Business process outsourcing (BPO) companies in Virginia play a crucial role in supporting enterprise operations through specialized services. These firms cover a broad array of functions, including customer support, IT services, and administrative tasks. As businesses increasingly seek to streamline operations and reduce costs, the demand for outsourced services is likely to grow. Emerging technologies, such as artificial intelligence and automation, promise to transform the industry by enhancing efficiency and service delivery. Virginia’s BPO sector stands to benefit from these trends, with increased emphasis on innovative solutions and customer-centric approaches.


The listed companies showcase a wide range of sizes and specializations. Operating mainly from Virginia, these firms have been founded between 1993 and 2016, with employee counts ranging from small teams to thousands. Areas of focus vary significantly, spanning customer care, IT solutions, and back-office support. Firms like Faneuil Inc and Centro excel in healthcare services, while others such as PeopleNTech LLC emphasize technology consulting. This mix illustrates a robust environment, capable of catering to varied business needs.


Continue reading to discover the top business process outsourcing companies in Virginia.


Top 19 Business Process Outsourcing Companies in Virginia


1. Faneuil Inc

  • Website: faneuil.com
  • Ownership type: Corporate
  • Headquarters: Hampton, Virginia, United States (USA)
  • Employee distribution: United States (USA) 99%
  • Latest funding: September 2023
  • Founded year: 1993
  • Headcount: 1001-5000
  • LinkedIn: faneuil-inc

Faneuil Inc, founded in 1993 and based in Hampton, Virginia, is a business process outsourcing company that specializes in customer care and AI-driven solutions. With a workforce of approximately 1,973 employees, the company serves clients across various sectors, including healthcare, government, and utilities. Faneuil is dedicated to providing tailored support that enhances customer experiences and effectively manages complex service needs. Their innovative technologies, such as AI tools like Accent Harmonizer and Fraud Defender, streamline operations and improve service delivery. The company emphasizes a co-sourcing approach, allowing clients to focus on their core operations while Faneuil manages customer interactions. This strategic focus on technology and customer care positions Faneuil as a significant player in the BPO industry.


2. PeopleNTech LLC

  • Website: peoplentech.com
  • Ownership type: Private
  • Headquarters: Alexandria, Virginia, United States (USA)
  • Employee distribution: United States (USA) 46%, Bangladesh 46%, India 8%
  • Founded year: 2005
  • Headcount: 201-500
  • LinkedIn: peoplentech-llc-

PeopleNTech LLC, founded in 2005 and based in Alexandria, Virginia, is an IT consulting and engineering solutions provider. The company specializes in a range of services, including software development, management consulting, and staff augmentation. With a workforce of approximately 201 employees, PeopleNTech serves clients across various industries, helping them improve operational efficiency and adapt to market changes through innovative technology solutions. Notably, they offer Business Process Assurance and BPO-KPO services, which focus on optimizing and managing business processes for their clients. Their global presence is reflected in their employee distribution, with significant teams in the United States, Bangladesh, and India. PeopleNTech is committed to delivering tailored solutions that meet the specific needs of their clients, ensuring they remain competitive in their respective markets.


3. Centro

  • Website: centrocdx.com
  • Ownership type: Private
  • Headquarters: Sterling, Virginia, United States (USA)
  • Employee distribution: Egypt 89%, United States (USA) 5%, Philippines 4%, Other 3%
  • Founded year: 2009
  • Headcount: 1001-5000
  • LinkedIn: centro-global-solutions

Centro, founded in 2009 and based in Sterling, Virginia, is a consulting firm that specializes in digital transformation, business process outsourcing, and healthcare services. With a workforce of over 700 employees, the company has established a significant presence in the BPO sector, providing tailored solutions to businesses and healthcare providers. Centro operates globally, with a notable employee distribution that includes a majority based in Egypt, along with teams in the United States, the Philippines, and Saudi Arabia. Their services are designed to help clients optimize operations and enhance customer experiences, particularly in the healthcare domain where they offer medical billing, credentialing, and front office services. Centro has also been recognized for its contributions to the industry, being named among the IAOP's Global Outsourcing 100, which highlights its relevance and impact in the BPO space.


4. Sapphire Software Solutions Inc


Sapphire Software Solutions Inc, founded in 2010 and based in Ashburn, Virginia, is a technology consulting firm that specializes in a wide array of IT services. With a workforce of approximately 130 employees, the company operates primarily in the United States, with a smaller presence in India. Sapphire Software Solutions provides services that include analytics, application services, business process outsourcing, cloud solutions, and cybersecurity. They cater to a variety of industries such as healthcare, banking, insurance, and manufacturing, helping organizations enhance operational efficiency and implement digital transformation strategies. Their business process outsourcing services focus on reinventing traditional operations through intelligent solutions, utilizing advanced technologies to drive business value and growth. This commitment to innovation positions them as a relevant player in the BPO sector.


5. TechTammina LLC

  • Website: techtammina.com
  • Ownership type: Private
  • Headquarters: Chantilly, Virginia, United States (USA)
  • Founded year: 2005
  • Headcount: 201-500
  • LinkedIn: techtammina

TechTammina LLC, founded in 2005 and based in Chantilly, Virginia, is a private IT consulting firm that specializes in digital transformation services. The company provides a range of solutions, including automation, business process management, and human resource outsourcing. TechTammina serves various industries, such as insurance, finance, and healthcare, focusing on enhancing operational efficiency and reducing costs for its clients. With a workforce of over 330 employees, the company has established a solid presence in the market. Their services include business process outsourcing, specifically in areas like human resource management, recruitment process outsourcing, regulatory affairs, and medical billing. TechTammina's approach combines technology and industry expertise to deliver tailored solutions that meet the evolving needs of businesses. They have successfully completed over 1,020 projects and maintain a high client retention ratio, reflecting their commitment to client satisfaction and operational excellence.


6. Canon Information Technology Services, Inc.

  • Website: cits.canon.com
  • Ownership type: Private
  • Headquarters: Chesapeake, Virginia, United States (USA)
  • Employee distribution: United States (USA) 100%
  • Founded year: 1998
  • Headcount: 201-500
  • LinkedIn: canon-its

Canon Information Technology Services, Inc. (Canon ITS), founded in 1998 and based in Chesapeake, Virginia, operates as a private subsidiary of Canon USA. The company specializes in business process outsourcing (BPO) with a strong emphasis on customer service and experience management. Canon ITS provides a variety of services, including technical support, data analytics, and omnichannel customer service solutions. Their primary clientele consists of businesses looking to enhance their customer support without the burden of maintaining an in-house team. With a workforce of 201-500 employees, Canon ITS has established itself as a reliable partner for companies seeking to improve customer engagement and satisfaction. The firm prides itself on its ability to understand client needs and deliver tailored solutions that foster brand loyalty and customer retention. Canon ITS has been active in the industry for over 25 years, demonstrating a commitment to quality service and customer care.


7. Venturesathi


Venturesathi Global Inc., founded in 2016 and based in Ashburn, Virginia, is a private business process management company. With a workforce primarily located in India, Venturesathi specializes in providing contact center operations, IT support, and back-office support. The company serves a variety of industries, including banking, healthcare, retail, and logistics, focusing on improving operational efficiency and customer engagement. Their services are designed to meet the unique needs of each client, ensuring customized solutions that drive business growth. Venturesathi is committed to maintaining high standards, as evidenced by their ISO 9001 and ISO 27001 certifications, which reflect their dedication to quality and information security. The company has not reported any funding, indicating a self-sustained growth model since its inception.


8. Call Center Power

  • Website: callcenterpower.com
  • Ownership type: Private
  • Headquarters: Leesburg, Virginia, United States (USA)
  • Employee distribution: United States (USA) 58%, Pakistan 14%, South Africa 14%, Other 14%
  • Founded year: 2015
  • Headcount: 11-50
  • LinkedIn: call-center-optimization-group

Call Center Power, based in Leesburg, Virginia, is a private call center service provider founded in 2015. The company specializes in outsourcing, consulting, and technology enablement services tailored to enhance customer interactions and operational efficiency for businesses across various sectors. With a workforce of approximately 86 employees, Call Center Power leverages over 30 years of industry experience to optimize call center performance. Their service offerings include inbound and outbound call handling, tech support, customer service, and back-office functions. They also provide consulting services focused on recruiting, training, quality assurance, and performance optimization. The company serves multiple industries, including telecommunications, healthcare, and retail, and has established partnerships with technology leaders like Amazon to enhance their service capabilities. Call Center Power's commitment to improving customer satisfaction and operational efficiency makes it a notable player in the business process outsourcing space.


9. Apex 2000, INC.

  • Website: apex-2000.com
  • Ownership type: Private
  • Headquarters: Chantilly, Virginia, United States (USA)
  • Employee distribution: India 55%, United States (USA) 45%
  • Founded year: 2000
  • Headcount: 1-10
  • LinkedIn: apex-2000-inc.

Apex 2000, INC., established in 2000 and based in Chantilly, Virginia, is a consulting and IT services provider that specializes in a variety of solutions tailored to meet the needs of businesses across multiple sectors. The company offers services such as staff augmentation, project management, enterprise solutions, and notably, business process outsourcing. Apex 2000 aims to help organizations optimize their operations and adapt to technological advancements, ensuring that clients can compete effectively in a rapidly changing marketplace. With a workforce that is split between the United States and India, the company leverages global talent to provide high-quality services. Their approach emphasizes the importance of understanding client challenges and delivering tailored solutions that drive measurable results. Apex 2000's commitment to quality and client satisfaction is evident in their operational philosophy, which prioritizes long-term partnerships and a deep understanding of industry-specific needs.


10. Aethra Technologies Inc


Aethra Technologies Inc, founded in 2008 and based in Aldie, Virginia, is a private consulting firm specializing in IT and software solutions. The company offers a wide range of services, including application development, business process outsourcing (BPO), and cloud services. Aethra serves clients across multiple industries such as banking, healthcare, and logistics, focusing on enhancing operational efficiency and delivering high-quality, cost-effective solutions. With a team of professionals experienced in both technology and business processes, Aethra aims to help organizations navigate the complexities of modern business challenges. Their approach emphasizes understanding client needs and aligning solutions to meet specific objectives, making them a relevant player in the BPO sector.


11. Maxary Consulting

  • Website: maxary.com
  • Ownership type: Private
  • Headquarters: Leesburg, Virginia, United States (USA)
  • Employee distribution: United States (USA) 59%, India 41%
  • Founded year: 2010
  • Headcount: 51-200
  • LinkedIn: maxary-consulting

Maxary Consulting, founded in 2010 and based in Leesburg, Virginia, is an IT consulting firm that specializes in staffing services, IT strategy consulting, and technology solutions. The company serves a variety of sectors, including healthcare, finance, and government, helping organizations enhance their IT performance and manage projects effectively. Maxary's service offerings include not only consulting and staffing but also outsourcing, which they describe as a powerful tool for leveraging talent and improving productivity. Their team includes experts in various technologies, and they have a significant presence in both the United States and India, reflecting their global approach to service delivery. Maxary has built a reputation for providing tailored solutions that address specific business challenges, and they have established partnerships with industry leaders to enhance their service capabilities.


12. Aeternus Solutions

  • Website: aeternussolutions.com
  • Ownership type: Private
  • Headquarters: Richmond, Virginia, United States (USA)
  • Employee distribution: United States (USA) 82%, India 18%
  • Founded year: 2005
  • Headcount: 51-200
  • LinkedIn: aeternus-solutions

Aeternus Solutions is a consulting firm based in Richmond, Virginia, established in 2005. The company specializes in providing customized consulting services across various sectors, including IT, life sciences, and procurement. With a team of skilled consultants, Aeternus Solutions aims to enhance operational efficiency for its clients, which range from start-ups to Fortune 500 companies. Their services are designed to address specific business needs, helping organizations navigate challenges and improve their processes. The firm has a notable presence in both the United States and India, reflecting its global approach to consulting. Aeternus Solutions is recognized for its commitment to quality and customer satisfaction, striving to deliver actionable solutions that drive value for its clients.


13. Rezgateway

  • Website: rezgateway.com
  • Ownership type: Private
  • Headquarters: Reston, Virginia, United States (USA)
  • Employee distribution: Sri Lanka 91%, China 9%
  • Founded year: 2001
  • Headcount: 51-200
  • LinkedIn: rezgateway

Rezgateway, founded in 2001 and based in Reston, Virginia, is a private company specializing in software development and business process outsourcing. With a workforce of around 51-200 employees, the company has established itself as a provider of tailored digital solutions for small, medium, and enterprise-level businesses. Their services include bespoke application development, data analytics, and a variety of BPO services such as data processing, customer support, and IT-enabled services. Rezgateway operates primarily in Sri Lanka and China, leveraging a global talent pool to enhance operational efficiency for their clients. They focus on transforming businesses by providing the necessary IT support to help them grow and adapt in a competitive environment.


14. IStream Solutions

  • Website: istream-solutions.com
  • Ownership type: Private
  • Headquarters: Ashburn, Virginia, United States (USA)
  • Employee distribution: United States (USA) 90%, India 10%
  • Founded year: 2005
  • Headcount: 51-200
  • LinkedIn: istream-solutions

IStream Solutions Inc., based in Ashburn, Virginia, is an IT consulting and services firm that specializes in strategic IT consulting, staffing, training, and business process outsourcing solutions. Founded in 2005, the company has carved out a niche in the IT services sector, focusing on enhancing operational efficiency for its clients. IStream Solutions offers a range of services, including enterprise application development, cloud and big data solutions, quality assurance, and mobile app development. The company employs a mix of local and international talent, with 90% of its workforce based in the United States and 10% in India. Their commitment to quality is underscored by recent certifications, including CMMI Level 3 and ISO9001:2015, which reflect their adherence to industry standards. IStream Solutions aims to provide innovative and effective solutions to meet the evolving needs of businesses in a competitive environment.


15. Atetas Inc

  • Website: atetas.com
  • Ownership type: Private
  • Headquarters: Glen Allen, Virginia, United States (USA)
  • Employee distribution: United States (USA) 83%, India 17%
  • Founded year: 2011
  • Headcount: 11-50
  • LinkedIn: atetas-inc

Atetas Inc, based in Glen Allen, Virginia, is a consulting and technology services firm established in 2011. With a workforce of 18 employees, the company specializes in integrated IT solutions, management consulting, and outsourcing services. Atetas serves a variety of industries, including Information Technology and Health Information Technology, focusing on enhancing business processes and adapting to evolving client requirements. Their services include staffing management, custom software development, and independent testing, showcasing their commitment to delivering professional quality and customized solutions. The company operates with a significant presence in the United States and has a smaller team in India, reflecting a strategic approach to resource allocation. Atetas positions itself as a proactive partner for businesses looking to revamp their technical and operational capabilities.


16. SQA Concepts Inc

  • Website: sqaconceptsinc.com
  • Ownership type: Private
  • Headquarters: Ashburn, Virginia, United States (USA)
  • Employee distribution: United States (USA) 70%, India 30%
  • Founded year: 2003
  • Headcount: 51-200
  • LinkedIn: sqa-concepts-inc

SQA Concepts Inc., founded in 2003 and based in Ashburn, Virginia, is a private company specializing in technology solutions. With a workforce of approximately 57 employees, the firm focuses on IT consulting, software development, and a variety of IT services tailored to enhance operational efficiency for businesses across multiple sectors. Their service offerings include application development, system administration, software quality assurance, and notably, business process outsourcing (BPO). SQA Concepts serves clients in industries such as finance, healthcare, manufacturing, and retail, providing customized solutions that address specific operational challenges. The company has a significant presence in both the United States and India, reflecting a global approach to service delivery. Their BPO services are designed to help organizations manage complex processes while minimizing costs and maximizing productivity.


17. it Excel LLC

  • Website: itexcel.com
  • Ownership type: Private
  • Headquarters: Reston, Virginia, United States (USA)
  • Employee distribution: United States (USA) 100%
  • Founded year: 2006
  • Headcount: 51-200
  • LinkedIn: it-excel-llc

IT Excel LLC, headquartered in Reston, Virginia, is a consulting and technology services firm that has been operational since 2006. The company specializes in providing industry-specific solutions and strategic outsourcing services. Their expertise spans various sectors, including healthcare, pharmaceuticals, government, financial services, retail, and telecommunications. IT Excel is particularly recognized for its application maintenance and development outsourcing capabilities. They offer a range of services, including ERP solutions and project management, aimed at helping businesses improve operational efficiency and ensure compliance with industry regulations. The company prides itself on a highly experienced team, with many professionals holding advanced degrees in relevant fields. IT Excel has established a strong clientele, with a significant portion of its business coming from repeat customers, reflecting their commitment to quality and client satisfaction.


18. mindSHIFT, a wholly owned subsidiary of Ricoh USA, Inc.

  • Website: mindshift.com
  • Ownership type: Private
  • Headquarters: Sterling, Virginia, United States (USA)
  • Founded year: 1999
  • Headcount: 501-1000
  • LinkedIn: mindshift

mindSHIFT, a wholly owned subsidiary of Ricoh USA, Inc., was founded in 1999 and is based in Sterling, Virginia. The company specializes in providing cloud and IT solutions, alongside business process outsourcing services. Their offerings are designed to enhance operational efficiency for businesses across various sectors, including healthcare, finance, and manufacturing. mindSHIFT's services include business process management, IT infrastructure support, and cybersecurity solutions, which are critical for organizations looking to optimize their operations. As part of Ricoh USA, mindSHIFT benefits from a robust infrastructure and a wealth of resources, allowing them to deliver comprehensive solutions that meet the evolving needs of their clients. They focus on helping businesses manage information effectively and adapt to the changing technological landscape.


19. Centro Global Solutions


Centro Global Solutions, founded in 2009 and headquartered in Winchester, Virginia, is a consulting firm that specializes in business process outsourcing, digital transformation, and healthcare services. With a workforce of approximately 486 employees, Centro has expanded its operations globally, establishing sites in Cairo, Manila, Dubai, and Riyadh. The company focuses on providing tailored solutions to healthcare providers and businesses, helping them streamline operations and enhance efficiency. Their BPO services include medical billing, credentialing, and IT support, which are critical for healthcare practices looking to optimize their revenue cycles. Centro's commitment to leveraging technology and innovative practices positions them as a significant player in the BPO industry, particularly in the healthcare sector. They have received recognition for their contributions, including being named among the IAOP's Global Outsourcing 100, which underscores their relevance in the market.



Business Process Outsourcing Insights: Key Companies in Virginia


CompanyHeadquarterSizeFoundedOwnership
Faneuil IncHampton, Virginia, United States (USA)1001-50001993Corporate
PeopleNTech LLCAlexandria, Virginia, United States (USA)201-5002005Private
CentroSterling, Virginia, United States (USA)1001-50002009Private
Sapphire Software Solutions IncAshburn, Virginia, United States (USA)51-2002010Private
TechTammina LLCChantilly, Virginia, United States (USA)201-5002005Private
Canon Information Technology Services, Inc.Chesapeake, Virginia, United States (USA)201-5001998Private
VenturesathiAshburn, Virginia, United States (USA)201-5002016Private
Call Center PowerLeesburg, Virginia, United States (USA)11-502015Private
Apex 2000, INC.Chantilly, Virginia, United States (USA)1-102000Private
Aethra Technologies IncAldie, Virginia, United States (USA)51-2002008Private
Maxary ConsultingLeesburg, Virginia, United States (USA)51-2002010Private
Aeternus SolutionsRichmond, Virginia, United States (USA)51-2002005Private
RezgatewayReston, Virginia, United States (USA)51-2002001Private
IStream SolutionsAshburn, Virginia, United States (USA)51-2002005Private
Atetas IncGlen Allen, Virginia, United States (USA)11-502011Private
SQA Concepts IncAshburn, Virginia, United States (USA)51-2002003Private
it Excel LLCReston, Virginia, United States (USA)51-2002006Private
mindSHIFT, a wholly owned subsidiary of Ricoh USA, Inc.Sterling, Virginia, United States (USA)501-10001999Private
Centro Global SolutionsWinchester, Virginia, United States (USA)1001-50002009Private


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