Customer satisfaction survey companies play a pivotal role in helping organizations gauge their service quality and strengthen client relationships. These firms offer tailored tools like surveys and analytics platforms that gather essential feedback from users. With the rapid evolution of technology and data analysis strategies, companies in this sector are increasingly integrating artificial intelligence to enhance their service offerings. The mean incentive for businesses to prioritize customer satisfaction has led to the emergence of specialized firms, driving innovation and competition. As consumer preferences shift, these companies are vital in helping clients adapt and thrive in a dynamic marketplace.

The following companies vary in size and specializations within the customer satisfaction industry. Spanning headquarters from the United States to Europe and India, each company brings unique products tailored to improving customer engagement. They were established between 1985 and 2018, serving industries like retail, healthcare, and education. Operating mainly on SaaS models, many firms focus on providing comprehensive solutions for survey design, data analysis, and real-time feedback management, showcasing adaptability to market demands. Their wide-ranging reach and innovative approaches solidify their importance in fostering customer loyalty.

Continue reading to explore the best customer satisfaction survey companies.

Top 26 Customer Satisfaction Survey Companies Companies

1. SurveyMonkey

• Website: surveymonkey.com
• Ownership type: Private
• Headquarters: San Mateo, California, United States (USA)
• Employee distribution: United States (USA) 41%, Canada 26%, Ireland 11%, Other 22%
• Latest funding: $100.0M, November 2010
• Founded year: 1998
• Headcount: 1001-5000
• LinkedIn: surveymonkey

SurveyMonkey, founded in 1998 and based in San Mateo, California, is a prominent survey platform that provides tools for creating surveys and collecting data. The company operates on a Software as a Service (SaaS) model, allowing users to access its services online. SurveyMonkey serves a wide range of clients, including businesses, educational institutions, and organizations, by offering solutions for market research, customer feedback, and employee engagement. The platform is particularly noted for its user-friendly interface and extensive library of templates, which include specific options for customer satisfaction surveys. With a workforce of approximately 1,448 employees and a significant presence in multiple countries, SurveyMonkey has established itself as a key player in the survey industry. The company has also received substantial funding, amounting to $100 million in 2010, which has likely contributed to its growth and development of innovative features, such as AI-driven survey creation tools.

2. HappyOrNot Ltd.

• Website: happy-or-not.com
• Ownership type: Private Equity
• Headquarters: Tampere, Pirkanmaa, Finland
• Latest funding: Series B, $25.0M, September 2019
• Founded year: 2009
• Headcount: 51-200
• LinkedIn: happyornot-ltd-

HappyOrNot Ltd., founded in 2009 and based in Tampere, Finland, is a customer feedback solutions provider that specializes in tools designed to collect and analyze customer feedback. The company offers products like the Smiley Touch™ and Smiley Terminal™, which facilitate immediate feedback from customers in various settings, including retail and healthcare. HappyOrNot's approach allows businesses to gain real-time insights into customer satisfaction, enabling them to make informed decisions that enhance customer loyalty and overall experience. With a workforce of approximately 177 employees, the company has established itself as a trusted partner for over 4,000 global brands, helping them to improve service quality and operational efficiency. In 2019, HappyOrNot secured $25 million in Series B funding, reflecting its growth trajectory and the increasing demand for effective customer feedback solutions.

3. Zonka Feedback

• Website: zonkafeedback.com
• Ownership type: Private
• Headquarters: Gurugram, Haryana, India
• Employee distribution: India 98%, Australia 2%
• Founded year: 2014
• Headcount: 11-50
• LinkedIn: zonka-feedback

Zonka Feedback, founded in 2014 and based in Gurugram, Haryana, India, is a customer experience software provider that focuses on enhancing customer satisfaction through effective feedback mechanisms. The company offers a robust platform for creating and managing surveys, enabling businesses to gather insights that drive improvements in customer loyalty and service quality. Zonka Feedback serves a variety of industries, including software, eCommerce, healthcare, and education, showcasing its ability to meet the needs of different sectors. The platform supports multiple feedback channels, such as web, email, SMS, and offline surveys, ensuring comprehensive data collection. With a team of around 43 employees, Zonka Feedback emphasizes user-friendly design and advanced analytics, leveraging AI to provide deeper insights into customer sentiments and experiences. Their commitment to security and compliance further enhances their appeal to businesses looking for reliable feedback solutions.

4. Alchemer

• Website: alchemer.com
• Ownership type: Private Equity
• Headquarters: Louisville, Colorado, United States (USA)
• Employee distribution: United States (USA) 98%, Ukraine 2%
• Latest funding: May 2022
• Founded year: 2006
• Headcount: 201-500
• LinkedIn: surveygizmo

Alchemer, founded in 2006 and based in Louisville, Colorado, is a private equity-backed company that specializes in online survey software and customer feedback solutions. With a workforce of around 183 employees, Alchemer operates primarily through a Software as a Service (SaaS) model. The company provides a comprehensive suite of tools designed to help organizations collect, analyze, and act on customer feedback effectively. Their clientele spans various sectors, including government, education, and non-profit organizations, showcasing their adaptability to different industry needs. Alchemer's platform is built to facilitate seamless integration with existing business systems, allowing users to automate feedback collection and enhance customer engagement. The company has also been recognized in the Gartner Magic Quadrant for Voice of Customer, underscoring its relevance and impact in the customer feedback industry.

5. Survicate

• Website: survicate.com
• Ownership type: Venture Capital
• Headquarters: United States (USA)
• Employee distribution: Poland 100%
• Latest funding: Series A, $2.4M, July 2021
• Founded year: 2013
• Headcount: 51-200
• LinkedIn: survicate

Survicate is a survey software provider based in the United States, founded in 2013. The company focuses on delivering tools that facilitate the collection and analysis of customer feedback, catering primarily to businesses aiming to enhance user experience and satisfaction. Survicate's offerings include various survey methods, such as email surveys, website feedback surveys, in-product surveys, and mobile in-app surveys. Their solutions are particularly beneficial for product managers, marketers, and customer experience teams, allowing them to measure and track customer satisfaction effectively. Survicate has received venture capital funding, with a notable Series A round in July 2021, amounting to over $2.3 million. This funding reflects the company's growth trajectory and commitment to innovation in the customer feedback space.

6. Sogolytics

• Website: sogolytics.com
• Ownership type: Private
• Headquarters: Herndon, Virginia, United States (USA)
• Employee distribution: India 76%, United States (USA) 22%, Other 2%
• Founded year: 2013
• Headcount: 51-200
• LinkedIn: sogosurvey

Sogolytics, founded in 2013 and based in Herndon, Virginia, is an experience management platform that offers a suite of tools designed for online surveys, customer experience, and employee engagement. With a workforce of around 102 employees, the company serves a wide range of industries, providing both software and consulting services aimed at improving operational effectiveness. Sogolytics focuses on enhancing feedback collection and analysis, which is crucial for businesses looking to elevate their customer satisfaction levels. Their platform includes features for survey design, distribution, and reporting, making it user-friendly for organizations of all sizes. The company has built a reputation for its commitment to data privacy and security, ensuring that clients can trust their feedback management processes. Sogolytics has not reported any recent funding, indicating a stable operational model since its inception.

7. Comsim

• Website: comsiminc.com
• Ownership type: Private
• Headquarters: United States (USA)
• Employee distribution: United States (USA) 67%, India 33%
• Founded year: 1993
• Headcount: 11-50
• LinkedIn: comsim

Comsim, Inc. is a private market research and analytics firm based in the United States, founded in 1993. With a team of 11 to 50 employees, Comsim focuses on delivering customer satisfaction surveys and data analysis primarily for high-technology organizations. They utilize both telephone and web-based surveys to gather insights, ensuring that responses can be recorded in real-time and presented in periodic reports. Their proprietary tool, SatisACTual™, allows clients to access survey results and listen to interview recordings, enhancing the feedback process. Comsim's commitment to professionalism and confidentiality has earned them the trust of clients over the years. They emphasize customization and quick results, which are critical in the fast-paced technology sector. Their adherence to ethical standards in market research further solidifies their position in the industry.

8. Delighted

• Website: delighted.com
• Ownership type: Corporate
• Headquarters: Provo, Utah, United States (USA)
• Employee distribution: United States (USA) 79%, Pakistan 21%
• Latest funding: April 2018
• Founded year: 2013
• Headcount: 11-50
• LinkedIn: delighted-inc-

Delighted is a customer experience management company based in Provo, Utah, founded in 2013. The firm specializes in providing survey tools and feedback collection solutions that help businesses gather actionable insights to enhance customer satisfaction. With a workforce of approximately 29 employees, Delighted operates primarily through a Software as a Service (SaaS) model, making its services accessible online. The company has successfully served over 75,000 brands across various sectors, including eCommerce, technology, and nonprofits. Delighted's platform supports multiple survey types, such as Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT), enabling organizations to monitor and improve their customer experience effectively. The company also emphasizes integration capabilities, allowing users to connect their feedback systems with existing tech stacks, thereby streamlining the feedback process. Delighted's focus on customer experience and its extensive client base underscore its role in the customer satisfaction survey industry.

9. Service 800

• Website: service800.com
• Ownership type: Private
• Headquarters: Minneapolis, Minnesota, United States (USA)
• Employee distribution: United States (USA) 85%, Mexico 8%, France 8%
• Founded year: 1989
• Headcount: 201-500
• LinkedIn: service-800

Service 800, based in Minneapolis, Minnesota, has been a player in the customer experience survey sector since its inception in 1989. The company specializes in designing and managing customer satisfaction surveys, offering tailored solutions that help businesses gather actionable feedback. With a workforce of around 105 employees, Service 800 operates globally, providing services in multiple languages to accommodate a diverse clientele. Their offerings include phone surveys, web surveys, hybrid surveys, and benchmarking services, all aimed at enhancing customer experience. The company prides itself on its fully managed services, allowing clients to focus on acting upon the insights gathered. Over the years, Service 800 has built a reputation for its commitment to quality and customer satisfaction, serving a variety of industries, including healthcare, IT, and consumer goods. They have successfully collected over 450,000 responses annually, showcasing their capability to handle large-scale survey programs. Notably, Service 800 has not reported any funding, indicating a stable operational model without external financial backing.

10. SurveySparrow

• Website: surveysparrow.com
• Ownership type: Venture Capital
• Headquarters: Walnut, California, United States (USA)
• Latest funding: Seed, $1.4M, April 2019
• Founded year: 2017
• Headcount: 201-500
• LinkedIn:

SurveySparrow Inc., founded in 2017 and based in Walnut, California, is a customer experience management company that provides a comprehensive suite of tools for gathering and analyzing customer feedback. The company focuses on enhancing customer engagement and driving business growth through its innovative solutions. Their offerings include online surveys, reputation management, and AI-driven insights, which cater to businesses looking to improve their customer interactions. SurveySparrow has also developed features like conversational surveys and micro-feedback tools, allowing companies to engage with customers in real-time across various platforms. With a workforce of around 219 employees and a recent funding round of $1,425,000 in 2019, SurveySparrow is actively contributing to the customer satisfaction survey industry.

11. Feedbox CEM

• Website: feedboxcem.com
• Ownership type: Private
• Headquarters: Huixquilucan De Degollado, State Of Mexico, Mexico
• Employee distribution: Mexico 82%, United States (USA) 18%
• Founded year: 2010
• Headcount: 11-50
• LinkedIn: feedbox-cem

Feedbox CEM, founded in 2010 and based in Huixquilucan De Degollado, Mexico, is a customer experience management company that offers a software-as-a-service (SaaS) platform for conducting customer satisfaction surveys. The company provides tailored solutions that enable businesses to gather feedback from customers both at the point of sale and remotely. Feedbox's services are designed to help organizations enhance customer loyalty and satisfaction through effective feedback mechanisms. The platform supports various survey methodologies, including Net Promoter Score (NPS), and emphasizes real-time data analysis to inform business decisions. With a dedicated team of 17 employees, Feedbox has established a notable presence in the industry, serving over 200 clients in 16 countries and processing millions of surveys each month. Their approach combines technology with business intelligence, ensuring that clients receive actionable insights from customer feedback.

12. Solvis

• Website: solvis.com.br
• Ownership type: Private
• Headquarters: Curitiba, Paraná, Brazil
• Employee distribution: Brazil 100%
• Founded year: 2001
• Headcount: 51-200
• LinkedIn: solvis-pesquisas

Solvis, based in Curitiba, Paraná, Brazil, is a customer satisfaction research company that specializes in providing innovative solutions for measuring and enhancing customer experience. Established in 2001, Solvis has developed a reputation for its effective data collection methods and analytical capabilities. The company offers a variety of services, including research conducted at the point of sale, online surveys, and feedback collection through QR codes and email. Solvis serves multiple sectors, notably retail and healthcare, helping businesses understand and respond to customer feedback. With a focus on improving customer satisfaction, Solvis has implemented over 11,000 research points across Brazil and other countries, collecting more than 500 million evaluations to date. Their commitment to innovation and customer-centric solutions has positioned them as a notable player in the customer satisfaction research industry.

13. Bizrate Insights

• Website: bizrateinsights.com
• Ownership type: Corporate
• Headquarters: West Hollywood, California, United States (USA)
• Employee distribution: United States (USA) 100%
• Latest funding: September 2016
• Founded year: 1996
• Headcount: 51-200
• LinkedIn: bizrateinsights

Bizrate Insights, founded in 1996 and based in West Hollywood, California, is a customer experience solutions provider that specializes in collecting and analyzing customer feedback through surveys and reporting tools. The company primarily serves retailers and eCommerce businesses, offering insights that help enhance customer satisfaction and engagement. Bizrate Insights has developed a robust platform that allows businesses to gather feedback at various stages of the customer journey, including post-purchase and fulfillment experiences. They boast an impressive annual completion of over 25 million surveys, reflecting their capability to engage a significant number of consumers. Their tools are designed to be user-friendly, enabling businesses of all sizes to implement feedback mechanisms without requiring extensive technical expertise. Bizrate Insights has not reported any recent funding, indicating a stable operational model since their last funding round in 2016. Their commitment to providing actionable insights positions them as a valuable player in the customer satisfaction survey industry.

14. Typeform

• Website: typeform.com
• Ownership type: Private Equity
• Headquarters: United States (USA)
• Employee distribution: Spain 54%, United States (USA) 16%, United Kingdom (UK) 11%, Other 19%
• Latest funding: Series C, $135.0M, March 2022
• Founded year: 2012
• Headcount: 201-500
• LinkedIn: typeform-com

Typeform is a software company founded in 2012, headquartered in the United States, with a significant presence in Spain. The company provides innovative tools for creating forms, surveys, and quizzes, aimed at improving customer engagement and facilitating data collection. Typeform operates on a subscription model, offering various features and templates that cater to businesses and organizations seeking to gather insights from their audience. Their platform is particularly noted for its user-friendly interface and engaging design, which encourages higher response rates. Typeform has received substantial funding, with a recent Series C round totaling $135 million in March 2022, highlighting its growth and commitment to enhancing customer feedback mechanisms.

15. Quality Support BV

• Website: quality-support.nl
• Ownership type: Private
• Headquarters: Oosterbeek, Gelderland, Netherlands
• Employee distribution: Netherlands 100%
• Founded year: 1992
• Headcount: 11-50
• LinkedIn: quality-support-bv

Quality Support BV, also known as KCM, is a consulting firm based in Oosterbeek, Gelderland, Netherlands, founded in 1992. The company specializes in customer and employee satisfaction measurement, offering a range of services that include surveys, data analysis, and reporting tools. KCM operates through a digital platform that provides real-time insights, enabling businesses to improve their customer experience and employee engagement. The firm has developed a reputation for its innovative approach to satisfaction measurement, moving beyond traditional methods to provide actionable insights that help organizations optimize their services. KCM is ISO 27001, BIO, and NEN 7510 certified, reflecting its commitment to data security and privacy. The company is also a member of the MOA, an association focused on marketing insights and analytics, which further underscores its involvement in the industry.

16. Praxis

• Website: praxis.fr
• Ownership type: Private
• Headquarters: Tassin-La-Demi-Lune, Auvergne-Rhône-Alpes, France
• Founded year: 1985
• Headcount: 11-50
• LinkedIn: praxis-market-research

Praxis, founded in 1985 and based in Tassin-La-Demi-Lune, France, is a private consulting firm that specializes in customer satisfaction measurement and improvement. With a team of 11-50 employees, Praxis provides a range of services that include conducting surveys, managing feedback, and offering consulting tailored to various industries such as construction, health, and IT. Their clients rely on Praxis for actionable insights that help enhance customer experience and loyalty. The firm employs various methodologies for measuring satisfaction, including barometric surveys, real-time feedback management, and NPS surveys. Praxis has established a reputation for its expertise in B2B customer satisfaction, working closely with clients to develop and implement effective improvement strategies. Their commitment to understanding client needs and delivering tailored solutions has made them a trusted partner in the industry.

17. Webankieta

• Website: webankieta.pl
• Ownership type: Private
• Headquarters: Warsaw, Masovian Voivodeship, Poland
• Employee distribution: Poland 100%
• Founded year: 2007
• Headcount: 11-50
• LinkedIn: webankieta-pl

Webankieta, founded in 2007 and based in Warsaw, Poland, is a private company that offers an online platform for creating surveys and forms. With a workforce of 36 employees, the company has carved out a niche in the survey industry by providing tools that facilitate data analysis and feedback management. Their platform allows users to design surveys, collect responses, and generate reports efficiently, catering to both businesses and organizations. Webankieta's services are particularly focused on enhancing customer and employee satisfaction, with applications ranging from customer journey mapping to employee onboarding surveys. The company has successfully created nearly 800,000 surveys, demonstrating its active engagement in the market. Their client roster includes various sectors, indicating a broad applicability of their tools. Webankieta also emphasizes data security, ensuring compliance with privacy regulations, which is crucial for organizations handling sensitive information.

18. Quicksearch - Feedback solutions

• Website: quicksearch.se
• Ownership type: Family Owned
• Headquarters: Halmstad, Halland, Sweden
• Employee distribution: Sweden 94%, India 6%
• Founded year: 1997
• Headcount: 11-50
• LinkedIn: quicksearch

Quicksearch - Feedback solutions, based in Halmstad, Sweden, is a family-owned consulting firm founded in 1997. With a team of approximately 33 employees, the company specializes in customer experience and human resources services. They offer a range of tools designed for conducting customer and employee surveys, enabling businesses to gather insights that drive operational improvements. Quicksearch serves clients across various sectors, including retail and education, and has established a strong presence in Sweden. Their services include ongoing customer relationship surveys and employee engagement assessments, which are crucial for organizations aiming to enhance satisfaction and retention. Quicksearch also emphasizes the importance of actionable feedback, helping clients translate survey results into meaningful strategies for improvement.

19. binds.co

• Website: binds.co
• Ownership type: Private
• Headquarters: Sao Paulo, Sao Paulo, Brazil
• Employee distribution: Brazil 100%
• Latest funding: $63,000, July 2018
• Founded year: 2015
• Headcount: 11-50
• LinkedIn: binds-co

binds.co, founded in 2015 and based in Sao Paulo, Brazil, is a customer experience management platform that specializes in customer satisfaction research solutions. The company provides various survey methodologies, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). These tools help businesses across multiple sectors understand and improve their customer experience. Binds.co's platform is designed to assist organizations in gathering insights and making informed, data-driven decisions. The company has served over 2,000 brands and processes more than 60 million surveys annually, showcasing its significant involvement in the customer satisfaction industry. Binds.co has also received funding, with a reported amount of $63,000 in July 2018, which supports its growth and development in the competitive market of customer experience management.

20. Instituto MESC

• Website: institutomesc.com.br
• Ownership type: Private
• Headquarters: Brazil
• Employee distribution: Brazil 100%
• Founded year: 2000
• Headcount: 51-200
• LinkedIn: instituto-mesc

Instituto MESC, founded in 2000, is a customer experience consultancy based in Brazil. The company focuses on customer satisfaction management and market research, offering a range of services that include Net Promoter Score (NPS) surveys, customer journey mapping, and feedback management. Their approach is centered on helping businesses improve customer interactions and foster loyalty through strategic insights and training. MESC has developed a unique methodology known as the Pentagrama da Satisfação do Cliente, which combines various satisfaction metrics to provide a comprehensive view of customer experience. The firm has worked with over 10,000 brands, providing benchmarks and insights that help companies understand their performance relative to competitors. MESC's commitment to enhancing customer satisfaction is evident in their continuous efforts to innovate and adapt to market needs, making them a significant player in the customer satisfaction survey industry.

21. Surveysensum

• Website: surveysensum.com
• Ownership type: Private
• Headquarters: South Jakarta, Jakarta, Indonesia
• Employee distribution: India 78%, Indonesia 22%
• Latest funding: July 2021
• Founded year: 2018
• Headcount: 51-200
• LinkedIn: surveysensum

SurveySensum, founded in 2018 and based in South Jakarta, Indonesia, is a customer feedback platform that provides survey software and analytics tools tailored for businesses across multiple industries. The company operates on a Software as a Service (SaaS) model, allowing clients to easily access and utilize their services online. With a workforce of around 36 employees, the company has made significant strides in the customer satisfaction survey sector, offering products such as NPS, CES, and CSAT survey software. Their solutions are designed to help organizations gather and analyze customer feedback effectively, enabling them to enhance customer experience and satisfaction. SurveySensum has served over 500 companies and facilitated more than 8 million surveys across 40 countries, demonstrating their operational reach and impact. Their clientele includes prominent names like Nissan, Mercedes, and Allianz, showcasing their capability to cater to large enterprises. The company emphasizes ease of use, real-time feedback, and exceptional customer support, which are critical in today's fast-paced business environment.

22. QuestionPro

• Website: questionpro.com
• Ownership type: Venture Capital
• Headquarters: Austin, Texas, United States (USA)
• Employee distribution: India 68%, United States (USA) 10%, Mexico 5%, Other 17%
• Latest funding: June 2017
• Founded year: 2005
• Headcount: 201-500
• LinkedIn: questionpro

QuestionPro, founded in 2005 and based in Austin, Texas, is a survey software provider that offers a comprehensive platform for creating, distributing, and analyzing surveys. The company serves a variety of clients, including businesses, organizations, and academic institutions, providing tools for market research, customer experience management, and employee engagement. With a workforce of approximately 479 employees, QuestionPro operates globally, with a significant presence in India and other countries. The company has developed a reputation for its user-friendly software solutions and advanced analytics capabilities, which help clients derive actionable insights from survey data. QuestionPro has been recognized by industry analysts and has built a solid customer base, including major global brands, thanks to its commitment to data privacy and compliance with regulations such as GDPR and HIPAA. Their platform supports a wide range of survey types and methodologies, making it a versatile choice for organizations looking to understand their customers better.

23. SoGoSurvey

• Website: sogosurvey.com
• Ownership type: Private
• Headquarters: Herndon, Virginia, United States (USA)
• Founded year: 2013
• Headcount: 51-200
• LinkedIn: sogosurvey

SoGoSurvey, founded in 2013 and based in Herndon, Virginia, operates as an experience management platform. The company offers a suite of tools designed for online surveys, customer feedback, and employee engagement. SoGoSurvey aims to assist businesses and organizations in enhancing their decision-making processes through actionable data insights. Their platform includes features for survey design, distribution, and reporting, making it user-friendly for clients across various industries. SoGoSurvey has built a reputation for providing solutions that help organizations monitor and improve customer and employee experiences. With a client base that spans multiple sectors, they have positioned themselves as a reliable partner for those seeking to elevate their customer satisfaction strategies.

24. FocusVision

• Website: focusvision.com
• Ownership type: Private Equity
• Headquarters: New York, New York, United States (USA)
• Employee distribution: United States (USA) 58%, Bulgaria 22%, United Kingdom (UK) 11%, Other 9%
• Latest funding: December 2015
• Founded year: 1990
• Headcount: 201-500
• LinkedIn: focusvision

FocusVision, now operating under the name Forsta, is a market research and experience technology provider based in New York, New York. Founded in 1990, the company has developed a comprehensive platform designed to gather, analyze, and visualize insights from customers and employees alike. Their services are tailored for businesses aiming to improve engagement and satisfaction through data-driven decision-making. FocusVision's platform includes a variety of tools such as survey software, online panel management, and social listening tools, which facilitate the collection of valuable feedback. The company has built a strong client base, serving over 2,500 customers across more than 100 countries, including notable names like eBay and Best Buy. This extensive reach highlights their relevance in the market research sector, particularly in customer satisfaction surveys.

25. Netigate

• Website: netigate.net
• Ownership type: Private Equity
• Headquarters: Stockholm, Stockholm, Sweden
• Employee distribution: Sweden 50%, Germany 30%, Finland 17%, Other 3%
• Latest funding: August 2022
• Founded year: 2005
• Headcount: 51-200
• LinkedIn: netigate

Netigate, founded in 2005 and based in Stockholm, Sweden, is an experience management company that specializes in collecting and analyzing feedback from customers and employees. With a workforce of around 114 employees, the company has established itself as a significant player in the feedback management industry. Netigate offers a range of products, including survey tools and consulting services, aimed at helping organizations improve engagement and satisfaction. Their solutions are utilized by over 1,500 organizations across various sectors, allowing clients to gain actionable insights that can enhance their performance. The company has also expanded its capabilities through the acquisition of Lumoa, further strengthening its position in the experience management space. Netigate emphasizes data security and compliance, ensuring that their services meet stringent regulations, which is crucial for organizations handling sensitive information.

26. MFour Research

• Website: mfour.com
• Ownership type: Venture Capital
• Headquarters: Irvine, California, United States (USA)
• Employee distribution: United States (USA) 93%, Ukraine 7%
• Latest funding: Series B, $5.0M, April 2017
• Founded year: 2011
• Headcount: 51-200
• LinkedIn: mfour-mobile-research

MFour Research, founded in 2011 and based in Irvine, California, is a market research company that specializes in providing validated consumer data and insights. With a workforce of around 88 employees, MFour focuses on helping businesses, particularly in the retail and consumer goods sectors, understand consumer behavior through surveys and behavior analysis. Their offerings include customer satisfaction benchmarking, audience understanding, and omnichannel customer experience assessments. MFour has received significant funding, including a Series B round of $5 million in 2017, which has likely supported their growth and innovation in the market research field. Their unique approach combines app, web, and location data to provide a comprehensive view of consumer interactions, making them a notable player in the customer satisfaction survey industry.

Customer Satisfaction Survey Companies Insights: Key Companies

Company	Headquarter	Size	Founded	Ownership
SurveyMonkey	San Mateo, California, United States (USA)	1001-5000	1998	Private
HappyOrNot Ltd.	Tampere, Pirkanmaa, Finland	51-200	2009	Private Equity
Zonka Feedback	Gurugram, Haryana, India	11-50	2014	Private
Alchemer	Louisville, Colorado, United States (USA)	201-500	2006	Private Equity
Survicate	United States (USA)	51-200	2013	Venture Capital
Sogolytics	Herndon, Virginia, United States (USA)	51-200	2013	Private
Comsim	United States (USA)	11-50	1993	Private
Delighted	Provo, Utah, United States (USA)	11-50	2013	Corporate
Service 800	Minneapolis, Minnesota, United States (USA)	201-500	1989	Private
SurveySparrow	Walnut, California, United States (USA)	201-500	2017	Venture Capital
Feedbox CEM	Huixquilucan De Degollado, State Of Mexico, Mexico	11-50	2010	Private
Solvis	Curitiba, Paraná, Brazil	51-200	2001	Private
Bizrate Insights	West Hollywood, California, United States (USA)	51-200	1996	Corporate
Typeform	United States (USA)	201-500	2012	Private Equity
Quality Support BV	Oosterbeek, Gelderland, Netherlands	11-50	1992	Private
Praxis	Tassin-La-Demi-Lune, Auvergne-Rhône-Alpes, France	11-50	1985	Private
Webankieta	Warsaw, Masovian Voivodeship, Poland	11-50	2007	Private
Quicksearch - Feedback solutions	Halmstad, Halland, Sweden	11-50	1997	Family Owned
binds.co	Sao Paulo, Sao Paulo, Brazil	11-50	2015	Private
Instituto MESC	Brazil	51-200	2000	Private
Surveysensum	South Jakarta, Jakarta, Indonesia	51-200	2018	Private
QuestionPro	Austin, Texas, United States (USA)	201-500	2005	Venture Capital
SoGoSurvey	Herndon, Virginia, United States (USA)	51-200	2013	Private
FocusVision	New York, New York, United States (USA)	201-500	1990	Private Equity
Netigate	Stockholm, Stockholm, Sweden	51-200	2005	Private Equity
MFour Research	Irvine, California, United States (USA)	51-200	2011	Venture Capital

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