Business process outsourcing companies in Georgia play a crucial role in optimizing operations for various industries. This sector includes firms that focus on customer service, IT support, and back-office functions. With an increasing emphasis on efficiency and cost-reduction, these companies leverage technology and skilled labor. As digital transformation accelerates, outsourcing is evolving to include emerging trends such as AI-driven processes and remote labor solutions. The demand for tailored outsourcing services is rising, indicating a robust growth trajectory within the industry.

The list features 20 business process outsourcing companies headquartered in Georgia, varying in size from small teams to large corporations. These firms were established between 1994 and 2021 and specialize in services ranging from IT consulting to customer support. With a significant footprint in both domestic and international markets, they prioritize operational efficiency and quality service, catering to diverse client needs.

Continue reading to discover the top business process outsourcing companies in Georgia.

Top 20 Business Process Outsourcing Companies in Georgia

1. Narith

• Website: narith.co
• Ownership type: Private
• Headquarters: Atlanta, Georgia, United States (USA)
• Founded year: 2009
• Headcount: 201-500
• LinkedIn: narith

Narith Business Services, based in Atlanta, Georgia, is a private company founded in 2009. It specializes in business process outsourcing, providing a comprehensive suite of services that includes customer service, finance and accounting, lead generation, HR outsourcing, and software development. Narith aims to enhance operational efficiency for its clients while helping them reduce costs through tailored outsourcing solutions. The company serves a variety of industries, including healthcare, financial services, real estate, and travel, showcasing its adaptability to different market needs. With a team of experienced professionals, Narith emphasizes a customer-first approach, ensuring that their services are aligned with client objectives. They operate with a focus on technology enablement and data security, which are critical in today's outsourcing environment.

2. Nexwave

• Website: nexwaveinc.com
• Ownership type: Venture Capital
• Headquarters: Alpharetta, Georgia, United States (USA)
• Employee distribution: India 81%, United States (USA) 14%, Indonesia 3%
• Latest funding: $7.0M, March 2001
• Founded year: 2008
• Headcount: 1001-5000
• LinkedIn: nexwave-talent-management-solutions-pvt-ltd

Nexwave Talent Management Solutions, founded in 2008 and based in Alpharetta, Georgia, is a consulting and staffing agency that specializes in providing a range of services aimed at improving business operations. The company focuses on recruitment process outsourcing (RPO), human resources outsourcing (HRO), and IT consulting, among other services. With a workforce that is predominantly located in India, Nexwave supports clients across various sectors, including healthcare, finance, and technology. The firm has successfully partnered with over 100 clients in more than five countries, demonstrating its capability to deliver talent solutions on a global scale. Nexwave has also received significant funding, amounting to $7 million, which underscores investor confidence in its business model and growth potential.

3. SonSoft Inc.

• Website: sonsoftinc.com
• Ownership type: Private
• Headquarters: Alpharetta, Georgia, United States (USA)
• Employee distribution: India 49%, United States (USA) 42%, Georgia 9%
• Founded year: 2007
• Headcount: 51-200
• LinkedIn: sonsoft-inc

SonSoft Inc. is an IT consulting and services company based in Alpharetta, Georgia, established in 2007. The firm specializes in software development, consulting, and business process outsourcing. With a workforce of around 81 employees, SonSoft serves clients across various industries, including automotive and banking. The company focuses on providing tailored solutions that enhance operational efficiency and facilitate technology integration. Their BPO services cover a range of offerings, including finance and accounting, customer care, and supply chain management. SonSoft's commitment to improving client performance through outsourcing reflects their strategic approach to business processes. Their employee distribution shows a significant presence in both the United States and India, indicating a robust operational model that leverages global talent.

4. Outsource Access

• Website: outsourceaccess.com
• Ownership type: Private
• Headquarters: Atlanta, Georgia, United States (USA)
• Employee distribution: Philippines 92%, United States (USA) 7%, Other 1%
• Founded year: 2019
• Headcount: 501-1000
• LinkedIn: outsourceaccess

Outsource Access, based in Atlanta, Georgia, is a business process outsourcing company that specializes in providing virtual assistant services. Founded in 2019, the company has grown to employ around 292 individuals, primarily in the Philippines, where 92% of their workforce is located. Outsource Access aims to help businesses streamline operations and enhance efficiency by offering a range of services, including customer support, digital marketing, IT management, and more. They serve clients across over 70 industries, demonstrating their adaptability and commitment to meeting specific client needs. The company has been recognized with eight global and national awards for its service quality and growth, reflecting its impact in the outsourcing space. Their unique approach includes the creation of a customized "OA Playbook" for each client, which documents processes and ensures clarity in operations. This structured methodology, combined with a focus on training and support for their staff, positions Outsource Access as a noteworthy player in the business process outsourcing industry.

5. Best IT Experts Inc

• Website: bestitexperts.com
• Ownership type: Private
• Headquarters: Cumming, Georgia, United States (USA)
• Employee distribution: Canada 100%
• Founded year: 2006
• Headcount: 51-200
• LinkedIn: bestitexpertsinc

Best IT Experts Inc, founded in 2006 and based in Cumming, Georgia, is a private company that operates in the IT services and business process management sector. With a workforce of around 51-200 employees, the company has established itself as a reliable partner for businesses seeking to improve operational efficiency and reduce costs through outsourcing. Best IT Experts offers a comprehensive range of services, including advanced technology solutions, customer support, and financial services. They cater to various industries, helping clients streamline their processes and enhance productivity. The company operates delivery centers in India, which allows them to provide cost-effective solutions while maintaining high service standards. Their commitment to data security and adherence to international quality standards further solidifies their reputation in the industry.

6. Competent Systems Inc

• Website: competentsystems.com
• Ownership type: Private
• Headquarters: Alpharetta, Georgia, United States (USA)
• Employee distribution: India 100%
• Founded year: 2004
• Headcount: 201-500
• LinkedIn: competent-systems-inc

Competent Systems Inc, based in Alpharetta, Georgia, is an IT consulting and development firm established in 2004. The company specializes in a variety of services, including software development, IT outsourcing, and business intelligence solutions. With a workforce of around 90 employees, Competent Systems operates primarily through an offshore development center in Hyderabad, India. They cater to multiple industries such as automotive, banking, healthcare, and e-commerce, providing customized technology solutions aimed at improving operational efficiency. Their service offerings include application development, consulting, and various outsourcing services, particularly in finance, human resources, and technical support. Competent Systems emphasizes a client-centric approach, aiming to maximize returns for their customers by leveraging cutting-edge technologies and methodologies. They have built a reputation for delivering quality services at competitive costs, which has contributed to their growth in the IT outsourcing sector.

7. Fusion CX

• Website: fusioncx.com
• Ownership type: Private
• Headquarters: Norcross, Georgia, United States (USA)
• Employee distribution: India 65%, Philippines 11%, United States (USA) 6%, Other 18%
• Founded year: 2004
• Headcount: 10001+
• LinkedIn: fusion-bpo-services

Fusion CX, founded in 2004 and based in Norcross, Georgia, is a business process management services provider that specializes in customer engagement solutions and digital transformation. The company operates with a workforce of over 10,000 employees, with a significant portion based in India and the Philippines. Fusion CX serves a variety of industries, including banking, finance, healthcare, and technology, offering services such as customer service, tech support, and data annotation. Their commitment to enhancing customer interactions is evident in their use of innovative technology and a skilled workforce. With a global footprint across 15 countries, Fusion CX is well-positioned to meet the outsourcing needs of businesses looking to improve operational efficiency and customer satisfaction. They emphasize a blend of human connection and technology to deliver superior customer experiences, making them a notable player in the business process outsourcing industry.

8. Lakki LLC

• Website: lakki.us
• Ownership type: Private
• Headquarters: Marietta, Georgia, United States (USA)
• Employee distribution: United States (USA) 60%, India 40%
• Founded year: 2013
• Headcount: 51-200
• LinkedIn: lakki-llc

Lakki LLC, founded in 2013 and based in Marietta, Georgia, is an IT consulting firm that provides a broad spectrum of technology solutions. The company specializes in application management, business process outsourcing, and digital marketing services, catering to various industries such as healthcare, education, finance, and more. With a workforce of approximately 57 employees, Lakki LLC operates with a significant portion of its team based in India, which supports its outsourcing capabilities. The firm is committed to enhancing operational efficiency for its clients by integrating advanced technology solutions tailored to meet specific business needs. Their approach emphasizes customer satisfaction and innovation, ensuring that each service is customized to address the unique challenges faced by their clients. Lakki LLC has not reported any funding, indicating a self-sustained growth model.

9. Chromelab Technologies Inc.

• Website: chromelabtech.com
• Ownership type: Private
• Headquarters: Atlanta, Georgia, United States (USA)
• Employee distribution: Philippines 100%
• Founded year: 2015
• Headcount: 501-1000
• LinkedIn: chromelab-technologies-inc

Chromelab Technologies Inc. is a private company based in Atlanta, Georgia, founded in 2015. It operates primarily in the business process outsourcing sector, providing a range of services that include customer relationship management, IT outsourcing support, and back office management. The company aims to enhance operational efficiency for its clients while ensuring high levels of customer satisfaction. Chromelab is staffed by a knowledgeable team dedicated to delivering tailored solutions that meet the specific needs of their clients. With a workforce entirely based in the Philippines, Chromelab is positioned to leverage the region's strong reputation for customer service and technical support. The company has not reported any funding, indicating a self-sustained growth model as it continues to expand its presence in the BPO industry.

10. Ssr Techvision

• Website: ssrtechvision.com
• Ownership type: Private
• Headquarters: Fayetteville, Georgia, United States (USA)
• Employee distribution: India 85%, United States (USA) 15%
• Founded year: 2015
• Headcount: 51-200
• LinkedIn: ssr-tech-vision-pvt-ltd

SSR Techvision, founded in 2015 and based in Fayetteville, Georgia, is a private outsourcing service provider. The company employs around 100 professionals, with a significant portion of its workforce located in India. SSR Techvision specializes in a variety of outsourcing services, including back office support, call center operations, sales and business development, healthcare services, and e-commerce solutions. They cater to a wide array of industries such as automotive, banking and finance, healthcare, and e-commerce, among others. By focusing on operational efficiency and customer service enhancement, SSR Techvision aims to help businesses streamline their processes and improve overall performance. Their commitment to quality and cost-effective solutions positions them as a relevant player in the outsourcing industry.

11. Intelegencia

• Website: intelegencia.com
• Ownership type: Private
• Headquarters: Atlanta, Georgia, United States (USA)
• Employee distribution: India 59%, Philippines 40%, Other 2%
• Founded year: 2009
• Headcount: 1001-5000
• LinkedIn: intelegencia_2

Intelegencia, founded in 2009 and based in Atlanta, Georgia, is a digital transformation services company that specializes in software engineering, data analytics, and digital marketing. With a workforce of over 850 employees, the company operates a global delivery model, primarily leveraging talent from India and the Philippines. Intelegencia serves a wide range of clients, including small and medium-sized enterprises as well as Fortune 1000 companies. Their BPO services focus on customer support, eCommerce solutions, and technical assistance, which are designed to improve operational efficiency and customer satisfaction. The company prides itself on its ability to adapt to the evolving needs of its clients, ensuring that they remain competitive in a fast-paced digital environment.

12. 263Hub

• Website: 263hub.com
• Ownership type: Private
• Headquarters: Atlanta, Georgia, United States (USA)
• Employee distribution: Zimbabwe 76%, United States (USA) 15%, United Kingdom (UK) 9%
• Founded year: 2021
• Headcount: 51-200
• LinkedIn: 263hub

263Hub is an outsourcing company based in Atlanta, Georgia, with a significant operational presence in Zimbabwe. Founded in 2021, the company specializes in providing a comprehensive suite of services aimed at enhancing operational efficiency for businesses. These services include customer experience solutions, accounting, digital marketing, IT support, data entry, and artificial intelligence. With a workforce that is predominantly located in Zimbabwe, 263Hub capitalizes on the region's high literacy rate and multilingual capabilities to deliver quality service. The company positions itself as a strategic partner for businesses looking to reduce costs and improve service delivery through specialized expertise. Although it has not reported any funding, 263Hub emphasizes its commitment to tailored solutions and building lasting partnerships with clients, aiming to empower growth and success in their operations.

13. ClearNexus Inc.

• Website: clearnexus.com
• Ownership type: Private
• Headquarters: Atlanta, Georgia, United States (USA)
• Employee distribution: United States (USA) 30%, Costa Rica 30%, India 19%, Other 21%
• Founded year: 2010
• Headcount: 201-500
• LinkedIn: clearnexus

ClearNexus Inc., founded in 2010 and based in Atlanta, Georgia, is a private business process outsourcing (BPO) service provider. The company specializes in call center services, marketing, consulting, and data science, catering to a variety of industries such as financial services, healthcare, insurance, e-commerce, and technology. With a workforce distributed across the United States, Costa Rica, India, the Philippines, and Argentina, ClearNexus is well-positioned to offer both domestic and nearshore solutions. Their approach emphasizes customized outsourcing solutions that enhance customer engagement while significantly reducing operational costs. ClearNexus aims to be a seamless extension of its clients' organizations, leveraging over 100 years of combined leadership experience in the contact center, financial, sales, and marketing sectors. The company is committed to innovation and continuous improvement, ensuring that their services remain relevant and effective in a competitive market.

14. GSP Services

• Website: gspservices.com
• Ownership type: Private
• Headquarters: Atlanta, Georgia, United States (USA)
• Employee distribution: United States (USA) 100%
• Founded year: 1994
• Headcount: 11-50
• LinkedIn: gsp-services-bpo

GSP Services, based in Atlanta, Georgia, is an operational support agency that specializes in business process outsourcing (BPO) and knowledge process outsourcing (KPO) services, particularly for technology companies. Founded in 1994, the company has evolved to meet the demands of fast-paced industries, offering a range of services that include technical support, market research, and digital marketing. GSP Services prides itself on its customer-centric approach, emphasizing flexibility and scalability to adapt to the unique needs of its clients. The company has established itself as a first mover in areas such as IoT and blockchain, developing processes to support innovative technologies like Helium data mining. With a dedicated team of skilled professionals, GSP Services aims to build long-lasting partnerships by delivering tailored solutions that enhance operational efficiency and customer engagement.

15. Systel

• Website: systelinc.com
• Ownership type: Private
• Headquarters: Alpharetta, Georgia, United States (USA)
• Employee distribution: United States (USA) 62%, India 32%, Brazil 3%, Other 3%
• Founded year: 1997
• Headcount: 201-500
• LinkedIn: systel

Systel, founded in 1997 and headquartered in Alpharetta, Georgia, is a professional services company that specializes in IT staff augmentation, product development, and business process outsourcing. With a workforce of approximately 288 employees, Systel serves a range of clients, including large system integrators and Fortune 1000 companies. The company is dedicated to delivering high-quality products and resources in a timely manner, ensuring that their solutions are both scalable and robust. Systel's service offerings include consulting, technology services, and outsourcing, with a particular emphasis on recruitment process outsourcing and human resource outsourcing. Their operational model is designed to facilitate seamless coordination between business and technical teams, which is crucial for meeting client objectives. Systel has built a reputation for addressing the staffing and technology needs of its clients effectively, making it a notable player in the business process outsourcing industry.

16. Itransition Group

• Website: itransition.com
• Ownership type: Private Equity
• Headquarters: Decatur, Georgia, United States (USA)
• Employee distribution: Belarus 43%, Poland 27%, Georgia 8%, Other 22%
• Latest funding: August 2018
• Founded year: 1998
• Headcount: 1001-5000
• LinkedIn: itransition

Itransition Group, founded in 1998 and based in Decatur, Georgia, is a private equity-owned company specializing in software development and IT consulting. With a workforce of approximately 1,577 employees, the firm operates globally, with a significant presence in Eastern Europe, particularly Belarus and Poland. Itransition offers a comprehensive suite of services, including application development, managed IT services, and data analytics. They cater to various industries such as healthcare, finance, retail, and telecommunications, helping businesses enhance their digital capabilities. Their expertise in business process management and intelligent automation positions them as a valuable partner for organizations looking to streamline operations and improve efficiency. Itransition has served over 800 clients, managing substantial investment portfolios and delivering solutions that drive operational success.

17. Mcp

• Website: mcpbpo.com
• Ownership type: Private
• Headquarters: Atlanta, Georgia, United States (USA)
• Founded year: 2002
• Headcount: 51-200
• LinkedIn: mcpbpo

MCP Enterprise BPO Services, based in Atlanta, Georgia, has been a player in the business process outsourcing industry since its inception in 2002. The company specializes in a range of services, including document management, facilities services, and professional consulting. With a workforce of approximately 72 employees, MCP has built a reputation for helping corporate enterprises, government agencies, and educational institutions improve their operational efficiency. Their approach combines traditional BPO services with advanced technology solutions, allowing clients to navigate the complexities of digital transformation. MCP's client portfolio includes notable names from the Fortune 500, showcasing their ability to manage significant contracts and deliver tailored solutions. Their commitment to customer experience and continuous improvement further solidifies their position in the industry.

18. Onepath Systems

• Website: onepathsystems.com
• Ownership type: Corporate
• Headquarters: Marietta, Georgia, United States (USA)
• Employee distribution: United States (USA) 100%
• Latest funding: February 2024
• Founded year: 2006
• Headcount: 1001-5000
• LinkedIn: onepath-systems

Onepath Systems, founded in 2006 and based in Marietta, Georgia, is a corporate entity that specializes in business process outsourcing. The company offers a range of services including onsite installation, maintenance, and technology integration, primarily targeting clients in the defense, government, and commercial sectors. Onepath Systems prides itself on delivering customized solutions that cater to the unique operational needs of its customers. With a workforce of around 25 employees, the company emphasizes programmatic fulfillment services, ensuring that they meet and exceed client expectations through dedicated resources. Their operational focus is on providing efficient support that enhances the overall functionality of their clients' enterprises.

19. Quatrro Business Support Services

• Website: quatrrobss.com
• Ownership type: Private Equity
• Headquarters: Marietta, Georgia, United States (USA)
• Employee distribution: India 90%, United States (USA) 9%, Other 1%
• Latest funding: October 2019
• Founded year: 2007
• Headcount: 1001-5000
• LinkedIn: qbss

Quatrro Business Support Services, founded in 2007 and based in Marietta, Georgia, is a consulting firm that provides integrated business support services. The company focuses on finance, accounting, human resources, and technology solutions, catering to both large enterprises and small to medium-sized businesses (SMBs). With a workforce of approximately 1,000 employees, predominantly located in India, Quatrro leverages a global talent pool to enhance operational efficiency for its clients. The firm has established itself as a significant player in the outsourcing industry, offering services that streamline operations and improve overall business performance. Their approach includes assessments, back-office transformation, and interim management, which are critical for organizations looking to optimize their processes. Quatrro has also been recognized for its workplace culture, being Great Place to Work™ certified for three consecutive years, and has made notable appearances in industry rankings, underscoring its relevance and commitment to excellence in business support services.

20. Omnipoint Services Atlanta

• Website: omnipointservices.com
• Ownership type: Private
• Headquarters: Suwanee, Georgia, United States (USA)
• Employee distribution: United States (USA) 100%
• Founded year: 2017
• Headcount: 51-200
• LinkedIn: omnipoint-services

Omnipoint Services Atlanta, founded in 2017 and based in Suwanee, Georgia, is a staffing agency that specializes in human capital management and IT solutions. The company provides a wide range of services, focusing on staffing for sectors such as healthcare, financial services, and technology. With a workforce of 51-200 employees, Omnipoint Services operates across the United States, Canada, and India, catering primarily to businesses looking to enhance their workforce capabilities. The company prides itself on its ability to align with client visions and goals, ensuring that it can anticipate and meet their needs effectively. Omnipoint has built a reputation for delivering quality staffing solutions and maintaining strong client relationships, which is reflected in its 100% client loyalty rate. The firm also emphasizes its commitment to creating a sustainable workforce and supporting diversity within its operations.

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