Business process outsourcing (BPO) companies in Massachusetts focus on optimizing operational efficiency for clients. They provide services like customer support, IT solutions, and back-office operations, catering to industries such as finance, healthcare, and eCommerce. The companies here often leverage global talent and technology to enhance service delivery while keeping costs manageable. Increased reliance on digital solutions and a growing demand for efficient management practices point towards a robust future for the industry, as businesses seek to navigate shifting consumer expectations and competition.


The listing features a range of BPO companies headquartered in Massachusetts, varying in size from small firms to sizable corporations. Established from 1966 to 2017, these companies emphasize IT consulting, staffing solutions, customer service, and strategic outsourcing. Locations span cities from Cambridge to Norwood, reflecting a concentration of expertise in the market.


Continue reading to discover the top business process outsourcing companies in Massachusetts.


Top 20 Business Process Outsourcing Companies in Massachusetts


1. Peak Support

  • Website: peaksupport.io
  • Ownership type: Corporate
  • Headquarters: Cambridge, Massachusetts, United States (USA)
  • Employee distribution: Philippines 68%, United States (USA) 29%, Other 3%
  • Latest funding: February 2024
  • Founded year: 2015
  • Headcount: 1001-5000
  • LinkedIn: peak-support-outsourcing

Peak Support, based in Cambridge, Massachusetts, is a business process outsourcing (BPO) service provider that specializes in customer service, technical support, and back-office solutions. Founded in 2015, the company has grown to employ over 1,000 individuals, with a significant portion of its workforce located in the Philippines. Peak Support serves a variety of industries, including eCommerce, financial services, gaming, healthcare, and logistics. Their team is characterized by an average of eight years of experience in the industry, which contributes to their ability to deliver high-quality support. The company emphasizes a strong company culture, which they believe leads to better service outcomes. They have positioned themselves as a partner for middle-market companies, offering personalized attention that larger BPOs may not provide. Peak Support has received positive feedback from clients regarding their operational expertise and commitment to quality, reflected in their high quality assurance scores and client retention rates.


2. ContinuServe

  • Website: continuserve.com
  • Ownership type: Private
  • Headquarters: Cambridge, Massachusetts, United States (USA)
  • Employee distribution: India 97%, United States (USA) 3%
  • Founded year: 2003
  • Headcount: 501-1000
  • LinkedIn: continuserve

ContinuServe, based in Cambridge, Massachusetts, is a consulting firm established in 2003. With a workforce of approximately 587 employees, the company focuses on delivering professional services, outsourcing, and managed IT solutions primarily to mid-market and Fortune 2000 organizations. Their expertise lies in improving operational efficiency and reducing costs in back-office functions through customized services in IT, finance, and business process management. A significant portion of their workforce is located in India, which supports their service delivery model. ContinuServe has developed a reputation for partnering with business leaders and private equity firms to streamline operations and implement best practices. Their offerings include business process outsourcing, IT outsourcing, and consulting services, all aimed at optimizing corporate systems and processes. ContinuServe is now a subsidiary of Quatrro Business Support Services, which further strengthens their position in the outsourcing market.


3. NelsonHall

  • Website: nelson-hall.com
  • Ownership type: Private
  • Headquarters: Boston, Massachusetts, United States (USA)
  • Employee distribution: United Kingdom (UK) 37%, United States (USA) 37%, India 17%, Other 10%
  • Founded year: 1998
  • Headcount: 11-50
  • LinkedIn: nelsonhall

NelsonHall, founded in 1998 and based in Boston, Massachusetts, is a research firm that specializes in business process services (BPS) and IT services (ITS). The company provides comprehensive research programs and consulting services aimed at assisting businesses in navigating the complexities of outsourcing and digital transformation. With a client base that spans various sectors, including healthcare and banking, NelsonHall offers insights that help organizations improve operational efficiency and make strategic decisions. The firm employs a team of analysts and advisors who leverage their extensive industry experience to deliver valuable intelligence and analysis. NelsonHall's research includes vendor assessments, market forecasts, and detailed reports on trends and technologies impacting the BPS and ITS markets.


4. SRI Infotech

  • Website: sriinfotech.com
  • Ownership type: Private
  • Headquarters: Norwood, Massachusetts, United States (USA)
  • Employee distribution: India 48%, Poland 48%, United States (USA) 5%
  • Founded year: 2006
  • Headcount: 51-200
  • LinkedIn: sri-infotech

SRI Infotech, founded in 2006 and based in Norwood, Massachusetts, is an IT consulting firm that specializes in providing IT and process outsourcing services. With a workforce of around 87 employees, the company has established a strong presence in various sectors, including banking, financial services, life sciences, retail, and manufacturing. SRI Infotech offers a range of solutions, such as application development, robotic process automation, and cloud development, aimed at improving operational efficiency and compliance for its clients. The company operates with a global workforce, with significant resources in India and Poland, allowing it to leverage cost-effective talent while maintaining high standards of service. SRI Infotech has successfully completed over 300 projects, demonstrating its capability in delivering tailored solutions that meet the specific needs of its clients. Their approach emphasizes a stable staffing model, ensuring continuity and knowledge sharing throughout project lifecycles. This focus on client partnership and understanding of unique business challenges positions SRI Infotech as a valuable player in the outsourcing industry.


5. Prime Software Technologies, Inc.


Prime Software Technologies, Inc., based in Woburn, Massachusetts, is an IT consulting firm established in 2002. The company specializes in software development, managed services, and recruitment process outsourcing. They cater primarily to large corporations, including Fortune 100 and 500 companies, providing customized IT solutions that enhance operational efficiency. Their services include project consulting, resource management, and a strong focus on recruitment process outsourcing, which allows clients to streamline their hiring processes. Prime Software Technologies operates both onsite and offshore, ensuring flexibility and scalability in their service delivery. The company prides itself on its ability to adapt to client needs, leveraging a combination of technology and business acumen to deliver effective solutions. With a workforce of around 51-200 employees, they maintain a strong presence in the IT consulting sector, although they have not reported any recent funding activities.


6. Vsynergize AI


Vsynergize AI, founded in 2001 and based in Westborough, Massachusetts, is a contact center solutions provider that emphasizes enhancing customer experience through AI-powered services. The company employs around 424 individuals and has built a reputation for improving operational efficiency and customer satisfaction across multiple sectors. Their service offerings include call center quality assurance, inbound and outbound call center services, live chat support, and business process consulting. Vsynergize AI also integrates advanced technologies such as robotic process automation and conversational AI into their solutions, which helps clients streamline operations and improve service delivery. The firm has successfully partnered with over 30 global businesses, showcasing its capability to adapt and innovate in a competitive market.


7. SoftLabs NA, Inc

  • Website: softlabsna.com
  • Ownership type: Private
  • Headquarters: Shrewsbury, Massachusetts, United States (USA)
  • Employee distribution: United States (USA) 61%, India 39%
  • Founded year: 2006
  • Headcount: 51-200
  • LinkedIn: softlabs-na-inc

SoftLabs NA, Inc., founded in 2006 and based in Shrewsbury, Massachusetts, is a private company that specializes in outsourcing and staffing solutions, particularly in the IT sector. The firm provides a comprehensive suite of services, including application development, maintenance, software quality assurance, and business process management. With a workforce distribution of 61% in the United States and 39% in India, SoftLabs NA effectively utilizes offshore resources to enhance service delivery and reduce costs. Their commitment to high-quality service and operational efficiency has allowed them to serve clients across various industries, including finance and healthcare. The company emphasizes tailored solutions that meet the specific needs of their clients, ensuring that they remain competitive in a fast-paced business environment.


8. Zensoft IT Solutions Inc

  • Website: zensoftit.com
  • Ownership type: Private
  • Headquarters: Northborough, Massachusetts, United States (USA)
  • Employee distribution: India 59%, United States (USA) 41%
  • Founded year: 2017
  • Headcount: 51-200
  • LinkedIn: zensoft-it-solutions-inc

Zensoft IT Solutions Inc, founded in 2017 and based in Northborough, Massachusetts, specializes in IT consulting and software development. The company offers a range of services including IT staffing, mobile and web application development, cloud solutions, and quality assurance. Zensoft serves clients from various sectors such as banking, insurance, education, and technology, helping them enhance their IT capabilities and operational efficiency. With a workforce that is 59% based in India and 41% in the United States, Zensoft leverages global talent to meet the needs of its clients. The company positions itself as a partner for businesses looking to improve productivity and adapt to changing market demands, making it a relevant player in the IT services and outsourcing industry.


9. The CCS Companies

  • Website: ccsusa.com
  • Ownership type: Corporate
  • Headquarters: Norwood, Massachusetts, United States (USA)
  • Employee distribution: United States (USA) 87%, Dominican Republic 12%, Other 1%
  • Latest funding: $103.2M, November 2008
  • Founded year: 1966
  • Headcount: 501-1000
  • LinkedIn: the-ccs-companies

The CCS Companies, based in Norwood, Massachusetts, is a business process outsourcing firm that has been operational since 1966. With a workforce of approximately 350 employees, CCS specializes in providing tailored solutions for debt recovery, claims processing, and customer communication. They cater to a variety of industries, including healthcare and finance, leveraging their extensive experience to enhance operational efficiency and improve cash flow for their clients. CCS operates several divisions, including Credit Collection Services, CCS Commercial, Customer Contact Solutions, and ClaimAssist, each focusing on specific aspects of business process outsourcing. Their commitment to client satisfaction is reflected in their impressive metrics, with a high percentage of clients expressing ease in doing business with them. CCS has also been recognized for its workplace culture, having received accolades as a top call center to work for. This combination of industry expertise and a focus on client relationships positions CCS as a significant player in the business process outsourcing sector.


10. ScerIS, Inc.

  • Website: sceris.com
  • Ownership type: Private
  • Headquarters: Marlborough, Massachusetts, United States (USA)
  • Employee distribution: United States (USA) 100%
  • Founded year: 1993
  • Headcount: 51-200
  • LinkedIn: sceris

ScerIS, Inc., founded in 1993 and based in Marlborough, Massachusetts, is a private software company specializing in enterprise content and process management solutions. The company offers a range of services, including the ETCETERA platform, which helps organizations streamline operations and improve efficiency. ScerIS serves clients across various sectors, including banking and healthcare, providing both software solutions and professional services. Their involvement in business process outsourcing (BPO) is significant, as they have been delivering tailored BPO solutions since 1994. This includes services such as automated data capture, document conversion, and electronic document management, which are essential for enhancing operational workflows. ScerIS's commitment to quality and customer-specific solutions further solidifies its position in the BPO industry.


11. Covenir BPO

  • Website: covenirbpo.com
  • Ownership type: Private
  • Headquarters: Worcester, Massachusetts, United States (USA)
  • Employee distribution: United States (USA) 95%, United Kingdom (UK) 5%
  • Founded year: 2016
  • Headcount: 51-200
  • LinkedIn: covenir

Covenir BPO, founded in 2016 and based in Worcester, Massachusetts, is a private business process outsourcing service provider that specializes in the insurance industry. With a workforce of approximately 65 employees, the company offers a range of services designed to improve operational efficiency and customer satisfaction for insurance companies. Their offerings include First Notice of Loss (FNOL) and claims processing, customer support, product sales advisory, underwriting support, and print-distribution services. Covenir emphasizes a consultative approach, ensuring that their services align closely with the specific needs of their clients. The company operates primarily in the United States, with a small presence in the United Kingdom, and has not reported any funding to date. Their focus on onshore outsourcing allows them to maintain high standards of service and compliance, making them a reliable partner for insurance firms looking to streamline their operations.


12. NextCode S.p.A

  • Website: nextcode.cl
  • Ownership type: Private
  • Headquarters: Cambridge, Massachusetts, United States (USA)
  • Employee distribution: Chile 100%
  • Founded year: 2010
  • Headcount: 51-200
  • LinkedIn: nextcode-s.p.a

NextCode S.p.A, founded in 2010 and based in Cambridge, Massachusetts, is a private consulting firm that specializes in technology solutions and services. With a team of highly certified engineers, NextCode focuses on consulting, software development, and outsourcing, aiming to help businesses across various industries tackle digital challenges and improve operational efficiency. Their services include consulting, excellence advisory, outsourcing, and application development, which are tailored to meet the specific needs of their clients. The company operates with a commitment to innovation and a flexible management structure, striving to build strong partnerships with clients. NextCode's vision is to establish itself as a reference firm in Latin America, expanding its specialized knowledge and service offerings to a broader audience.


13. Triton Technologies, Inc.

  • Website: tritontechnology.com
  • Ownership type: Private
  • Headquarters: Mansfield, Massachusetts, United States (USA)
  • Employee distribution: United States (USA) 100%
  • Latest funding: January 2022
  • Founded year: 2001
  • Headcount: 1001-5000
  • LinkedIn: triton-technologies-inc-

Triton Technologies, Inc., operating under the name Valor Global, is a customer service and IT service provider based in Mansfield, Massachusetts. Founded in 2001, the company has grown to employ between 1,001 and 5,000 individuals, focusing on enhancing customer experiences through tailored solutions in customer care, retention, tech support, and scheduling. Valor Global serves a wide range of clients, from large organizations to small and medium-sized businesses, by leveraging advanced technology and a well-trained workforce to improve operational efficiency and customer satisfaction. The company emphasizes a people-first approach, ensuring that its agents are well-supported and engaged, which contributes to low attrition rates and high performance. Valor Global has positioned itself as a strategic partner for businesses looking to optimize their customer interactions and operational processes.


14. F. H. Cann & Associates, Inc.

  • Website: fhcann.com
  • Ownership type: Family Owned
  • Headquarters: North Andover, Massachusetts, United States (USA)
  • Employee distribution: United States (USA) 100%
  • Founded year: 1999
  • Headcount: 1001-5000
  • LinkedIn: f--h--cann-%26-associates-inc-

F. H. Cann & Associates, Inc. is a family-owned service company based in North Andover, Massachusetts, established in 1999. The firm specializes in contact center solutions, financial recovery, and business process outsourcing. With a workforce of around 300 employees, FHC has built a reputation for providing essential services such as loan servicing and COVID-19 response support. They cater to a variety of sectors, including education, government, financial institutions, healthcare, and utilities. FHC emphasizes customer care and operational efficiency, ensuring that their solutions are tailored to meet the specific needs of their clients. The company is also recognized as a certified Woman-Owned Business, which enhances its standing in the industry. Their commitment to quality and compliance is evident through their various certifications and memberships in professional organizations, which keep them informed about regulatory updates and industry best practices.


15. AgileAxis Inc.

  • Website: agileaxis.com
  • Ownership type: Private
  • Headquarters: Boston, Massachusetts, United States (USA)
  • Employee distribution: India 100%
  • Founded year: 2014
  • Headcount: 11-50
  • LinkedIn: agileaxisinc

AgileAxis Inc. is an IT consulting and software development firm based in Boston, Massachusetts, with an offshore development center in Jaipur, India. Founded in 2014, the company specializes in providing a range of services including enterprise mobility solutions, eCommerce development, and IT consulting. AgileAxis aims to help businesses across various sectors improve productivity and reduce operational costs through innovative technology solutions. Their expertise extends to mobile app development, web application development, and enterprise solutions, catering to both small and large organizations. AgileAxis positions itself as a partner rather than just a service provider, emphasizing collaboration and alignment with client goals. The company has not reported any funding, indicating a self-sustained operational model.


16. Queless Pvt. Ltd

  • Website: queless.com.pk
  • Ownership type: Private
  • Headquarters: Auburn, Massachusetts, United States (USA)
  • Employee distribution: Pakistan 100%
  • Founded year: 2017
  • Headcount: 1001-5000
  • LinkedIn: mobuilt

Queless Pvt. Ltd, founded in 2017, is a consulting and outsourcing firm based in Auburn, Massachusetts, with its operations primarily in Pakistan. The company focuses on bridging the gap between skilled professionals and businesses seeking talent. Queless offers a range of services, including staff augmentation, managed services, and specialized outsourcing, which cater to various operational needs of organizations. Their approach is designed to help businesses optimize their operations and fill skill gaps effectively. With a dedicated team committed to delivering tailored outsourcing solutions, Queless aims to enhance operational performance and drive efficiency for its clients. The company has positioned itself as a resource outsourcing and consultant onboarding platform, facilitating connections that empower both consultants and businesses.


17. Maxima Consulting

  • Website: maximaconsulting.com
  • Ownership type: Corporate
  • Headquarters: Bedford, Massachusetts, United States (USA)
  • Employee distribution: India 47%, Poland 24%, United States (USA) 17%, Other 11%
  • Latest funding: $12.6M, September 2012
  • Founded year: 1993
  • Headcount: 501-1000
  • LinkedIn: maxima-consulting-inc.

Maxima Consulting, founded in 1993 and headquartered in Bedford, Massachusetts, is an IT consulting firm that specializes in managed IT services, workforce solutions, and cloud services. The company serves a variety of industries, including banking, finance, healthcare, and telecommunications, helping clients improve operational efficiency and navigate the complexities of digital transformation. With a workforce that spans across countries such as India, Poland, and the United States, Maxima Consulting leverages a global talent pool to deliver customized solutions. Their services include strategic consulting, IT management, and workforce strategies, which are essential for businesses looking to optimize their processes. The firm has been recognized for its commitment to quality and has received accolades for its employee-centric culture, further solidifying its position in the IT consulting and outsourcing sectors.


18. Associated Credit Services Inc (ACS)


Associated Credit Services Inc (ACS), founded in 1969 and based in Westborough, Massachusetts, is a private company that specializes in accounts receivable management and business process outsourcing. With a workforce of approximately 51-200 employees, ACS provides a variety of services tailored to meet the needs of clients across multiple sectors, including finance, healthcare, and education. Their offerings include third-party debt collection, customer service, and revenue cycle management. ACS prides itself on its ethical approach to debt recovery, emphasizing respect and dignity in its interactions with consumers. The company is also committed to compliance with all relevant regulations, ensuring that its practices align with industry standards. ACS has received recognition as one of the best places to work in collections, reflecting its focus on employee satisfaction and a positive workplace culture. This combination of experience, service variety, and ethical commitment positions ACS as a relevant player in the business process outsourcing industry.


19. Techlogix

  • Website: techlogix.com
  • Ownership type: Private
  • Headquarters: Woburn, Massachusetts, United States (USA)
  • Employee distribution: Pakistan 95%, United States (USA) 2%, Other 3%
  • Founded year: 1996
  • Headcount: 501-1000
  • LinkedIn: techlogix

Techlogix is an IT consulting firm based in Woburn, Massachusetts, established in 1996. The company specializes in digital transformation, application development, and financial solutions tailored for enterprises. With a workforce of approximately 742 employees, the majority of whom are located in Pakistan, Techlogix serves clients across various sectors, including finance and healthcare. Their services aim to enhance operational efficiency and ensure compliance with industry regulations through innovative technology solutions. Techlogix also offers business process management as part of its digital transformation services, indicating their involvement in optimizing business processes for their clients. The company has not reported any recent funding, suggesting a stable operational model without reliance on external investment.


20. Spillane Consulting Associates


Spillane Consulting Associates, Inc., founded in 1991 and based in Braintree, Massachusetts, specializes in consulting services for the financial industry. With a team of approximately 33 employees, the firm focuses on helping financial institutions navigate complex regulatory environments and improve operational efficiency. Their service offerings include compliance support, outsourced loan closing services, and technology administration, among others. Spillane Consulting Associates has built a reputation for providing scalable, client-centered solutions that address the unique challenges faced by their clients in the financial services sector. They have worked with various organizations to enhance their compliance programs, optimize loan servicing processes, and implement effective technology solutions. Their commitment to client relationships and continuous improvement underscores their role as a strategic partner in the financial industry.



Business Process Outsourcing Insights: Key Companies in Massachusetts


CompanyHeadquarterSizeFoundedOwnership
Peak SupportCambridge, Massachusetts, United States (USA)1001-50002015Corporate
ContinuServeCambridge, Massachusetts, United States (USA)501-10002003Private
NelsonHallBoston, Massachusetts, United States (USA)11-501998Private
SRI InfotechNorwood, Massachusetts, United States (USA)51-2002006Private
Prime Software Technologies, Inc.Woburn, Massachusetts, United States (USA)51-2002002Private
Vsynergize AIWestborough, Massachusetts, United States (USA)501-10002001Private
SoftLabs NA, IncShrewsbury, Massachusetts, United States (USA)51-2002006Private
Zensoft IT Solutions IncNorthborough, Massachusetts, United States (USA)51-2002017Private
The CCS CompaniesNorwood, Massachusetts, United States (USA)501-10001966Corporate
ScerIS, Inc.Marlborough, Massachusetts, United States (USA)51-2001993Private
Covenir BPOWorcester, Massachusetts, United States (USA)51-2002016Private
NextCode S.p.ACambridge, Massachusetts, United States (USA)51-2002010Private
Triton Technologies, Inc.Mansfield, Massachusetts, United States (USA)1001-50002001Private
F. H. Cann & Associates, Inc.North Andover, Massachusetts, United States (USA)1001-50001999Family Owned
AgileAxis Inc.Boston, Massachusetts, United States (USA)11-502014Private
Queless Pvt. LtdAuburn, Massachusetts, United States (USA)1001-50002017Private
Maxima ConsultingBedford, Massachusetts, United States (USA)501-10001993Corporate
Associated Credit Services Inc (ACS)Westborough, Massachusetts, United States (USA)51-2001969Private
TechlogixWoburn, Massachusetts, United States (USA)501-10001996Private
Spillane Consulting AssociatesBraintree, Massachusetts, United States (USA)11-501991Private


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