The business process outsourcing (BPO) industry in Illinois is an integral part of the state's economy, offering specialized services that help companies streamline operations and reduce costs. BPO encompasses a wide range of functions, from customer service to IT solutions, with companies leveraging both domestic and international talent. This sector is witnessing rapid growth as businesses increasingly adopt technology to enhance efficiency. Advances in automation and artificial intelligence are reshaping the landscape, allowing firms to provide smarter, faster services. Overall, the Illinois BPO scene is positioned for continued expansion, catering to evolving client demands in an interconnected marketplace.

This list highlights 19 notable business process outsourcing companies located in Illinois, ranging from small teams to large operations. Many of these firms were founded in the early 2000s, with a mix of private and corporate ownership. Their specializations include IT support, customer service, and data management, drawing on international talent from countries like India and the Philippines. With a significant workforce dispersed across various global locations, they aim to deliver cost-effective and high-quality solutions to clients across multiple industries.

Continue reading to explore the top business process outsourcing companies in Illinois.

Top 19 Business Process Outsourcing Companies in Illinois

1. Incoho Inc.

• Website: incohoinc.com
• Ownership type: Private
• Headquarters: Chicago, Illinois, United States (USA)
• Employee distribution: Philippines 90%, United States (USA) 10%
• Founded year: 2001
• Headcount: 51-200
• LinkedIn: incoho-inc

Incoho Inc., based in Chicago, Illinois, is an outsourcing company that specializes in business process outsourcing (BPO) services. Since its inception in 2001, Incoho has focused on providing solutions that include data management, accounts receivable, customer support, and lead generation. The company primarily serves businesses aiming to improve their operational efficiency and concentrate on core activities. With a workforce distribution of 90% in the Philippines and 10% in the United States, Incoho leverages a multi-continent platform to deliver tailored services that meet the unique needs of its clients. Their approach combines American management with skilled international teams, ensuring that clients receive high-quality support. Incoho's commitment to understanding client requirements and providing customized solutions has positioned them as a reliable partner in the BPO sector.

2. CoreFlex Solutions Inc.

• Website: coreflexsolutions.com
• Ownership type: Corporate
• Headquarters: Naperville, Illinois, United States (USA)
• Employee distribution: India 96%, United States (USA) 3%, Other 1%
• Latest funding: November 2020
• Founded year: 2013
• Headcount: 501-1000
• LinkedIn: coreflexsolutionsinc

CoreFlex Solutions Inc., founded in 2013 and based in Naperville, Illinois, is a consulting firm that specializes in digital transformation and IT services. The company offers a wide range of solutions, including Salesforce consulting, software engineering, and business process outsourcing. Their focus is on helping businesses enhance operational efficiency and adapt to changing market conditions. CoreFlex serves clients across various industries, including Consumer Packaged Goods, Healthcare, and Distribution and Logistics. With a significant portion of their workforce located in India, they are well-positioned to provide cost-effective outsourcing solutions. Their BPO services are integrated with advanced technologies, allowing them to deliver intelligent operations that drive business growth.

3. Gantec Solutions

• Website: gantecpublishing.com
• Ownership type: Private
• Headquarters: Schaumburg, Illinois, United States (USA)
• Employee distribution: India 100%
• Founded year: 1992
• Headcount: 51-200
• LinkedIn: gantec-solutions

Gantec Solutions, also known as Gantec Publishing Solutions, is a private company based in Schaumburg, Illinois, founded in 1992. The firm specializes in IT consulting, publishing, software development, and business process outsourcing. With a workforce of around 30 employees, Gantec operates primarily through offshore services in India, allowing them to provide cost-effective solutions to their clients. The company has established itself in the publishing and IT sectors, offering a range of services that help businesses enhance operational efficiency and reduce costs. Gantec's BPO services include recruitment process outsourcing, collections and debt management, bookkeeping, and digital marketing. Their commitment to quality and client satisfaction is evident in their project management approach, which ensures timely delivery and effective communication throughout the project lifecycle.

4. Keen Info Tek, Inc

• Website: keeninfotek.com
• Ownership type: Private
• Headquarters: Naperville, Illinois, United States (USA)
• Employee distribution: United States (USA) 79%, India 21%
• Founded year: 2005
• Headcount: 51-200
• LinkedIn: keen-info-tek-inc

Keen Info Tek, Inc. is a consulting and IT services provider based in Naperville, Illinois, established in 2005. The company specializes in delivering tailored solutions across various sectors, including automotive, banking, healthcare, and manufacturing. Keen Info Tek focuses on enhancing business operations through expert consulting, IT support, and application development. Their service offerings include consulting services, project management, IT services, application development, and notably, business process outsourcing. This indicates their commitment to helping clients optimize their processes and improve efficiency. With a workforce that is predominantly based in the United States, complemented by a presence in India, Keen Info Tek leverages a global delivery model to provide cost-effective solutions. Their strategic alliances with top technology firms further bolster their ability to deliver comprehensive services to clients.

5. Tekboox

• Website: tekboox.com
• Ownership type: Private
• Headquarters: Lisle, Illinois, United States (USA)
• Employee distribution: Pakistan 89%, United States (USA) 11%
• Founded year: 2011
• Headcount: 201-500
• LinkedIn: tekboox

Tekboox, founded in 2011 and based in Lisle, Illinois, is a private business process outsourcing (BPO) provider. The company offers a wide range of services, including IT solutions, digital marketing, and talent acquisition, aimed at helping mid-sized to large businesses streamline their operations and improve their digital presence. With a workforce primarily located in Pakistan, Tekboox leverages offshore resources to deliver cost-effective solutions while maintaining a small onshore team in the United States. The firm has successfully completed over 35,000 projects and serves more than 463 clients globally, showcasing its operational capacity and client trust. Tekboox is ISO Certified 27001, reflecting its adherence to international standards in information security management, which is crucial for businesses looking to outsource sensitive functions.

6. Libsys Inc

• Website: libsysinc.com
• Ownership type: Private
• Headquarters: Naperville, Illinois, United States (USA)
• Employee distribution: India 60%, United States (USA) 40%
• Founded year: 2002
• Headcount: 501-1000
• LinkedIn: libsysinc

Libsys Inc, founded in 2002 and based in Naperville, Illinois, is a private IT consulting firm that specializes in providing comprehensive IT solutions. The company focuses on areas such as artificial intelligence, machine learning, business intelligence, and enterprise resource planning. With a workforce distribution of 60% in India and 40% in the United States, Libsys serves a variety of industries, including insurance, energy, banking, retail, healthcare, and telecommunications. Their services include not only IT consulting but also strategic staffing and business process outsourcing, which allows them to assist businesses in enhancing operational efficiency and implementing advanced technology strategies. Libsys has built a reputation for integrating technology with business needs, helping clients navigate the complexities of modern IT environments.

7. PTS Consulting Services Global

• Website: ptscservices.com
• Ownership type: Private
• Headquarters: Chicago, Illinois, United States (USA)
• Employee distribution: India 68%, Costa Rica 25%, United States (USA) 5%, Other 1%
• Founded year: 2012
• Headcount: 201-500
• LinkedIn: procuretechstaff

PTS Consulting Services Global, founded in 2012 and based in Chicago, Illinois, is a private consulting firm that offers a range of business solutions. With a workforce of approximately 276 employees, the company has established itself in various industries, including retail, healthcare, and banking. PTS Consulting Services focuses on enhancing operational efficiency and profitability for its clients through tailored services. Their offerings include digital transformation, managed services, and notably, business process outsourcing (BPO). The BPO services provided by PTS cover finance and accounting, HR functions, and call center operations, showcasing their ability to handle critical business processes for clients. The company has a significant employee distribution, with 68% of its workforce located in India and 25% in Costa Rica, which supports their global service delivery model. PTS Consulting Services aims to leverage technology and skilled personnel to optimize business operations for their clients.

8. 247Digitize

• Website: 247digitize.com
• Ownership type: Private
• Headquarters: Chicago, Illinois, United States (USA)
• Employee distribution: India 98%, United States (USA) 2%
• Founded year: 2006
• Headcount: 201-500
• LinkedIn: kensiumbpo

247Digitize, founded in 2006 and based in Chicago, Illinois, is a business process outsourcing company that specializes in a range of services including bookkeeping, legal support, data management, and e-commerce solutions. With a workforce primarily located in India, the company serves clients across various sectors, including corporations and law firms, helping them optimize their operations and manage extensive data efficiently. 247Digitize employs advanced technology and skilled professionals to deliver high-quality services, ensuring that clients can focus on their core business functions. The firm has built a reputation for its ability to handle large volumes of data and complex processes, making it a trusted partner for organizations looking to enhance their operational efficiency. Their service offerings are tailored to meet the specific needs of their clients, showcasing their adaptability and commitment to quality.

9. Innovative Systems Group

• Website: innovativesys.com
• Ownership type: Private
• Headquarters: Glen Ellyn, Illinois, United States (USA)
• Employee distribution: United States (USA) 55%, Philippines 43%, India 2%
• Founded year: 1991
• Headcount: 201-500
• LinkedIn: innovative-systems-group

Innovative Systems Group (ISG), founded in 1991 and based in Glen Ellyn, Illinois, is an IT staffing agency that specializes in providing a variety of services, including staff augmentation, outsourcing, and application development. With a workforce of approximately 209 employees, ISG operates both nationally and internationally, serving clients across multiple industries. Their service portfolio includes business process outsourcing, information technology outsourcing, and recruitment process outsourcing, which positions them as a significant player in the outsourcing market. The company has a notable presence in the Philippines, where a substantial portion of their workforce is located, allowing them to offer competitive offshore solutions. ISG's focus on customized service delivery and their ability to adapt to the specific needs of their clients further enhance their standing in the industry.

10. Rely Services

• Website: relyservices.com
• Ownership type: Private
• Headquarters: Schaumburg, Illinois, United States (USA)
• Employee distribution: India 58%, United States (USA) 42%
• Founded year: 1997
• Headcount: 201-500
• LinkedIn: rely-services-inc

Rely Services, based in Schaumburg, Illinois, is a private business process outsourcing (BPO) provider that has been active since 1997. The company focuses on delivering tailored outsourcing solutions across multiple industries, including healthcare, finance, logistics, and insurance. Their service portfolio includes data entry, document digitization, and Salesforce consulting, among others. Rely Services aims to help businesses streamline their operations and reduce costs while maintaining a strong emphasis on quality and customer satisfaction. With a workforce distribution of 58% in India and 42% in the United States, they leverage global talent to meet client needs effectively. The company has built a reputation for reliability, boasting a history of zero data loss incidents and a commitment to innovative practices in the BPO sector.

11. CFT Polska

• Website: cftpolska.pl
• Ownership type: Private
• Headquarters: Chicago, Illinois, United States (USA)
• Employee distribution: Poland 96%, United States (USA) 4%
• Founded year: 1991
• Headcount: 51-200
• LinkedIn: cft-polska

CFT Polska, founded in 1991, is an IT consulting firm based in Chicago, Illinois, with a significant operational presence in Poland. The company specializes in providing business solutions and support services across various industries, including insurance, manufacturing, and logistics. CFT Polska offers a comprehensive suite of services, such as Supply Chain Management, Business Intelligence, and IT Management, aimed at enhancing operational efficiency and optimizing data management for its clients. With a workforce of approximately 150 consultants, the firm has established a strong foothold in both the European and American markets, delivering tailored solutions that meet the unique needs of its clients. CFT Polska has a notable history of collaboration with major corporations, including Allianz and Bridgestone, showcasing its capability to manage complex projects and deliver results. The company operates with a high level of professionalism, supported by a team of qualified consultants who possess relevant certifications and extensive industry experience.

12. Brigade Corporation

• Website: brigadesolutions.com
• Ownership type: Private Equity
• Headquarters: Chicago, Illinois, United States (USA)
• Employee distribution: India 100%
• Latest funding: $50.0M, February 2002
• Founded year: 1998
• Headcount: 1001-5000
• LinkedIn: brigade-corporation

Brigade Corporation, established in 1998 and based in Chicago, Illinois, is a private equity-owned business process outsourcing (BPO) service provider. The company specializes in a range of services aimed at improving operational efficiency for businesses across various sectors, including private equity, logistics, and customer support. Brigade offers a comprehensive suite of services, such as accounts payable/receivable, customer support, tech support, and fulfillment services. With a strong emphasis on cost-effective offshore service delivery, Brigade operates a Global Delivery Center in Hyderabad, India, which enhances their ability to provide scalable and efficient solutions. The company has served over 130 clients, showcasing its capability to manage significant business processes. Brigade's commitment to continuous improvement and actionable insights further positions it as a competent partner for organizations looking to optimize their operations.

13. LOFT Analytics

• Website: loftanalytics.com
• Ownership type: Private
• Headquarters: Chicago, Illinois, United States (USA)
• Employee distribution: India 100%
• Founded year: 2009
• Headcount: 201-500
• LinkedIn: loftbpo

LOFT Analytics, also known as Atidiv, is a private consulting firm based in Chicago, Illinois, founded in 2009. The company specializes in providing data-powered outsourcing solutions that cater to various business needs. With a workforce of around 63 employees, primarily located in India, Atidiv offers a comprehensive suite of services including finance and accounting, customer experience, digital marketing, content moderation, data engineering, and IT support. Their approach emphasizes the integration of expert teams as extensions of their clients' operations, aiming to enhance productivity and reduce costs. Atidiv has worked with clients across multiple industries, focusing on delivering tailored solutions that drive growth and operational efficiency. The firm has not reported any recent funding, indicating a self-sustained operational model.

14. Unifin Inc

• Website: unifininc.com
• Ownership type: Private
• Headquarters: Skokie, Illinois, United States (USA)
• Employee distribution: United States (USA) 45%, Philippines 31%, Guatemala 13%, Other 11%
• Founded year: 2011
• Headcount: 501-1000
• LinkedIn: unifin-recovery-solutions

Unifin Inc, based in Skokie, Illinois, is a private company founded in 2011 that specializes in business process outsourcing and accounts receivable management. With a workforce of approximately 285 employees, the company operates not only in the United States but also has a notable presence in the Philippines, Guatemala, Egypt, and Jamaica. Unifin offers a variety of services aimed at helping businesses manage their financial obligations efficiently. Their offerings include call center operations, billing inquiries, and comprehensive back office support. The company prides itself on its commitment to ethical standards and compliance, ensuring that all interactions are conducted with integrity. Unifin is also recognized as a verified veteran-owned business and holds several certifications, including PCI DSS and SSAE 18 SOC 2 Type 2, which further underscores its credibility in the industry.

15. Hugo

• Website: hugoinc.com
• Ownership type: Private
• Headquarters: Chicago, Illinois, United States (USA)
• Employee distribution: Nigeria 78%, United States (USA) 20%, Other 2%
• Founded year: 2017
• Headcount: 1001-5000
• LinkedIn: hugo-africa

Hugo, founded in 2017 and based in Chicago, Illinois, is an outsourcing company that provides a range of services including customer support, digital operations, trust & safety, and data & AI. With a workforce of approximately 1,800 employees, the company has established itself as a partner for businesses looking to enhance their operational efficiency and customer satisfaction. Hugo's services are tailored to meet the unique needs of various industries, allowing clients to scale their operations effectively. The company has a significant presence in Nigeria, where 78% of its workforce is located, indicating a strategic approach to sourcing talent. Hugo's commitment to quality and client satisfaction is reflected in their operational practices, which include a focus on training and ongoing support for their teams. This positions them as a reliable choice for companies seeking to outsource critical functions.

16. Proxima

• Website: proximasolves.com
• Ownership type: Venture Capital
• Headquarters: Chicago, Illinois, United States (USA)
• Employee distribution: Ecuador 64%, United States (USA) 15%, Dominican Republic 15%, Other 5%
• Latest funding: $500,000, August 2022
• Founded year: 2022
• Headcount: 51-200
• LinkedIn: proxima-solves

Proxima Solves is a business process outsourcing (BPO) service provider based in Chicago, Illinois, specializing in call center services tailored for the insurance industry. Founded in 2022, the company aims to enhance customer interactions for insurance firms, allowing them to concentrate on their core business operations. Proxima's workforce is primarily located in Ecuador, with additional employees in the United States, Dominican Republic, and Puerto Rico, reflecting a nearshore model that can offer cost-effective solutions. The company has secured $500,000 in funding, which supports its growth ambitions in a competitive market. Proxima's focus on the insurance sector positions it as a specialized partner for firms seeking to improve their customer service capabilities.

17. Afni, Inc.

• Website: afni.com
• Ownership type: Private
• Headquarters: Bloomington, Illinois, United States (USA)
• Employee distribution: Philippines 50%, United States (USA) 46%, Mexico 4%
• Founded year: 1936
• Headcount: 10001+
• LinkedIn: afni

Afni, Inc., based in Bloomington, Illinois, has been a player in the business process outsourcing industry since its inception in 1936. The company specializes in customer engagement solutions, offering a range of services that include customer acquisition, care, retention, property and casualty insurance support, and collections. With a workforce of over 10,000 employees, Afni operates primarily in the Philippines and the United States, with a smaller presence in Mexico. This geographic distribution allows them to effectively serve a variety of clients across different sectors. Afni's approach emphasizes the importance of customer relationships, aiming to enhance operational efficiency for their clients while ensuring a positive experience for end-users. Their commitment to using analytics and AI in performance management showcases their dedication to staying relevant in a rapidly evolving industry. Afni's focus on compliance and ethical practices in collections further underscores their commitment to maintaining brand integrity for their clients.

18. Canoesys Inc

• Website: canoesys.com
• Ownership type: Private
• Headquarters: Rolling Meadows, Illinois, United States (USA)
• Employee distribution: United States (USA) 100%
• Founded year: 1991
• Headcount: 51-200
• LinkedIn: canoesys-inc

Canoesys Inc, based in Rolling Meadows, Illinois, has been operational since 1991. The company specializes in IT services, particularly in staffing, outsourcing, and technology solutions. They cater to a wide range of industries, including financial services, healthcare, retail, and manufacturing. Canoesys focuses on enhancing operational efficiency and supporting digital transformation initiatives for their clients. Their services include IT staffing, where they provide access to a global network of talent, and IT outsourcing, which allows clients to fill skill gaps or manage entire development projects. With a team of experienced professionals, Canoesys aims to deliver customized solutions that meet the specific needs of their clients, ensuring a collaborative approach to problem-solving. They also maintain a presence in India, which broadens their geographic reach and resource availability.

19. Yantro Software Pvt. Lmt.

• Website: yantro.com
• Ownership type: Private
• Headquarters: Schaumburg, Illinois, United States (USA)
• Employee distribution: India 100%
• Founded year: 2003
• Headcount: 11-50
• LinkedIn: yantro-software-pvt.-lmt.

Yantro Software Pvt. Ltd., founded in 2003, is an IT consulting and software development firm based in Schaumburg, Illinois, with operations primarily in Chennai, India. The company employs a small team of around 18 professionals and focuses on delivering a variety of services, including ERP and CRM solutions, web development, and business process outsourcing. Yantro aims to help businesses across various sectors improve their operational efficiency through customized technology solutions. Their expertise in Oracle applications and commitment to project management and client satisfaction are notable aspects of their service delivery. Yantro operates with a cost-conscious approach, leveraging the lower cost of living in India to provide competitive pricing for their services. This strategy allows them to cater to a wide range of clients, from small businesses to larger enterprises, seeking effective outsourcing solutions.

Business Process Outsourcing Insights: Key Companies in Illinois

Company	Headquarter	Size	Founded	Ownership
Incoho Inc.	Chicago, Illinois, United States (USA)	51-200	2001	Private
CoreFlex Solutions Inc.	Naperville, Illinois, United States (USA)	501-1000	2013	Corporate
Gantec Solutions	Schaumburg, Illinois, United States (USA)	51-200	1992	Private
Keen Info Tek, Inc	Naperville, Illinois, United States (USA)	51-200	2005	Private
Tekboox	Lisle, Illinois, United States (USA)	201-500	2011	Private
Libsys Inc	Naperville, Illinois, United States (USA)	501-1000	2002	Private
PTS Consulting Services Global	Chicago, Illinois, United States (USA)	201-500	2012	Private
247Digitize	Chicago, Illinois, United States (USA)	201-500	2006	Private
Innovative Systems Group	Glen Ellyn, Illinois, United States (USA)	201-500	1991	Private
Rely Services	Schaumburg, Illinois, United States (USA)	201-500	1997	Private
CFT Polska	Chicago, Illinois, United States (USA)	51-200	1991	Private
Brigade Corporation	Chicago, Illinois, United States (USA)	1001-5000	1998	Private Equity
LOFT Analytics	Chicago, Illinois, United States (USA)	201-500	2009	Private
Unifin Inc	Skokie, Illinois, United States (USA)	501-1000	2011	Private
Hugo	Chicago, Illinois, United States (USA)	1001-5000	2017	Private
Proxima	Chicago, Illinois, United States (USA)	51-200	2022	Venture Capital
Afni, Inc.	Bloomington, Illinois, United States (USA)	10001+	1936	Private
Canoesys Inc	Rolling Meadows, Illinois, United States (USA)	51-200	1991	Private
Yantro Software Pvt. Lmt.	Schaumburg, Illinois, United States (USA)	11-50	2003	Private

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