and healthcare staffing services to businesses and healthcare institutions. With a workforce of approximately 110 employees, they maintain a significant presence in both the United States and India, with 69% of their employees located in the U.S. and 31% in India. Their services include recruitment process outsourcing, talent management, and various IT consulting services such as DevOps, big data, and machine learning. Cloud Space LLC aims to enhance operational efficiency for their clients through effective recruitment strategies and innovative IT solutions. They have not reported any funding to date, indicating a self-sustained growth model.

20. Hughes Pittman & Gupton, LLP now EisnerAmper

• Website: hpg.com
• Ownership type: Private
• Headquarters: Raleigh, North Carolina, United States (USA)
• Employee distribution: United States (USA) 100%
• Founded year: 1983
• Headcount: 51-200
• LinkedIn: hughes-pittman-%26-gupton-llp

Hughes Pittman & Gupton, LLP, now known as EisnerAmper, is an accounting and advisory firm based in Raleigh, North Carolina. Founded in 1983, the firm has built a reputation for assisting businesses, government entities, and high-net-worth individuals with complex financial and regulatory challenges. EisnerAmper offers a comprehensive suite of services, including audit, tax, and consulting, tailored to meet the specific needs of their clients. Their outsourcing services cover areas such as finance and accounting, HR advisory, and IT solutions, which are designed to enhance operational efficiency and compliance. The firm operates entirely within the United States and has a team of professionals dedicated to delivering customized solutions. They have not reported any recent funding, indicating a stable operational model without external financial backing.

Business Process Outsourcing Insights: Key Companies in North Carolina

Want to Find More Business Process Outsourcing Companies?

With Inven you'll also get to know the company's:

• Detailed Ownership: Who owns the company? Is it a public or private company? What is the ownership structure?
• Contact data: Who are the founders and CEO's? What are their emails and phone numbers?
• Financials: How do these companies perform financially? What are their revenues and profit margins?

...and a lot more!